DNS Operations Update - 03/26/2020
Effective Thursday, March 26, 2020, the City of Milwaukee Department of Neighborhood Services (DNS) will modify its operations and building inspection protocols so that construction activity can continue safely in the city.
Efforts shall be made by both DNS staff and customers to meet the guidelines established by the Milwaukee Health Department and the CDC to reduce the spread of the Coronavirus in the community and ensure the safety of DNS inspectors. To read the press release from Commissioner Erica Lewandowski, please click here. The following represents the current inspection protocols required by DNS, and are subject to change as necessary.
Construction Inspection Services
Un-Occupied New Construction
Inspections will proceed as requested by contractors. Inspections will be facilitated by remote methods using video conferencing and/or photos whenever possible, at the discretion of the inspector. For on-site inspections, inspectors will provide 10 minutes advance notice of arrival to the site so areas to be inspected may be cleared of workers. Up to two site managers may accompany the inspector for the inspection if desired. All individuals on site must remain a minimum of six feet from the inspector at all times. Failure to clear the area needing inspection or maintain adequate distance from the inspector will result in a failed inspection and the inspector leaving the site immediately.
Inspection requests for occupied properties will be reviewed on a case by case emergency basis. Inspectors will provide 10 minutes advance notice of arrival to the property so the area needing inspection can be cleared. Up to two individuals may accompany the inspector for the inspection if desired. Children, individuals not accompanying the inspector, and pets shall remain in a fully separated space away from the inspector for the duration of the inspection. Failure to clear the area under construction or maintain adequate distance from the inspector will result in a failed inspection and the inspector leaving the site immediately.
Items including but not limited to furnaces, air conditioners, water heaters, and other similar facilities will not be inspected until normal operations resume.
Property Maintenance Inspection Services (Exterior of Properties)
Inspection services for property maintenance, garbage, and other exterior related concerns are continuing on a limited basis. Inspectors will be responding to concerns regarding exteriors of properties where possible to do so without face to face interaction.
DNS offices remain closed to walk in traffic. For inspection related questions call (414) 286-2268, and for Development Center information call (414) 286-8207.
Development Center Operations
Tech Team, Residential Construction, Fencing, Signage, Zoning Referrals and Occupancy
Plan Examiner Specialists will be managing customer assistance for those wishing to access these services. All walk-in services will be suspended. Customers may call our customer assistance line at (414) 286-8210 if you would like to apply for any of these services. Please note that our customer service line will be very busy during this time so please be patient with us. Plan Exam consultation will be handled over the phone and opportunity to send information via email will be offered. You may also apply for a permit online through our LMS system. Please go to https://aca3.accela.com/Milwaukee/Default.aspx. Supplemental documentation required for submittal should be uploaded to the permit record you have created.
Small Commercial Submittals that would have otherwise been reviewed through our walk-in service or by appointment may now be dropped at our front desk for check-in and review. Walk-in Services and Appointments will be suspended. Correspondence regarding reviews will be handled via email.
Plan Submittals are preferably made via mail/shipping. Submittals may also be dropped may be dropped off at the area designated within the front entry vestibule at the 809 N. Broadway building. Mailed in submittals should be sent to:
809 N Broadway, 1st Floor
Attention: Development Center
Milwaukee WI, 53202
Dropped submittals should left at the designated entry vestibule area for drop-offs. Plans will be checked in based upon time stamped receivables. Please do not include a check rolled into your submittal. Plan Exam fees may be paid upon check-in and fee assessment via our online LMS system. https://aca3.accela.com/Milwaukee/Default.aspx