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Are you behind on your bill? Get caught up on your past due amount with PromisePay! With PromisePay, you’re in the driver’s seat. PromisePay allows you to design a payment plan with convenient and flexible terms that are right for you. Here are some of the features we anticipate will be included:

  • Enroll at your convenience and customize your plan to meet your needs.
  • Get started on a plan with a down payment that is right for you.
  • Choose your method of payment, including credit card, debit card, Google Pay, Apple Pay, or automatic withdrawal from a checking account.
  • Change your payment due date by a few days, even at the last minute.
  • Receive text reminders of upcoming plan payments.
  • Easily change your payment schedule.
  • An opportunity to get back on track if you’ve missed a few payments, instead of getting dropped or starting over.

PromisePay is not available yet. Milwaukee Water Works is currently seeking approval from the Public Service Commission for the program. Our goal is to have PromisePay available as soon as possible, pending PSC approval. If you have any past due bills, we recommend that you indicate your interest by filling out the form, here. Once PromisePay has been approved, we will notify you.

Our offices are open for walk-in service. 

You can visit us in person for walk-in service on the 4th floor of the Zeidler Municipal Building, 841 N. Broadway. Our Customer Service Center accepts in-person bill payments and can help answer questions about your bill. 

Please note: Our Customer Service Center only accepts cash, checks, money orders, or cashiers checks. We cannot accept debit or credit cards for in-person payments.  

You can also drop off your payment at one of three drop boxes available inside the entrances to the Zeidler Municipal Building and City Hall. Acceptable forms of payment via drop box are check, money order, or cashier's check. 

Drop off a payment in the lobby of the Zeidler Municipal Building from 8:00 a.m. to 4:45 p.m. No cash, please. 

  • Zeidler Municipal Building, N. Broadway entrance: lobby 
  • Zeidler Municipal Building, Market Street entrance: lobby
  • City Hall, Wells St. entrance (south side of building). 

Or, you can pay your bill by mail, online, or by phone. Contact Customer Service at (414) 286-2830 or email [email protected].

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How to Pay Your Bill

Online Payment

The Public Service Commission of Wisconsin requires a convenience charge for payments by phone and online using credit cards and eCheck. Make a one-time payment online with eCheck, American Express, Discover Card, MasterCard or VISA. The eCheck option allows payment from a checking or savings account. Email address is required to confirm payment. eCheck fee is $0.40 per transaction. Credit card fee is 1.95% of the payment. The City of Milwaukee does not issue refunds for these payments.

Automatic pay plan

Have payment of bills automatically withdrawn from your bank account. Partial payment of a bill is not available with this option. Register online at directpaymentplan.com or request a form to mail from Customer Service at (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account; you will not have to write a check. You will continue to receive a paper copy of your bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill. To cancel your ACH withdrawal, you must notify us in writing. To cancel, email us at [email protected]. To change your bank information and continue your ACH withdrawal, please do so via directpaymentplan.com

Pay By Phone

Call Customer Service, (414) 286-2830. Pay with eCheck (from checking or savings account) American Express, Discover Card, MasterCard or VISA. eCheck fee is $3.00 per transaction. Credit card fee is 3.75% of the payment.

Mail your payment

Make check or money order payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268

Important! To ensure the proper amount is credited to your account, please include the account stub for each account with your payment and include the account number on your check or money order. The bill stub is the bottom 1/4 of your bill that is indicated by the dashed line, and looks similar to the image below:


Customer Service Center
For billing and related questions: 


24-Hour Control Center
For water emergencies only:


  414-286-5452 (Fax)

Email: [email protected] 

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202

 Monday - Friday, 7:30 AM - 4:45 PM

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