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Welcome to the Milwaukee Water Works 

Our offices remain closed to walk-in service as we remain diligent about using safe practices to protect our customers and our employees from COVID-19. But we are still on the job for you. 

Milwaukee drinking water is safe.

We share your concerns about COVID-19. We, too, are concerned, as parents, siblings, and adult children of aging parents. Your tap water is safe to drink and use as always. Our treatment and disinfection processes kill viruses, including COVID-19.

The water never stops.

Our emergency planning ensures we have enough trained staff to keep the water running.

We do not shut off water for non-payment

Water is critical in the fight against the spread of COVID-19. To make sure everyone is able to practice good hygiene, we want you to know we do not shut off water for non-payment of bills. But we cannot cancel bills due to COVID19. Please pay what you can.

Our Customer Service Center is closed to walk-in service at the Zeidler Municipal Services Building, 841 N. Broadway. Please call us at (414) 286-2830 if you cannot pay by mailing a check, or pay online at

The following options are always available for most account needs:
Call (414) 286-2830 for our automated payment service or to talk with a Customer Service Representative, Monday - Friday, 7:30 a.m. - 5:00 p.m. Email us at

While here on our website,,

Select: Account Information / Customer Service / How to Pay your Bill

Need to change your address? Please call us and we’ll help you. (414) 286-2830

We have suspended meter exchanges to maintain social distancing between you and our employees, unless one is necessary to restore water service. If you have a dispute over your water usage, you can call the Public Service Commission of Wisconsin (PSC) at 800-225-7729. Or, please call us back in 30 days to see if we can schedule the meter to be exchanged for a test. 

The PSC has ordered all utilities to suspend late fees during the public health emergency. Visit the PSC Consumer Information webpages

Safe, healthy tap water is available at a much lower cost than bottled water.

The rush on bottled water was unnecessary.

COVID-19 is an acute respiratory disease that is transmitted two ways: respiratory and contact. Customers should follow public health recommendations for common sense health safety tips.

For more information on the safety of your tap water, here are links to the World Health Organization, EPA, Centers for Disease Control, and the American Water Works Association.


My Account/My Bill

Water Quality

Lead and Water


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Water Main Replacements

Using Water Wisely

Water Rates & Charges


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Alerts and Advisories

Freshwater Advantage for Business

History & Fun Stuff


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COVID-19 image 

Guide to Safe Reopening Buildings

We are advising customers to flush stale water from building water systems and take other action as they reopen after low- or no use of the water. Follow CDC and EPA guidelines. Find more information here.

Diagram of Water Main and Service Line 

Lead and Water

Informaciόn sobre el plomo y la seguridad del agua potable

Milwaukee water and water mains do not contain lead. But lead can dissolve from lead service lines and plumbing. Search our records to see if a property has a lead service line.

South Hawley Road Main Break 

South Hawley Road Main Break

The break of a 16-inch water main in South Hawley Road December 28, 2019 led to flooding of the street and parts of the adjacent neighborhood.

Water Main Replacement Projects 

Water Main Replacement Projects

Our main replacement program replaces aging, critical infrastructure with new mains that provide reliable service and water pressure, and high quality water. There is no special assessment or added cost to taxpayers because the projects are paid for by the utility’s capital improvements budget, which is funded with revenues from water rates.

Milwaukee Water Works

Customer Service Center

Ask a Question  -- Report a problem

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202
Open Monday - Friday 7:30 a.m. - 5:00 p.m.

Mailing address: P.O. Box 3268, Milwaukee, WI 53201-3268


 (414) 286-2830

24-Hour Control Center  

 (414) 286-3710


 (414) 286-8801


 (414) 286-5452

Email (non-emergency)


Milwaukee Health Department Superintendent Karen Dettmer  


Karen Dettmer, P.E.


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