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Welcome to the Milwaukee Water Works

 

Milwaukee Skyline from Lake Michigan

News

Service Line Inventory

October 16, 2024 – In compliance with the U.S. Environmental Protection Agency’s Lead and Copper Rule Revisions,  Milwaukee Water Works has submitted its Service Line Inventory to the Wisconsin Department of Natural Resources. This inventory is now publicly available here, demonstrating our commitment to protecting public health, promoting transparency, and facilitating the replacement of lead service lines.

 

   

                   Water Meter Cover                                   Water Meter Setting and Inlet Piping to Floor

PromisePay is designed to help you catch up on your past-due balance with a payment plan that fits your needs. With flexible terms, you’re in control—choose your payment method, set up reminders, and adjust your schedule to fit your life.

Due to the overwhelming response, we’ve reached maximum enrollment for our PromisePay pilot program and are unable to accept new participants at this time. We encourage you to check back in Spring 2025 for the opportunity to enroll in future payment plans.

Anti-corrosion ortho-phosphate barrier inside a lead pipe

Lead Service Line Replacement Work

Milwaukee is expanding our work to replace lead service lines!

Our Equity Prioritization plan will balance three key factors to assign a rank order to every neighborhood in the city: 1) density of lead service lines, 2) incidences of elevated blood lead levels (EBLL) in children, and 3) the neighborhood's score on a socio-economic index.

The socio-economic index we use is Area Deprivation Index (ADI), developed by the Center for Health Disparities, and combines 17 different criteria. The ADI was designd to inform healthcare delivery and health-related policy. The data for the ADI comes from the American Community Survey, which is conducted by the U.S. Census Bureau every two years. EBLL data is provided by the Milwaukee Health Department, and lead service line data comes from the Water Works. 

Learn more about here

 

Patrick Pauly, P.E.
Superintendent


Ask a Question / Report a problem


Customer Service Center:
For billing and related questions. 

 414-286-2830


24-Hour Control Center:
To report water emergencies.

 414-286-3710


Media Inquiries:
[email protected]
414-286-2803


  414-286-5452 (Fax)


Email: [email protected] 


 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202


 Monday - Friday, 7:30 AM - 4:45 PM


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