Welcome to the Milwaukee Water Works
Our offices remain closed to walk-in service as we remain diligent about using safe practices to protect our customers and our employees from COVID-19. But we are still on the job for you.
Milwaukee drinking water is safe.
We share your concerns about COVID-19. We, too, are concerned, as parents, siblings, and adult children of aging parents. Your tap water is safe to drink and use as always. Our treatment and disinfection processes kill viruses, including COVID-19.
The water never stops.
Our emergency planning ensures we have enough trained staff to keep the water running.
We do not shut off water for non-payment
Water is critical in the fight against the spread of COVID-19. To make sure everyone is able to practice good hygiene, we want you to know we do not shut off water for non-payment of bills. But we cannot cancel bills due to COVID19. Please pay what you can.
Our Customer Service Center is closed to walk-in service at the Zeidler Municipal Services Building, 841 N. Broadway. Please call us at (414) 286-2830 if you cannot pay by mailing a check, or pay online at milwaukee.gov/water.
The following options are always available for most account needs:
Call (414) 286-2830 for our automated payment service or to talk with a Customer Service Representative, Monday - Friday, 7:30 a.m. - 5:00 p.m. Email us at watwebcs@milwaukee.gov
While here on our website, Milwaukee.gov/water,
Select: Account Information / Customer Service / How to Pay your Bill
Need to change your address? Please call us and we’ll help you. (414) 286-2830
We have suspended meter exchanges to maintain social distancing between you and our employees, unless one is necessary to restore water service. If you have a dispute over your water usage, you can call the Public Service Commission of Wisconsin (PSC) at 800-225-7729. Or, please call us back in 30 days to see if we can schedule the meter to be exchanged for a test.
The PSC has ordered all utilities to suspend late fees during the public health emergency. Visit the PSC Consumer Information webpages
Safe, healthy tap water is available at a much lower cost than bottled water.
The rush on bottled water was unnecessary.
COVID-19 is an acute respiratory disease that is transmitted two ways: respiratory and contact. Customers should follow public health recommendations for common sense health safety tips.
For more information on the safety of your tap water, here are links to the World Health Organization, EPA, Centers for Disease Control, and the American Water Works Association.
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