Customer Service   

Our Customer Service Center, located on the 4th floor of the Zeidler Municipal Building at 841 N. Broadway is open to walk-in customer visits for payments or questions about billing.

Please note: Our Customer Service Window only accepts cash, checks, money orders, or cashiers checks. We cannot accept debit or credit cards for in-person payments.  

Billing questions: For information about how to pay your bill, click here. 

Meters: We are scheduling meter-related appointments, including usage investigations and meter exchanges. Please call us to request your appointment at (414) 286-2830. 

Are you behind on your bill? Get caught up on your past due amount with PromisePay! With PromisePay, you’re in the driver’s seat. PromisePay allows you to design a payment plan with convenient and flexible terms that are right for you. Here are some of the features we anticipate will be included:

• Enroll at your convenience and customize your plan to meet your needs.
• Get started on a plan with a down payment that is right for you.
• Choose your method ofpayment, including credit card, debit card, Google Pay, Apple Pay, or automatic withdrawal from a checking account.
• Change your payment due date by a few days, even at the last minute.
• Receive text reminders of upcoming plan payments.
• Easily change your payment schedule.
• An opportunity to get back on track if you’ve missed a few payments, instead of getting dropped or starting over.

Promise Pay is now available in Milwaukee for Milwaukee Water Works Customers.
Sign up now and take advantage of the choice, control, and fleibility that Promise Pay offers!
Go to https://milwaukee.promise-pay.com/ to start your flexible payment plan.

Affordable Water Survey

We want to hear from you! Is your water affordable? Have you ever been surprised by your bill? What do you think of the solutions we offer to pay down past-due amounts. This short 12-question survey can be answered in less than 3 minutes: https://tinyurl.com/AffordableWater