Customer Service   

Our Customer Service Center has REOPENED to walk-in customer visits. 

In keeping with the City's current policy, masks/face coverings are required while in the building. If you are unable to visit in person, payment drop boxes are still available inside the entrances to the Municiple Building and City Hall. Or, pay your bill by mail, online, or by phone.

You can drop off a payment in the lobby of the Municipal Building or City Hall from 8:00 a.m. to 4:45 p.m. No cash, please. The drop boxes are located inside the doors of the:

• Municipal Building in the Broadway entrance lobby
• Municipal Building in the Market Street entrance lobby
• City Hall Rotunda first floor

Milwaukee Water Works never disconnects water service because of unpaid bills. Please pay what you can.

We are scheduling meter-related appointments, including usage investigations and meter exchanges. Please call us to request your appointment at (414) 286-2830. In response to COVID-19 and to protect our customers and employees, our technicians follow specific safety protocols when entering a property.