Welcome to the Milwaukee Water Works

 

Milwaukee Health Department Coronavirus COVID-19 Updates: The City of Milwaukee Health Department is monitoring the novel Coronavirus COVID-19 outbreak. Questions about the coronavirus? Call 2-1-1 for assistance.

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  Our Customer Service Center in the Zeidler Municipal Building is closed to walk-in customer visits due to the pandemic. There is no access via elevator or stairway to the locked fourth floor.

Please do not come to our offices in the Zeidler Municipal Building. We are closed. 

Please pay your bill by mail or online. Contact Customer Service at (414) 286-2830 or email watwebcs@milwaukee.gov.

If you come downtown you can only drop off a payment in the lobby of the Municipal Building or City Hall from 8:00 a.m. to 4:45 p.m. No cash, please. The Milwaukee Water Works Payment Drop Boxes are located inside the door of the

  • Municipal Building, Broadway entrance lobby
  • Municipal Building, Market Street entrance lobby
  • City Hall Rotunda, first floor 
  We do not shut off water for non-payment

We do not shut off water for non-payment of bills but we cannot cancel bills due to COVID19. Please pay what you can.

Our Customer Service Center is closed. The following payment options are always available:

  • At any time, call (414) 286-2830 for our automated payment service. To speak with a Customer Service Representative Monday - Friday, 7:30 a.m. - 5:00 p.m., call (414) 286-2830. Email watwebcs@milwaukee.gov
  • While here on our website, visit Milwaukee.gov/water, Select Account Information or Customer Service

 

  Milwaukee drinking water is safe.

We share your concerns about COVID-19. We, too, are concerned, as parents, siblings, and adult children of aging parents. Your tap water is safe to drink and use as always. Our treatment and disinfection processes kill viruses, including COVID-19.

 

  The water never stops

Our emergency planning ensures we have enough trained staff to keep the water running.

News

Winter in Milwaukee

Winter in Milwaukee

Prevent frozen pipes! Don't let your water pipes and meter freeze in your basement or crawl space. Repair or replacement can be expensive. Here are some prevention tips.

Read Full Details

Lead and Water

Información sobre el plomo y la seguridad del agua potable

Milwaukee water and water mains do not contain lead. But lead can dissolve from lead service lines and plumbing. Search our records to see if a property has a lead service line.

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Water Nain

South Hawley Road Main Break

The break of a 16-inch water main in South Hawley Road December 28, 2019 led to flooding of the street and parts of the adjacent neighborhood.

Read Full Details

Water Main Replacement Projects

Our main replacement program replaces aging, critical infrastructure with new mains that provide reliable service and water pressure, and high quality water. There is no special assessment or added cost to taxpayers because the projects are paid for by the utility’s capital improvements budget, which is funded with revenues from water rates.

Read Full Details

Milwaukee Water Department Karen Dettmer,Superintendent 

Karen Dettmer, P.E.
Superintendent


Ask a Question -- Report a problem

Customer Service Center


 414-286-2830


24-Hour Control Center

 414-286-3710


TDD

 414-286-8801


  414-286-5452


 Email (non-emergency)


 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202


 Monday - Friday, 8:00 AM - 4:30 PM


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