Customer Service   

Our Customer Service Center is open to walk-in customer visits. 

In keeping with the City's current policy, masks/face coverings are required while in the building.

The Customer Service Center is located on the 4th floor of the Zeidler Municipal Building at 841 N. Broadway.

You can also drop off your payment at one of our drop boxes, inside the entrances to the Zeidler Municiple Building, and at City Hall. Or, pay your bill by mail, online, or by phone.

Drop Boxes
You can drop off a payment in the lobby of the Zeidler Municipal Building from 8:00 a.m. to 4:45 p.m. No cash, please.

• Zeidler Municipal Building in the Broadway entrance lobby
• Zeidler Municipal Building in the Market Street entrance lobby

You can also drop off a payment inside the Wells St. entrance of City Hall, anytime. The vestibule entrance is open 24/7.

• City Hall, Wells St. entrance.

Milwaukee Water Works never disconnects water service because of unpaid bills. Please pay what you can.

We are scheduling meter-related appointments, including usage investigations and meter exchanges. Please call us to request your appointment at (414) 286-2830. In response to COVID-19 and to protect our customers and employees, our technicians follow specific safety protocols when entering a property.