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Customer Service   bill and credit card image

Our Customer Service Center is closed to walk-in service at the Zeidler Municipal Services Building, 841 N. Broadway.

Customers should use other methods of payment or call us at (414) 286-2830 if they cannot pay with check, online, or by phone. Also, we have suspended the scheduling of meter-related appointments unless one is necessary to restore water service.

The following options are always available for most account needs:

Call (414) 286-2830 for our automated payment service or to talk with a Customer Service Representative, Monday - Friday, 7:30 a.m. - 5:00 p.m.

Email us at

While here on our website,, Select Account Information and Customer Service and How to Pay your Bill

Milwaukee Water Works never disconnects water service because of unpaid bills.

Water: What You Pay For

With Permission from the Alliance for Water Efficiency

Milwaukee Water Works



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Customer Service Center

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202
Open Monday - Friday 7:30 a.m. - 5:00 p.m.

Mailing address: P.O. Box 3268, Milwaukee, WI 53201-3268


 (414) 286-2830

24-Hour Control Center  

 (414) 286-3710


 (414) 286-8801


 (414) 286-5452

Email (non-emergency)


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