Our offices are open for walk-in service.
In keeping with the City's current policy, masks/face coverings are required while in the building. You can visit us in person for walk-in service on the 4th floor of the Zeidler Municipal Building, 841 N. Broadway.
You can also drop off your payment at one of three drop boxes available inside the entrances to the Zeidler Municipal Building and City Hall.
Or, you can pay your bill by mail, online, or by phone. Contact Customer Service at (414) 286-2830 or email firstname.lastname@example.org.
Drop off a payment in the lobby of the Zeidler Municipal Building from 8:00 a.m. to 4:45 p.m. No cash, please.
Zeidler Municipal Building, N. Broadway entrance: lobby
Zeidler Municipal Building, Market Street entrance: lobby
You can also drop off your payment at City Hall, any time. The Wells St. entrance outer vestibule is open 24 hours a day, 7 days a week
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How to Pay Your Bill
The Public Service Commission of Wisconsin requires a convenience charge for payments by phone and online using credit cards and eCheck. Make a one-time payment online with eCheck, American Express, Discover Card, MasterCard or VISA. The eCheck option allows payment from a checking or savings account. Email address is required to confirm payment. eCheck fee is $0.40 per transaction. Credit card fee is 1.95% of the payment. The City of Milwaukee does not issue refunds for these payments.
Have payment of bills automatically withdrawn from your bank account. Partial payment of a bill is not available with this option. Register online at directpaymentplan.com or request a form to mail from Customer Service at (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account; you will not have to write a check. You will continue to receive a paper copy of your bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill. To change your banking information or cancel the authorization, call Customer Service at (414) 286-2830.
Pay By Phone
Call Customer Service, (414) 286-2830. Pay with eCheck (from checking or savings account) American Express, Discover Card, MasterCard or VISA. eCheck fee is $3.00 per transaction. Credit card fee is 3.75% of the payment.
Mail your payment
Make check or money order payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268
Important! To ensure the proper amount is credited to your account, please include the account stub for each account with your payment and include the account number on your check or money order. The bill stub is the bottom 1/4 of your bill that is indicated by the dashed line, and looks similar to the image below: