Our offices remain closed to walk-in service as we remain diligent about using safe practices to protect our customers and our employees from COVID-19. But we are still on the job for you.
Please use other methods of payment or call us at (414) 286-2830 if you cannot pay with check, online, or by phone.
We do not disconnect water service if bills are not paid.
Need to change your address? Please call us and we’ll help you. (414) 286-2830
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How to Pay Your Bill
The Public Service Commission of Wisconsin requires a convenience charge for payments by phone and online using credit cards and eCheck. Make a one-time payment online with Discover Card, MasterCard, VISA, or eCheck. The eCheck option allows payment directly from a checking or savings account. An email address is required so we may acknowledge the payment. At www.milwaukee.gov/water/Account Information, enter your account number. The convenience fee for service provided by U.S. Bank for use of a credit card for online payment is 2.5% of the payment. The fee for online eCheck service is $0.75 per transaction. Generally, the City of Milwaukee does not issue refunds for these payments.
Have payment of bills automatically withdrawn from your bank account. Partial payment of a bill is not available with this option. Register online at directpaymentplan.com or request a form to mail from Customer Service at (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account; you will not have to write a check. You will continue to receive a paper copy of your bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill. To change your banking information or cancel the authorization, call Customer Service at (414) 286-2830.
Pay By Phone
Call Customer Service at (414) 286-2830 to make your payment with eCheck, Discover Card, MasterCard and VISA. The convenience fee for eCheck service provided by U.S. Bank is $4.50. The fee for use of Discover Card, MasterCard or VISA is 4.1% of the payment.
Mail your payment
Make check or money order payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268