Welcome to the Milwaukee Water Works


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  Our Customer Service Center in the Zeidler Municipal Building has REOPENED to walk-in customer visits. In keeping with the City's current policy, masks/face coverings are required while in the building. If you are unable to visit in person, payment drop boxes are still available inside the entrances to the Municipal Building and City Hall. Or, pay your bill by mail, online, or by phone.

Please pay your bill by mail, in person or online. Contact Customer Service at (414) 286-2830 or email watwebcs@milwaukee.gov.

You can drop off a payment in the lobby of the Municipal Building or City Hall from 8:00 a.m. to 4:45 p.m. No cash, please. The payment drop boxes are located inside the doors of the:

  • Municipal Building in the Broadway entrance lobby
  • Municipal Building in the Market Street entrance lobby
  • City Hall Rotunda first floor
  We do not shut off water for non-payment

We do not shut off water for non-payment of bills but we cannot cancel bills due to COVID19. Please pay what you can.

Our Customer Service Center has REOPENED for walk-in visits. The following payment options are always available:

  • At any time, call (414) 286-2830 for our automated payment service. To speak with a Customer Service Representative Monday - Friday, 7:30 a.m. - 5:00 p.m., call (414) 286-2830. Email watwebcs@milwaukee.gov
  • While here on our website, visit Milwaukee.gov/water, Select Account Information or Customer Service


  Milwaukee drinking water is safe.

We share your concerns about COVID-19. We, too, are concerned, as parents, siblings, and adult children of aging parents. Your tap water is safe to drink and use as always. Our treatment and disinfection processes kill viruses, including COVID-19.


  The water never stops

Our emergency planning ensures we have enough trained staff to keep the water running.


Lead and Water

Información sobre el plomo y la seguridad del agua potable

Milwaukee water and water mains do not contain lead. But lead can dissolve from lead service lines and plumbing. Search our records to see if a property has a lead service line.


Water Nain

South Hawley Road Main Break

The break of a 16-inch water main in South Hawley Road December 28, 2019 led to flooding of the street and parts of the adjacent neighborhood.

Read Full Details

Water Main Replacement Projects

Our main replacement program replaces aging, critical infrastructure with new mains that provide reliable service and water pressure, and high quality water. There is no special assessment or added cost to taxpayers because the projects are paid for by the utility’s capital improvements budget, which is funded with revenues from water rates.

Read Full Details

Milwaukee Water Department Karen Dettmer,Superintendent 

Karen Dettmer, P.E.

Ask a Question -- Report a problem

Customer Service Center


24-Hour Control Center





 Email (non-emergency)

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202

 Monday - Friday, 8:00 AM - 4:30 PM

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