Welcome to the Milwaukee Water Works


Milwaukee Health Department Coronavirus COVID-19 Updates: The City of Milwaukee Health Department is monitoring the novel Coronavirus COVID-19 outbreak. Questions about the coronavirus? Call 2-1-1 for assistance.

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  Milwaukee drinking water is safe.

We share your concerns about COVID-19. We, too, are concerned, as parents, siblings, and adult children of aging parents. Your tap water is safe to drink and use as always. Our treatment and disinfection processes kill viruses, including COVID-19.


  The water never stops

Our emergency planning ensures we have enough trained staff to keep the water running.

  We do not shut off water for non-payment

We do not shut off water for non-payment of bills but we cannot cancel bills due to COVID19. Please pay what you can.

We have temporarily reopened our Customer Service Center for the annual tax roll season. Face masks or face coverings are required, and social distancing is enforced.

Use the Market Street entrance to the Zeidler Municipal Services Building, 841 N. Broadway. Ask the security officer at the door for directions and a ticket to Customer Service to make a payment. The elevators are locked until a security officer provides access. Please come early to avoid wait times. Only two customers are allowed on the elevator at one time.

Hours are Monday-Friday, 7:30 – 4:45 p.m. through November 13. You can also leave a payment - NO CASH - in a Milwaukee Water Works Payment Drop Box located at the Broadway and Market Street entrances to the Municipal Building, and in the City Hall Rotunda, first floor.

The following options are always available:

  • At any time, call (414) 286-2830 for our automated payment service. To speak with a Customer Service Representative Monday - Friday, 7:30 a.m. - 5:00 p.m., call (414) 286-2830. Email watwebcs@milwaukee.gov
  • While here on our website, visit Milwaukee.gov/water, Select Account Information or Customer Service

Safe, healthy tap water is available at a much lower cost than bottled water.

COVID-19 is an acute respiratory disease that is transmitted two ways: respiratory and contact. Customers should follow public health recommendations for common sense health safety tips. For more information on the safety of your tap water, here are links to the World Health Organization, EPA, Centers for Disease Control, and the American Water Works Association.

  Take a virtual tour of Milwaukee's water systems November 17

Learn about our Milwaukee water systems during a virtual tour of the Milwaukee Water Works and MMSD's Jones Island Water Reclamation Facility. Live Q&A to follow. Nov. 17, 6:30 - 7:30 p.m. Register here https://www.eventbrite.com/e/virtual-jones-island-water-reclamation-facility-mke-water-works-tour-registration-125902384421


Mayor Tom Barrett at podium delivering State of the City address.

Guide to Safe Reopening Buildings

May 13, 2020

We are advising customers to flush stale water from building water systems and take other action as they reopen after low- or no use of the water. Follow CDC and EPA guidelines. Find more information here.

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Lead and Water

June 19, 2020

Información sobre el plomo y la seguridad del agua potable

Milwaukee water and water mains do not contain lead. But lead can dissolve from lead service lines and plumbing. Search our records to see if a property has a lead service line.

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South Hawley Road Main Break

June 9, 2020

The break of a 16-inch water main in South Hawley Road December 28, 2019 led to flooding of the street and parts of the adjacent neighborhood.

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Water Main Replacement Projects

June 22, 2020

Our main replacement program replaces aging, critical infrastructure with new mains that provide reliable service and water pressure, and high quality water. There is no special assessment or added cost to taxpayers because the projects are paid for by the utility’s capital improvements budget, which is funded with revenues from water rates.

Read Full Details

Milwaukee Water Department Karen Dettmer,Superintendent 

Karen Dettmer, P.E.

Ask a Question -- Report a problem

Customer Service Center


24-Hour Control Center





 Email (non-emergency)

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202

 Monday - Friday, 8:00 AM - 4:30 PM

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