Customer Service   

We have temporarily reopened our Customer Service Center for the annual tax roll season. Face masks or face coverings are required, and social distancing is enforced.

Use the Market Street entrance to the Zeidler Municipal Services Building, 841 N. Broadway. Ask the security officer at the door for directions and a ticket to Customer Service to make a payment. The elevators are locked until a security officer provides access. Please come early to avoid wait times. Only two customers are allowed on the elevator at one time.

Hours are Monday-Friday, 7:30 – 4:45 p.m. through November 13. Payment drop boxes are located at the Broadway and Market Street entrances.

You can also leave a payment - NO CASH - in a Milwaukee Water Works Payment Drop Box located at

• Municipal Building Broadway entrance lobby
• Municipal Building Market Street lobby
• City Hall Rotunda, first floor

The following options are always available for most account needs:

• At any time, call (414) 286-2830 for our automated payment service. To speak with a Customer Service Representative Monday - Friday, 7:30 a.m. - 5:00 p.m., call (414) 286-2830. Email us at watwebcs@milwaukee.gov
• While here on our website, visit Milwaukee.gov/water, Select Account Information and Customer Service and How to Pay your Bill

Need to change your address? Please call us and we’ll help you. (414) 286-2830

Milwaukee Water Works never disconnects water service because of unpaid bills. Please pay what you can.

We are now scheduling meter-related appointments, including usage investigations and meter exchanges. Please call us to request your appointment at (414) 286-2830.

In response to COVID-19 and to protect our customers and employees, our technicians will follow specific safety protocols when entering a property.