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Water Rates & Charges  water meter image

For a detailed explanation of all charges that appear on your Municipal Service Bill, including: 

  • 2024 City of Milwaukee fee changes (effective 1/1/24) and
  • 2024 MMSD changes (effective 2/1/24)

    Click here


The Public Service Comission determines and sets all Water Works charges.

You can find Public Service Commission documents related to Milwaukee Water Works charges
 at the PSC website. Search by case number ("PSC Order") 3720-WR-109 (dated 3/2/23) or by utility name, for more information about the PSC order related to the 2023 rate increase. Copies of this PSC order are available at our Customer Service Center, 841 N. Broadway, 4th floor.

Wisconsin state law establishes that water rates are based on the cost of operations and services, not on household income levels. Drinking water utilities are not allowed to charge lower rates based on income because the Public Service Commission, which regulates water utilities, considers this a discriminatory practice. If you need assistance managing your bill, contact our Customer Service Reps at 414-286-2803 and ask about a paymen plan. 

Click here for an explanation of how 2023 PSC-mandated rate increases for water charges (use by volume and fees) will affect your household.

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Hydrant, Water Connection, and Bulk Water Purchase Charges

Rates for Hydrant, Water Connection, and Bulk Water Purchase Charges took effect April 1, 2023

Customer Service Center
For billing and related questions: 


24-Hour Control Center
For water emergencies only:


  414-286-5452 (Fax)

Email: [email protected] 

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202

 Monday - Friday, 7:30 AM - 4:45 PM

Water Service Permits

Obtain water service permits from Department of Neighborhood Services (DNS):

The Milwaukee Water Works provides drinking water service and billing for Milwaukee, Greenfield, Hales Corners, St. Francis, and West Milwaukee. We sell water service on a wholesale basis to Brown Deer, Butler, Franklin, Greendale, Menomonee Falls, Mequon, New Berlin, Shorewood, Thiensville, Wauwatosa, West Allis, and the Milwaukee County Grounds. The wholesale communities bill their customers for water service. Contact the municipal office in these municipalities for information about water charges.


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