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Milwaukee Water Works
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Our customers are saving water! Our Use Water Wisely program can help you find and repair water leaks. Together, we can help you save money on your bill, reduce water waste and conserve our Lake Michigan water resource. We designed the program in collaboration with the environmental group Clean Wisconsin. From billing data, Customer Service employees identify customers with unusually high water use and advise them on how to find and fix leaks. They then mail customers the Use Water Wisely brochure and toilet leak-detecting dye tabs. Toilet leaks are the most common culprit of higher water usage and higher-than-normal bills. Most leaks are easy to repair with parts from a hardware store. Or, call a plumber for help. Meter Services technicians provide these informational packets as they investigate high water use cases, approximately 100 a month. The Milwaukee Water Works has a multi-year program to replace over 156,000 water meters in homes and small businesses in Milwaukee and Greenfield, Hales Corners, St. Francis, and West Milwaukee. A letter detailing meter replacement is mailed in advance of the meter exchange appointments, and it includes the Use Water Wisely brochure. Meter technicians also offer the Use Water Wisely packets as they make their calls. In a survey of customers who returned a feedback card, 76% used the leak-detecting dye tabs, 33% found and fixed leaks in their homes, and nearly everyone, 96%, said the Use Water Wisely advice was useful.
Large fluctuations in use could indicate leaks. Expect increased water use during warm weather months if you water your lawn and garden, fill a pool, or wash your car frequently.