We share your concerns about COVID-19. We, too, are concerned, as parents, siblings, and adult children of aging parents. Your tap water is safe to drink and use as always. Our treatment and disinfection processes kill viruses, including COVID-19.
Our emergency planning ensures we have enough trained staff to keep the water running.
We do not shut off water for non-payment of bills but we cannot cancel bills due to COVID19. Please pay what you can.
The following options are always available:
- At any time, call (414) 286-2830 for our automated payment service. To speak with a Customer Service Representative Monday - Friday, 7:30 a.m. - 5:00 p.m., call (414) 286-2830. Email firstname.lastname@example.org
- While here on our website, visit Milwaukee.gov/water, Select Account Information or Customer Service
Safe, healthy tap water is available at a much lower cost than bottled water.
COVID-19 is an acute respiratory disease that is transmitted two ways: respiratory and contact. Please follow public health recommendations for health safety tips. For more information on the safety of your tap water, here are links to the World Health Organization, EPA, Centers for Disease Control, and the American Water Works Association.
Learn about our Milwaukee water systems during a virtual tour of the Milwaukee Water Works and MMSD's Jones Island Water Reclamation Facility. Live Q&A to follow. Nov. 17, 6:30 - 7:30 p.m. Register here https://www.eventbrite.com/e/virtual-jones-island-water-reclamation-facility-mke-water-works-tour-registration-125902384421