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Water Rates & Charges  water meter image





For a detailed explanation of all charges that appear on your Municipal Service Bill, incuding 2024 City of Milwaukee fee changes (effective 1/1/24) and 2024 MMSD changes (effective 2/1/24) click here.

City of Milwaukee general fees include: Local sewerage charge, storm water management charge, solid waste charge, snow and ice charge (once per year), street lighting charge, and all drinking water charges. Water Works charges include: water usage rates by meter size and usage volume, a water service charge, and a fire protection fee.  

 

The Public Service Comission determines and sets all Water Works charges. Find Public Service Commission documents at the PSC website. Search by case number ("PSC Order") 3720-WR-109 (dated 3/2/23) or by utility name, for more information about the PSC order related to the 2023 rate increase. Copies of this PSC order are available at our Customer Service Center, 841 N. Broadway, 4th floor.

In Wisconsin, state law establishes that water rates are based on the cost of operations and services, not on household income levels. Water utilities cannot charge lower rates based on income because the Public Service Commission, which regulates water utilities, considers this a discriminatory practice. If you need assistance managing your bill, contact our Customer Service Reps at 414-286-2803 and ask about a paymen plan.

The Public Service Commission of Wisconsin set new rates for water usage and fees, effective April 1, 2023. 

Click here for an explanation of how 2023 PSC-mandated rate increases for water charges (use by volume and fees) will affect your household.

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Hydrant, Water Connection, and Bulk Water Purchase Charges

Rates for Hydrant, Water Connection, and Bulk Water Purchase Charges took effect April 1, 2023


Customer Service Center
For billing and related questions: 

 414-286-2830
 


24-Hour Control Center
For water emergencies only:

 414-286-3710
 


  414-286-5452 (Fax)


Email: [email protected] 

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202


 Monday - Friday, 7:30 AM - 4:45 PM


Water Service Permits

Obtain water service permits from Department of Neighborhood Services (DNS):

The Milwaukee Water Works provides drinking water service and billing for Milwaukee, Greenfield, Hales Corners, St. Francis, and West Milwaukee. We sell water service on a wholesale basis to Brown Deer, Butler, Franklin, Greendale, Menomonee Falls, Mequon, New Berlin, Shorewood, Thiensville, Wauwatosa, West Allis, and the Milwaukee County Grounds. The wholesale communities bill their customers for water service. Contact the municipal office in these municipalities for information about water charges.


 

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