Milwaukee Health Department Coronavirus COVID-19 Updates: The City of Milwaukee Health Department is monitoring the novel Coronavirus COVID-19 outbreak. Questions about the coronavirus? Call 2-1-1 for assistance.

Our offices remain closed to walk-in service. There is no access via elevator or stairway to our locked offices in the Zeidler Municipal Building.

If you come downtown you can only drop off a payment in the lobby of the Municipal Building or City Hall from 8:00 a.m. to 4:45 p.m. No cash, please. The Milwaukee Water Works Payment Drop Boxes are located inside the door of the

  • Municipal Building, Broadway entrance lobby

  • Municipal Building, Market Street entrance lobby

  • City Hall Rotunda, first floor

We remain diligent about using safe practices to protect our customers and our employees from COVID-19. 

Please use the other methods of payment below, or call us at (414) 286-2830 if you cannot pay with check, online, or by phone. We do not disconnect water service if bills are not paid.

Please wait while we gather your results.

How to Pay Your Bill

Online Payment

The Public Service Commission of Wisconsin requires a convenience charge for payments by phone and online using credit cards and eCheck. Make a one-time payment online with Discover Card, MasterCard, VISA, or eCheck. The eCheck option allows payment directly from a checking or savings account. An email address is required so we may acknowledge the payment. At Information, enter your account number. The convenience fee for service provided by U.S. Bank for use of a credit card for online payment is 2.5% of the payment. The fee for online eCheck service is $0.75 per transaction. Generally, the City of Milwaukee does not issue refunds for these payments.

Automatic pay plan

Have payment of bills automatically withdrawn from your bank account. Partial payment of a bill is not available with this option. Register online at or request a form to mail from Customer Service at (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account; you will not have to write a check. You will continue to receive a paper copy of your bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill.  To change your banking information or cancel the authorization, call Customer Service at (414) 286-2830.

Pay By Phone

Call Customer Service at (414) 286-2830 to make your payment with eCheck, Discover Card, MasterCard and VISA. The convenience fee for eCheck service provided by U.S. Bank is $4.50. The fee for use of Discover Card, MasterCard or VISA is 4.1% of the payment.

Mail your payment

Make check or money order payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268


Milwaukee Water Works

Ask a Question -- Report a problem

Customer Service Center


24-Hour Control Center





 Email (non-emergency)

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202

 Monday - Friday, 8:00 AM - 5:00 PM

This site is powered by the Northwoods Titan Content Management System