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City of Milwaukee Services During COVID-19 Containment Efforts

In response to the coronavirus pandemic, many City offices currently have limited hours or are closed for walk-in services to prevent the spread of the virus. 

Department of Public Works Focuses on Essential Services

The City of Milwaukee Department of Public Works (DPW) continues to monitor the situation surrounding COVID-19. Our field staff is also impacted and operating in smaller numbers.  Please be patient as response times will likely be longer than usual.

Milwaukee Water Works

• Due to the pandemic shut down, our Customer Service Center continues to be closed to walk-in customer visits.
• Payment drop boxes are located at the Broadway and Market Street entrances. Payment online and by mail is also encouraged. Contact Customer Service at (414) 286-2830 or email watwebcs@milwaukee.gov
• Milwaukee Water Works never disconnects water service because of unpaid bills.
• Milwaukee Water Works is fully prepared to continue providing safe water for customers 24 hours a day.

Operations

• Drop-Off Centers remain open. Face masks or face coverings are required. The fee for tires will continue to be waived with a limit of five tires being accepted from one party. 
• Parking Services. Enforcement of all parking regulations has resumed. In-person violations bureaus on Teutonia, James Lovell, and Chase are open for permits and payments. Face masks or face coverings are required. Customers can also pay with a mailed check, online, or by phone (414) 344-0840 .
• The Tow Lot remains open, but with revised hours. Face masks are required.

Infrastructure

• Construction projects programmed and under contract for the 2020 season are proceeding.
• Street Maintenance, Sewer and Electrical Services will focus on emergency issues.

Active Streets for Businesses

A pilot program to support local businesses by promoting the safe reopening of restaurants and bars through expanded options for increased physical distancing and dining in outdoor areas. View the presentation from June 3, 2020.

• Guidelines (updated for fall and winter)
• Application Instructions

Carryout Zone Program 

In an effort to slow the spread of the COVID-19 virus, businesses began to offer their customers carry-out service.  To assist  businesses that currently do not have a "Loading Zone" adjacent to their business, the City of Milwaukee has implemented a temporary program to provide "Carryout Zones".  

• "Carryout Zones" are intended to make it safe and convenient for customers to pick-up orders.  The expectation is that orders will be taken out to the customer’s vehicle and lessen possible exposure to COVID-19
• To request the installation of signage and/or meter hoods to create a "Carryout Zone", please complete an ONLINE REQUEST FORM
   
• Signage will be installed by the Department of Public Works within 48 to 72 hours of your request

• The program is 100% free to City of Milwaukee businesses who currently do not have a "Loading Zone" adjacent to their business

• This is a temporary program that will be evaluated over the upcoming weeks

For more information on this program, please contact the Special Event Permit Office at 414-286-3915 or send an email to dpwspecialevents@milwaukee.gov.