Customer Service

How to Pay Your Water Bill

Find all the ways to pay your Milwaukee Water Works water bill, including in-person, drop box, online, automatic, by phone, or by mail. Choose the option that works best for you.

Walk-In Payments

walk-in payment for your milwaukee water works water bill

Visit the 4th floor of the Zeidler Municipal Building, 841 N. Broadway. Customer Service can help answer billing questions and accept payments.

Accepted Payment Methods at the Window:

- Cash
- Checks
- Money orders
- Cashier’s checks

Note: Debit and credit cards are not accepted.

Pay Over the Phone

customer paying utility bill over the phone with customer service

Contact Customer Service at (414) 286-2830.

- Accepted Payment Methods: eCheck, American Express, Discover, MasterCard, VISA
- Fees: eCheck $3.00 per transaction; credit card 3.75%

Online Payment

customer paying utility bill by credit card online

The Public Service Commission of Wisconsin requires a convenience charge for online payments using credit cards or eCheck.

- Accepted Payment Methods: eCheck (from checking/savings), American Express, Discover, MasterCard, VISA
- Fees: eCheck $0.40 per transaction; credit card 1.95%
- Requirements: An email address is required to confirm payment
- The City of Milwaukee does not issue refunds for online payments

Make a one-time online payment here: Pay Your Water Bill

Automatic Payment Plan (ACH)

milwaukee water works automatic payment plan ACH

Have your bills automatically withdrawn from your bank account. Partial payments are not available.

- Register online at directpaymentplan.com or request a mailed form from Customer Service at (414) 286-2830
- You will continue to receive a paper bill
- Allow 6–8 weeks for the service to take effect; you will be notified on your bill when active

To cancel or update bank information, email [email protected] or use directpaymentplan.com

Drop Box Payments

You can also drop off your payment at one of three drop boxes:

- Zeidler Municipal Building, N. Broadway entrance: lobby, 8:00 a.m. – 4:45 p.m. (No cash)
- Zeidler Municipal Building, Market Street entrance: lobby
- City Hall, Wells Street entrance (south side of building)

Accepted Payment Methods via Drop Box:

- Check
- Money order
- Cashier’s check

Mail your payment

customer paying utility bill by mail

Make check or money order payable to “Milwaukee Water Works” and mail to:

P.O. Box 3268, Milwaukee, WI 53201-3268

Important: Include your account stub and account number with your payment to ensure it is properly credited. The stub is the bottom 1/4 of your bill, indicated by a dashed line.