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Milwaukee Water Works

Welcome to the Milwaukee Water Works!

Milwaukee Water Works is committed to protecting and maintaining the water system for both present and future generations, while investing in its people to ensure efficient, equitable, and reliable water service. 

The 2024 Water Quality Report is Now Available!

a graphic with the headline The 2024 Water Quality Report is now available and a photo of a hand filling up a class of water at a sink. The copy below the image provides the link to view the full report at  milwaukee.gov/AWQR

Milwaukee Water Works is dedicated to delivering safe, high-quality, and reliable drinking water to the community. Every year, the utility conducts rigorous testing for substances like lead, PFAS, and other potential contaminants to ensure your water remains clean and safe.

Explore the 2024 Water Quality Report and see the results for yourself at milwaukee.gov/awqr.

Connect with us on Social Media!


Stay connected with Milwaukee Water Works! Follow us on Facebook, Instagram, and X (formerly Twitter) for the latest updates, water education, helpful resources, and a behind-the-scenes look at the team delivering your water.

Facebook | Instagram | X (Twitter)

News

Service Line Inventory

October 16, 2024 – In compliance with the U.S. Environmental Protection Agency’s Lead and Copper Rule Revisions, Milwaukee Water Works (MWW) has submitted its Service Line Inventory to the Wisconsin Department of Natural Resources. This inventory is now publicly available here, demonstrating MWW's commitment to protecting public health, promoting transparency, and facilitating the replacement of lead service lines.  

Notification Letters to Property Owners

Per the Lead and Copper Rule Revisions, MWW sent service line material notification letters to all properties with lead pipe service lines or unknown pipe material service lines on November 12, 2024. These notifications provide important details about the health effects of lead and steps that can be taken to reduce lead in drinking water.

See the notification letters below for more information:

   

                   Water Meter Cover                                   Water Meter Setting and Inlet Piping to Floor

 

 


PromisePay is designed to help you catch up on your past-due balance with a payment plan that fits your needs. With flexible terms, you’re in control—choose your payment method, set up reminders, and adjust your schedule to fit your life.

Due to the overwhelming response, we’ve reached maximum enrollment for our PromisePay pilot program and are unable to accept new participants at this time. We encourage you to check back in Spring 2025 for the opportunity to enroll in future payment plans.

Anti-corrosion ortho-phosphate barrier inside a lead pipe

Lead Service Line Replacement Work

Milwaukee is working to replace lead service lines across the city. Neighborhoods are prioritized based on factors like lead pipe density, child health data, and community needs. To learn more about how neighborhoods are prioritized and what this means for your area, visit our Prioritization Program page.

Patrick Pauly, P.E.
Superintendent


 



Customer Service Center
For billing and related questions: 

 414-286-2830


24-Hour Control Center
For water emergencies only:

 414-286-3710


  414-286-5452 (Fax)


Email: [email protected] 

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202


 Monday - Friday, 7:30 AM - 4:45 PM


Milwaukee Water Works News:

City of Milwaukee replaces thousands of lead service lines
WISN 12 News | May 13, 2025

Milwaukee Water Works: 10,000 lead service lines replaced
FOX6 News | May 13, 2025

Wisconsin's public water utilities get graded
Wisconsin Public Radio | March 31, 2025

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