Our offices have REOPENED to walk-in service. 

In keeping with the City's current policy, masks/face coverings are required while in the building. If you are unable to visit in person, payment drop boxes are still available inside the entrances to the Municipal Building and City Hall. Or, pay your bill by mail, online, or by phone. Contact Customer Service at (414) 286-2830 or email watwebcs@milwaukee.gov.

Drop off a payment in the lobby of the Municipal Building or City Hall from 8:00 a.m. to 4:45 p.m. No cash, please. The Drop Boxes are located inside the:

  • Municipal Building Broadway entrance lobby and Market Street entrance lobby

  • City Hall Rotunda, first floor

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How to Pay Your Bill

Online Payment

The Public Service Commission of Wisconsin requires a convenience charge for payments by phone and online using credit cards and eCheck. Make a one-time payment online with eCheck, American Express, Discover Card, MasterCard or VISA. The eCheck option allows payment from a checking or savings account. Email address is required to confirm payment. eCheck fee is $0.40 per transaction. Credit card fee is 1.95% of the payment. The City of Milwaukee does not issue refunds for these payments.

Automatic pay plan

Have payment of bills automatically withdrawn from your bank account. Partial payment of a bill is not available with this option. Register online at directpaymentplan.com or request a form to mail from Customer Service at (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account; you will not have to write a check. You will continue to receive a paper copy of your bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill.  To change your banking information or cancel the authorization, call Customer Service at (414) 286-2830.

Pay By Phone

Call Customer Service, (414) 286-2830. Pay with eCheck (from checking or savings account) American Express, Discover Card, MasterCard or VISA. eCheck fee is $3.00 per transaction. Credit card fee is 3.75% of the payment.

Mail your payment

Make check or money order payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268


Milwaukee Water Works

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Customer Service Center


24-Hour Control Center





 Email (non-emergency)

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202

 Monday - Friday, 8:00 AM - 5:00 PM

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