Welcome to the Milwaukee Water Works
Our Customer Service Center is closed to walk-in service at the Zeidler Municipal Services Building, 841 N. Broadway.
Customers should use other methods of payment or call us at (414) 286-2830 if they cannot pay with check, online at milwaukee.gov/water, or by phone. Also, we have suspended the scheduling of meter-related appointments unless one is necessary to restore water service.
The following options are always available for most account needs:
Call (414) 286-2830 for our automated payment service or to talk with a Customer Service Representative, Monday - Friday, 7:30 a.m. - 5:00 p.m.
Email us at watwebcs@milwaukee.gov
While here on our website, Milwaukee.gov/water, Select Account Information and Customer Service and How to Pay your Bill
Milwaukee Water Works never disconnects water service because of unpaid bills.
Milwaukee drinking water is safe.
Milwaukee has long treated our water with ozone and chlorine disinfection, and filtration. The World Health Organization, Centers for Disease Control, and EPA confirm these conventional water treatment methods should remove or inactivate COVID-19.
Safe, healthy tap water is available at a much lower cost than bottled water.
Milwaukee Water Works’ essential function is to provide safe water for daily needs and fire protection. Our emergency planning ensures we have enough trained staff to keep the water running, even in times of widespread illness.
COVID-19 is an acute respiratory disease that is transmitted two ways: respiratory and contact. Customers should follow public health recommendations for common sense health safety tips.
For more information on the safety of your tap water, here are links to the World Health Organization, EPA, Centers for Disease Control, and the American Water Works Association.