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Milwaukee Water Works
Milwaukee Water Works is committed to protecting and maintaining the water system for both present and future generations, while investing in its people to ensure efficient, equitable, and reliable water service.
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Service Line Inventory
October 16, 2024 – In compliance with the U.S. Environmental Protection Agency’s Lead and Copper Rule Revisions, Milwaukee Water Works (MWW) has submitted its Service Line Inventory to the Wisconsin Department of Natural Resources. This inventory is now publicly available here, demonstrating MWW's commitment to protecting public health, promoting transparency, and facilitating the replacement of lead service lines.
Notification Letters to Property Owners
Per the Lead and Copper Rule Revisions, MWW sent service line material notification letters to all properties with lead pipe service lines or unknown pipe material service lines on November 12, 2024. These notifications provide important details about the health effects of lead and steps that can be taken to reduce lead in drinking water.
See the notification letters below for more information:
Notice of Confirmed Lead Service Line English | Español
Notice of Unknown Service Line Material English | Español
Water Meter Cover Water Meter Setting and Inlet Piping to Floor
PromisePay is designed to help you catch up on your past-due balance with a payment plan that fits your needs. With flexible terms, you’re in control—choose your payment method, set up reminders, and adjust your schedule to fit your life.
Due to the overwhelming response, we’ve reached maximum enrollment for our PromisePay pilot program and are unable to accept new participants at this time. We encourage you to check back in Spring 2025 for the opportunity to enroll in future payment plans.
Milwaukee is expanding our work to replace lead service lines! Our Equity Prioritization plan will balance three key factors to assign a rank order to every neighborhood in the city: 1) density of lead service lines, 2) incidences of elevated blood lead levels (EBLL) in children, and 3) the neighborhood's score on a socio-economic index. The socio-economic index we use is Area Deprivation Index (ADI), developed by the Center for Health Disparities, and combines 17 different criteria. The ADI was designd to inform healthcare delivery and health-related policy. The data for the ADI comes from the American Community Survey, which is conducted by the U.S. Census Bureau every two years. EBLL data is provided by the Milwaukee Health Department, and lead service line data comes from the Water Works.
Learn more about here.
Wisconsin PFAS contamination, health risks; new EPA regulations Fox 6 TV April 10, 2024 Milwaukee Water Works warns that lead pipe replacements could raise rates for customers Milwaukee Journal Sentinel February 6, 2024 EPA’s proposed lead rule improvements; Milwaukee Water Works statement Fox 6 TV February 6, 2024 How Federal Investments in Safe Drinking Water Infrastructure Are Improving Public Health American Progress February 5, 2024" Milwaukee Water Works: IRS rules that homeowners won’t have to pay additional taxes for subsidized replacement of lead pipes WisPolitics February 29, 2024 For an archive of news items, go here.
Customer Service Center For billing and related questions:
414-286-2830
24-Hour Control Center For water emergencies only:
414-286-3710
414-286-5452 (Fax)
Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202
Monday - Friday, 7:30 AM - 4:45 PM
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