Pay Your Bill
How to pay your City of Milwaukee Municipal Services Bill
Pay your City of Milwaukee Municipal Services Bill, often called the “water bill." Charges vary by property and can include water, sewer, storm water, garbage collection, and other City service charges.
You can pay online, by automatic payment, by phone, by mail, in person, or at a drop box.
Looking for current rates or an explanation of bill charges? Visit Rates and Bill Charges.
Automatic Payments (ACH)
Have your Municipal Services Bill payment automatically withdrawn from your checking or savings account each billing cycle.
Enroll in automatic payments to have your Municipal Services Bill paid automatically from your checking or savings account.
You will still receive a paper bill. Allow 6 to 8 weeks for automatic payment to begin. Your bill will show when automatic payment is active.
Partial payments are not available through automatic payment.
Cancel ACH: Email [email protected] at least five days before your due date.
Enroll in ACH or update your banking information: Visit the DirectPaymentPlan.com website.
Online Payment
Make a one-time online payment by eCheck or credit card.
Online payment fees apply:
eCheck: $0.40 per transaction
Credit card: 1.95%
These fees are required by the Public Service Commission of Wisconsin for customers who pay online.
Before you pay online:
An email address is required to confirm payment.
Online payments are nonrefundable. Please review your account number and payment amount before submitting payment.
Pay by Phone
Contact Customer Service at (414) 286-2830 to pay by phone.
Accepted payment methods: eCheck, American Express, Discover, MasterCard, and VISA.
Phone payment fees apply:
- eCheck: $3.00 per transaction
- Credit card: 3.75%
Mail your payment
Make your check or money order payable to Milwaukee Water Works and mail it to:
Milwaukee Water Works
P.O. Box 3268
Milwaukee, WI 53201-3268
Important payment information
Do not send cash through the mail.
Include your account number on your check or money order, along with your payment coupon/stub, to help ensure your payment is credited correctly. The payment stub is the bottom quarter of your bill, separated by a dashed line.
Allow adequate mailing time. Milwaukee Water Works cannot control postal delivery delays, and payments are credited based on the date received—not the postmark date.
Example: Payment coupon/stub to include with your mailed payment
Pay in Person
Visit the Milwaukee Water Works Customer Service Center on the 4th floor of the Zeidler Municipal Building at
841 N. Broadway, Room 406
Milwaukee, WI 53202.
Hours: Monday through Friday, 8:00 a.m. to 4:45 p.m.
Accepted payment methods:
- Cash
- Check
- Money order
- Cashier’s check
Note: Debit and credit cards are not accepted for walk-in payments.
Drop Box Payments
You can leave a payment in a City drop box.
Drop box locations:
- Zeidler Municipal Building, North Broadway entrance lobby, 8:00 a.m. to 4:45 p.m.
- Zeidler Municipal Building, Market Street entrance lobby
- City Hall, Market Street entrance, east side of the building
Accepted Payment Methods via Drop Box:
- Check
- Money order
- Cashier’s check
Important: Do not put cash in a drop box
Need help with a bill or payment?
Contact Customer Service for questions about billing, payments, payment arrangements, late fees, or account issues.
Customer Service Center: 414-286-2830
Monday through Friday, 8:00 a.m. to 4:45 p.m.
Additional Resources:
Customer Service Center
For billing and related questions:
24-Hour Control Center
For water emergencies only:
414-286-5452 (Fax)
Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202
Monday - Friday, 8:00 AM - 4:45 PM