Are you behind on your bill? Get caught up on your past due amount with PromisePay! With PromisePay, you’re in the driver’s seat. PromisePay allows you to design a payment plan with convenient and flexible terms that are right for you. Here are some of the features we anticipate will be included:

• Enroll at your convenience and customize your plan to meet your needs.
• Get started on a plan with a down payment that is right for you.
• Choose your method of payment, including credit card, debit card, Google Pay, Apple Pay, or automatic withdrawal from a checking account.
• Change your payment due date by a few days, even at the last minute.
• Receive text reminders of upcoming plan payments.
• Easily change your payment schedule.
• An opportunity to get back on track if you’ve missed a few payments, instead of getting dropped or starting over.

Start your payment plan with Promise Pay now and make it easy to get caught up on your past due bills: 
https://milwaukee.promise-pay.com/

Our offices are open for walk-in service. 

You can visit us in person for walk-in service on the 4th floor of the Zeidler Municipal Building, 841 N. Broadway. Our Customer Service Center accepts in-person bill payments and can help answer questions about your bill. 

Please note: Our Customer Service Center only accepts cash, checks, money orders, or cashiers checks. We cannot accept debit or credit cards for in-person payments.  

You can also drop off your payment at one of three drop boxes available inside the entrances to the Zeidler Municipal Building and City Hall. Acceptable forms of payment via drop box are check, money order, or cashier's check. 

Drop off a payment in the lobby of the Zeidler Municipal Building from 8:00 a.m. to 4:45 p.m. No cash, please. 

• Zeidler Municipal Building, N. Broadway entrance: lobby 
• Zeidler Municipal Building, Market Street entrance: lobby
• City Hall, Wells St. entrance (south side of building). 

Or, you can pay your bill by mail, online, or by phone. Contact Customer Service at (414) 286-2830 or email [email protected].

Mail your payment

Make check or money order payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268

Important! To ensure the proper amount is credited to your account, please include the account stub for each account with your payment and include the account number on your check or money order. The bill stub is the bottom 1/4 of your bill that is indicated by the dashed line, and looks similar to the image below: