Customer Service Options
In response to the coronavirus pandemic, many City offices currently have limited hours or are closed for walk-in services to prevent the spread of the virus. All locations require face masks or coverings. The Milwaukee Water Works Customer Service Center continues to be closed to walk-in customer visits. Payment drop boxes are located at the Broadway and Market Street entrances. Payment online and by mail is also encouraged. Contact Customer Service at (414) 286-2830 or email.
Racial Equity and Inclusion
The Department of Public Works is fully committed to the initiative put forth by Mayor Tom Barrett in Advancing and Achieving Racial Equity and Inclusion. DPW aims to demonstrate and foster a culture of inclusion, equity and social justice for our employees. And in working with the City’s Office of Equity and Inclusion, DPW employees will be receiving the resources and tools needed to effectively manage conversations about racism and equity.
The Administrative Services Division serves as department liaison to elected officials and the public, and coordinates major transportation, environmental and economic development-related projects. In addition, this division is responsible for coordinating the department's budgets finance and planning, payroll, personnel, employee safety, and contract management. The division also manages all communication responsibilities including media relations for the department and special event permits.
The Infrastructure Division has the responsibility for the design, construction, operation and maintenance of all streets, alleys, bridges, public way lighting, traffic control signs and signals, sewers, and underground conduit systems. This division is the largest of four divisions in the Department of Public Works, with a workforce that expands in excess of 1,000 employees during the construction and repair season.
The Operations Division provides Sanitation, Forestry, Fleet, and Parking services to City of Milwaukee residents and visitors. Responsible for solid waste collection and disposal, recycling and waste reduction, trees and landscaping, fleet maintenance and dispatch, snow and ice control, and parking functions, Operations is dedicated year-round to keeping Milwaukee clean, manicured and safe.
The Milwaukee Water Works is nationally recognized for providing safe, high-quality water and excellent service to 865,000 people in 16 communities in Milwaukee, Ozaukee and Waukesha Counties.