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Unified Call Center

From potholes, abandoned vehicles, high weeds on vacant lots, and curbside trash to faulty traffic signals, the City of Milwaukee's Unified Call Center (UCC) makes it easy to submit service requests to solve problems. The UCC also allows you to track your service requests. Each time you complete a service request online, you will be assigned a tracking number that you can use to see when a City of Milwaukee representative expects to investigate or take care of your request.

9-1-1 Is No Joke

Illustration of a mobile phone. The screen of the phone bears text that reads "9-1-1 is no joke." The City of Milwaukee's City Hall logo appears at the bottom of the mobile phone's screen.The City of Milwaukee's "9-1-1 Is No Joke" Public Awareness Campaign directs callers to the correct number when they need public safety services. When people call 9-1-1 in non-emergency situations, operators are distracted from their primary responsibility, handling the most urgent calls.

The City of Milwaukee “9-1-1 Is No Joke” Public Awareness Campaign will partner with numerous residents, neighborhood groups, area stakeholders, and more to take part in events in the coming year, with particular emphasis on promoting National 9-1-1 Education Month in April.

“The city’s objective is to deliver emergency services quickly, effectively, and efficiently. A big part of that is making sure 9-1-1 is called only when required,” Mayor Cavalier Johnson said. “9-1-1 is for life or death situations, fires, medical emergencies, crimes in progress, or accidents and injuries. Other public safety calls should go to the non-emergency number.”

Part of the “9-1-1 Is No Joke” campaign involves sharing alternative numbers for people seeking assistance. Non-emergency calls to Milwaukee police should go to 414-933-4444; calls for information about social services should go to 2-1-1; calls for assistance during suicidal, emotional, and/or mental distress incidents go to the suicide and crisis lifeline by dialing 988; and calls about city services that don’t involve public safety should go to 414-286-CITY (2489).

View the Campaign


Unified Call Center

Unified Call Center

 24 hours a day, 7 days a week, 365 days a year

@City of Milwaukee General Email


TDD: 414-286-2025

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