Customer Service   

Our Customer Service Center is closed to walk-in customer visits due to the pandemic. Please do not come to our locked offices in the Zeidler Municipal Building. There is no access via elevator or stairway to the fourth floor.

The following options are always available for most account needs:

• At any time, call (414) 286-2830 for our automated payment service. To speak with a Customer Service Representative Monday - Friday, 7:30 a.m. - 5:00 p.m., call (414) 286-2830. Email us at watwebcs@milwaukee.gov
• While here on our website, visit Milwaukee.gov/water, Select Account Information and Customer Service and How to Pay your Bill

If you do come downtown, you can only drop off a payment in the lobby of the Municipal Building or City Hall from 8:00 a.m. to 4:45 p.m. No cash, please. The Milwaukee Water Works Payment Drop Boxes are located inside the door of the

• Municipal Building, Broadway entrance lobby
• Municipal Building, Market Street entrance lobby
• City Hall Rotunda, first floor

To change your address, please call us at (414) 286-2830.

Milwaukee Water Works never disconnects water service because of unpaid bills. Please pay what you can.

We are now scheduling meter-related appointments, including usage investigations and meter exchanges. Please call us to request your appointment at (414) 286-2830.

In response to COVID-19 and to protect our customers and employees, our technicians follow specific safety protocols when entering a property.