Customer Service   

Our Customer Service Center is closed to walk-in customer visits due to the pandemic. Please do not come to our locked offices in the Zeidler Municipal Building. There is no access via elevator or stairway to the fourth floor.

You can drop off a payment in the lobby of the Municipal Building or City Hall from 8:00 a.m. to 4:45 p.m. No cash, please. The drop boxes are located inside the doors of the

• Municipal Building in the Broadway entrance lobby
• Municipal Building in the Market Street entrance lobby
• City Hall Rotunda first floor

Milwaukee Water Works never disconnects water service because of unpaid bills. Please pay what you can.

We are scheduling meter-related appointments, including usage investigations and meter exchanges. Please call us to request your appointment at (414) 286-2830. In response to COVID-19 and to protect our customers and employees, our technicians follow specific safety protocols when entering a property.