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Billing and Account Charges

Billing and Charges

Find information about late-payment charges, partial-payment application, service fees, payment arrangements, and how to dispute a Municipal Services Bill charge.

For assistance in Spanish, call Customer Service: (414) 286-2830

milwaukee water works automatic payment plan ACHNeed to Pay Your Bill or Manage Automatic Payments?

Visit Pay Your Bill to review payment options, set up or manage automatic payments (ACH), and find instructions for paying your Municipal Services Bill.

Pay Your Bill

Payment Help and Arrangements

If you are unable to pay your bill in full, call customer service at (414) 286-2830 to discuss available payment options.
 

How Partial Payments Are Applied

Partial payments are applied to the oldest outstanding amounts first, in this order:

  1. Water charges
  2. MMSD sewer treatment charges
  3. City sewer charges
  4. Solid waste charges
  5. Snow and ice charges

If your account is paid in full and you make an additional payment, the credit will be applied to the water portion of your bill.

Late Payment Charges

  • A late payment charge of 5% per quarter is applied to unpaid water charges.
  • A late payment charge of 3% per quarter is applied to all other unpaid charges.
  • For monthly-billed accounts: 1.67% for unpaid water charges and 1% for other unpaid charges.\

 

Delinquent Accounts and Tax Transfer

Unpaid water and municipal-services charges that remain delinquent for 180 days as of October 1 may be transferred to the property-tax bill.

A 10% transfer fee is added when an unpaid balance is transferred to the property-tax roll.

Service Fees and Charges

Service

Fee
Returned payment $35
Interim meter reading requested by customer $35 per reading
Copies of bills more than 2 years old) $3 per bill; Open Records request required
Final bill request $40 per reading
Missed appointment First missed appointment: $0; additional missed appointments: $65
Meter reset — 5/8-inch, 3/4-inch, or 1-inch meter $40 Monday–Friday, 8 a.m.–4:30 p.m.; $75 at other times
Water turn-on request $60 Monday–Friday; $85 Saturday–Sunday

 

Municipal Services Bill Appeals Process

If you believe a charge on your Municipal Services Bill is incorrect, contact Customer Service at (414) 286-2830 before the next bill is issued.

Water or MMSD Charges

If the issue is not resolved through Customer Service, contact the Public Service Commission of Wisconsin at 800-225-7729.

Snow and Ice or Extra-Capacity Charges

  1. Pay the charge under protest by the due date.
  2. File a complaint with the City Commissioner of Public Works within 20 days.
  3. If needed, appeal to the Administrative Review Appeals Board within 30 days of the Commissioner’s decision.
  4. The filing fee is $25.

Refunds are limited to the billing period being appealed.

Call (414) 286-2231 or visit [appeals forms link] for forms and additional information.

Local Sewerage or Stormwater Management Charges

Pay the charge under protest and file a complaint with the Commissioner. You may also contact the Public Service Commission of Wisconsin.

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Customer Service Center

For billing and related questions: 

 414-286-2830
 

24-Hour Control Center
For water emergencies only:

 414-286-3710
 

  414-286-5452 (Fax)

Email: [email protected] 

 Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202​​​​​​​

 Monday - Friday, 8:00 AM - 4:45 PM