We share your concerns about COVID-19. We, too, are concerned, as parents, siblings, and adult children of aging parents. Your tap water is safe to drink and use as always. Our treatment and disinfection processes kill viruses, including COVID-19.
Our emergency planning ensures we have enough trained staff to keep the water running.
We do not shut off water for non-payment of bills but we cannot cancel bills due to COVID19. Please pay what you can.
We have temporarily reopened our Customer Service Center for the annual tax roll season. Face masks or face coverings are required, and social distancing is enforced.
Use the Market Street entrance to the Zeidler Municipal Services Building, 841 N. Broadway. Ask the security officer at the door for directions and a ticket to Customer Service to make a payment. The elevators are locked until a security officer provides access. Please come early to avoid wait times. Only two customers are allowed on the elevator at one time.
Hours are Monday-Friday, 7:30 – 4:45 p.m. through November 13. You can also leave a payment - NO CASH - in a Milwaukee Water Works Payment Drop Box located at the Broadway and Market Street entrances to the Municipal Building, and in the City Hall Rotunda, first floor.
The following options are always available:
- At any time, call (414) 286-2830 for our automated payment service. To speak with a Customer Service Representative Monday - Friday, 7:30 a.m. - 5:00 p.m., call (414) 286-2830. Email watwebcs@milwaukee.gov
- While here on our website, visit Milwaukee.gov/water, Select Account Information or Customer Service
Safe, healthy tap water is available at a much lower cost than bottled water.
COVID-19 is an acute respiratory disease that is transmitted two ways: respiratory and contact. Customers should follow public health recommendations for common sense health safety tips. For more information on the safety of your tap water, here are links to the World Health Organization, EPA, Centers for Disease Control, and the American Water Works Association.
Learn about our Milwaukee water systems during a virtual tour of the Milwaukee Water Works and MMSD's Jones Island Water Reclamation Facility. Live Q&A to follow. Nov. 17, 6:30 - 7:30 p.m. Register here https://www.eventbrite.com/e/virtual-jones-island-water-reclamation-facility-mke-water-works-tour-registration-125902384421