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PromisePay is designed to help you catch up on your past-due balance with a payment plan that fits your needs. With flexible terms, you’re in control—choose your payment method, set up reminders, and adjust your schedule to fit your life.

Due to the overwhelming response, we’ve reached maximum enrollment for our PromisePay pilot program and are unable to accept new participants at this time. We encourage you to check back in Spring 2025 for the opportunity to enroll in future payment plans.

Our offices are open for walk-in service. 

You can visit us in person for walk-in service on the 4th floor of the Zeidler Municipal Building, 841 N. Broadway. Our Customer Service Center accepts in-person bill payments and can help answer questions about your bill. 

Please note: Our Customer Service Center only accepts cash, checks, money orders, or cashiers checks. We cannot accept debit or credit cards for in-person payments.  

You can also drop off your payment at one of three drop boxes available inside the entrances to the Zeidler Municipal Building and City Hall. Acceptable forms of payment via drop box are check, money order, or cashier's check. 

Drop off a payment in the lobby of the Zeidler Municipal Building from 8:00 a.m. to 4:45 p.m. No cash, please. 

  • Zeidler Municipal Building, N. Broadway entrance: lobby 
  • Zeidler Municipal Building, Market Street entrance: lobby
  • City Hall, Wells St. entrance (south side of building). 

Or, you can pay your bill by mail, online, or by phone. Contact Customer Service at (414) 286-2830 or email [email protected].

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How to Pay Your Bill

Online Payment

The Public Service Commission of Wisconsin requires a convenience charge for payments by phone and online using credit cards and eCheck. Make a one-time payment online with eCheck, American Express, Discover Card, MasterCard or VISA. The eCheck option allows payment from a checking or savings account. Email address is required to confirm payment. eCheck fee is $0.40 per transaction. Credit card fee is 1.95% of the payment. The City of Milwaukee does not issue refunds for these payments.

Automatic pay plan

Have payment of bills automatically withdrawn from your bank account. Partial payment of a bill is not available with this option. Register online at directpaymentplan.com or request a form to mail from Customer Service at (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account; you will not have to write a check. You will continue to receive a paper copy of your bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill. To cancel your ACH withdrawal, you must notify us in writing. To cancel, email us at [email protected]. To change your bank information and continue your ACH withdrawal, please do so via directpaymentplan.com

Pay By Phone

Call Customer Service, (414) 286-2830. Pay with eCheck (from checking or savings account) American Express, Discover Card, MasterCard or VISA. eCheck fee is $3.00 per transaction. Credit card fee is 3.75% of the payment.

Mail your payment

Make check or money order payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268

Important! To ensure the proper amount is credited to your account, please include the account stub for each account with your payment and include the account number on your check or money order. The bill stub is the bottom 1/4 of your bill that is indicated by the dashed line, and looks similar to the image below:


 

Customer Service Center
For billing and related questions: 

 414-286-2830
 

24-Hour Control Center
For water emergencies only:

 414-286-3710
 

  414-286-5452 (Fax)

Email: [email protected] 

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202

 Monday - Friday, 7:30 AM - 4:45 PM

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