Customer Service
Customer Service Center
Our Customer Service Center is located on the 4th floor of the Zeidler Municipal Building at 841 N. Broadway. We welcome walk-in visits for billing questions or payments.
The Customer Service Window accepts cash, checks, money orders, and cashier’s checks. Debit and credit cards are not accepted for in-person payments.
For meter-related appointments, including usage investigations and meter exchanges, call (414) 286-2830.
Billing and Account Services
Access Your Account
View your account balance, make a payment, and review your billing and water-usage history online.
Pay Your Bill
Pay your Municipal Services Bill online, by automatic payment, by phone, by mail, in person, or at a drop box.
Billing and Charges
Learn about fees, partial payments, payment arrangements, and disputing charges on your Municipal Services Bill.
Water Rates and Fees
View current water rates, service charges, and other fees on your Municipal Services Bill.
Water: What You Pay For
With Permission from the Alliance for Water Efficiency
Affordable Water Survey
We want to hear from you!
- Is your water affordable?
- Have you ever been surprised by your bill?
- What do you think of the solutions we offer to pay down past-due amounts?
This short 12-question survey takes less than 3 minutes to complete.