In response to the coronavirus pandemic, many City offices currently have limited hours or are closed for walk-in services to prevent the spread of the virus.
Department of Public Works Focuses on Essential Services
The City of Milwaukee Department of Public Works (DPW) continues to monitor the situation surrounding COVID-19. Our field staff is also impacted and operating in smaller numbers. Please be patient as response times will likely be longer than usual and some non-essential services are suspended and will be resumed at a later date.
- Our Customer Service Center is closed to walk-in service at the Municipal Services Building, 841 N. Broadway. Customers should use other methods of payment or call us at (414) 286-2830 if they cannot pay with a mailed check, online, or by phone.
- Milwaukee Water Works never disconnects water service because of unpaid bills.
- Milwaukee Water Works is fully prepared to continue providing safe water for customers 24 hours a day.
- Drop-Off Centers remain open. Face masks are required. Fees are suspended to minimize person-to-person contact and to assist the community who may be financially impacted by COVID-19. Confirm hours of operation.
- Parking Enforcement has suspended enforcement of timed (non-metered), alternate-side, and night permit parking restrictions. Enforcement of metered restrictions has resumed.
- The Tow Lot remains open, but with revised hours. Face masks are required.
- Parking Services In-person violations bureaus on Teutonia, James Lovell, and Chase are open for permits and payments. Face masks are required. Customers can also pay with a mailed check, online, or by phone (414) 344-0840 .
- Construction projects programmed and under contract for the 2020 season are proceeding.
- Street Maintenance, Sewer and Electrical Services will focus on emergency issues.
Active Streets for Businesses
A pilot program to support local businesses by promoting the safe reopening of restaurants and bars through expanded options for increased physical distancing and dining in outdoor areas. View the presentation from June 3, 2020.
Restaurant Carryout Zone Program
In an effort to slow the spread of the COVID-19 virus, on March 16 Governor Tony Evers restricted restaurant service to delivery and carryout only. To assist restaurants that currently do not have a "Loading Zone" adjacent to their business, the City of Milwaukee has implemented a temporary program to provide "Restaurant Carryout Zones".
- "Restaurant Carryout Zones" are intended to make it safe and convenient for customers to pick-up orders from restaurants. The expectation is that orders will be taken out to the customer’s vehicle and lessen possible exposure to COVID-19
- To request the installation of signage and/or meter hoods to create a "Restaurant Carryout Zone", please complete an ONLINE REQUEST FORM
- Signage will be installed by the Department of Public Works within 48 to 72 hours of your request
- The program is 100% free to City of Milwaukee restaurateurs who currently do not have a "Loading Zone" adjacent to their business
- This is a temporary program that will be evaluated over the upcoming weeks
For more information on this program, please contact the Special Event Permit Office at 414-286-3915 or send an email to email@example.com.
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The Administrative Services Division serves as department liaison to elected officials and the public, and coordinates major transportation, environmental and economic development-related projects. In addition, this division is responsible for coordinating the department's budgets finance and planning, payroll, personnel, employee safety, and contract management. The division also manages all communication responsibilities including media relations for the department and special event permits.
The Infrastructure Division has the responsibility for the design, construction, operation and maintenance of all streets, alleys, bridges, public way lighting, traffic control signs and signals, sewers, and underground conduit systems. This division is the largest of four divisions in the Department of Public Works, with a workforce that expands in excess of 1,000 employees during the construction and repair season.
The Operations Division provides Sanitation, Forestry, Fleet, and Parking services to City of Milwaukee residents and visitors. Responsible for solid waste collection and disposal, recycling and waste reduction, trees and landscaping, fleet maintenance and dispatch, snow and ice control, and parking functions, Operations is dedicated year-round to keeping Milwaukee clean, manicured and safe.
The Milwaukee Water Works is nationally recognized for providing safe, high-quality water and excellent service to 865,000 people in 16 communities in Milwaukee, Ozaukee and Waukesha Counties.