Department of Public Works

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City of Milwaukee Services During COVID-19 Containment Efforts

In response to the coronavirus pandemic, many City offices currently have limited hours or are closed for walk-in services to prevent the spread of the virus. 

Department of Public Works Focuses on Essential Services

The City of Milwaukee Department of Public Works (DPW) continues to monitor the situation surrounding COVID-19. Our field staff is also impacted and operating in smaller numbers.  Please be patient as response times will likely be longer than usual.

Milwaukee Water Works

  • We have temporarily reopened our Customer Service Center for the annual tax roll season. Face masks or face coverings are required, and social distancing is enforced. Walk-in service is available at the Zeidler Municipal Services Building, 841 N. Broadway. Use the Market Street entrance. Hours are Monday-Friday, 7:30 – 4:45 p.m. through November 13. Payment drop boxes are located at the Broadway and Market Street entrances. Payment online and by mail is also encouraged. Contact Customer Service at (414) 286-2830 or email
  • Milwaukee Water Works never disconnects water service because of unpaid bills.
  • Milwaukee Water Works is fully prepared to continue providing safe water for customers 24 hours a day.


  • Drop-Off Centers remain open. Face masks or face coverings are required. Fees will resume September 8. The fee for tires will continue to be waived with a limit of five tires being accepted from one party. Confirm hours of operation.
  • Parking Enforcement for all posted time restrictions has resumed. All meter restrictions (including time) continue to be actively enforced. Enforcement of night parking regulations will resume November 2nd.
  • The Tow Lot remains open, but with revised hours. Face masks are required.
  • Parking Services In-person violations bureaus on Teutonia, James Lovell, and Chase are open for permits and payments. Face masks or face coverings are required. Customers can also pay with a mailed check, online, or by phone (414) 344-0840 .


  • Construction projects programmed and under contract for the 2020 season are proceeding.
  • Street Maintenance, Sewer and Electrical Services will focus on emergency issues.

Active Streets for Businesses

A pilot program to support local businesses by promoting the safe reopening of restaurants and bars through expanded options for increased physical distancing and dining in outdoor areas. View the presentation from June 3, 2020.

Restaurant Carryout Zone Program 

In an effort to slow the spread of the COVID-19 virus, on March 16 Governor Tony Evers restricted restaurant service to delivery and carryout only.  To assist restaurants that currently do not have a "Loading Zone" adjacent to their business, the City of Milwaukee has implemented a temporary program to provide "Restaurant Carryout Zones".  

  • "Restaurant Carryout Zones" are intended to make it safe and convenient for customers to pick-up orders from restaurants.  The expectation is that orders will be taken out to the customer’s vehicle and lessen possible exposure to COVID-19Restaurant Carryout Zone application
  • To request the installation of signage and/or meter hoods to create a "Restaurant Carryout Zone", please complete an ONLINE REQUEST FORM
  • Signage will be installed by the Department of Public Works within 48 to 72 hours of your request
  • The program is 100% free to City of Milwaukee restaurateurs who currently do not have a "Loading Zone" adjacent to their business
  • This is a temporary program that will be evaluated over the upcoming weeks

For more information on this program, please contact the Special Event Permit Office at 414-286-3915 or send an email to

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DPW Divisions

Administrative Services

The Administrative Services Division serves as department liaison to elected officials and the public, and coordinates major transportation, environmental and economic development-related projects. In addition, this division is responsible for coordinating the department's budgets finance and planning, payroll, personnel, employee safety, and contract management. The division also manages all communication responsibilities including media relations for the department and special event permits.


The Infrastructure Division has the responsibility for the design, construction, operation and maintenance of all streets, alleys, bridges, public way lighting, traffic control signs and signals, sewers, and underground conduit systems. This division is the largest of four divisions in the Department of Public Works, with a workforce that expands in excess of 1,000 employees during the construction and repair season.

Operations Division

The Operations Division provides Sanitation, Forestry, Fleet, and Parking services to City of Milwaukee residents and visitors. Responsible for solid waste collection and disposal, recycling and waste reduction, trees and landscaping, fleet maintenance and dispatch, snow and ice control, and parking functions, Operations is dedicated year-round to keeping Milwaukee clean, manicured and safe.


Milwaukee Water Works

The Milwaukee Water Works is nationally recognized for providing safe, high-quality water and excellent service to 865,000 people in 16 communities in Milwaukee, Ozaukee and Waukesha Counties.

City of Milwaukee Commissioner of Public Works Jeffrey Polenske 

Jeffrey Polenske, Commissioner

Contact Us


 Frank P. Zeidler Municipal Building 841 North Broadway, Room 501 Milwaukee, WI 53202 

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