Appeals Process for the Municipal Services Bill

Report disputes about your bill by calling Customer Service, (414) 286-2830, before the next billing date.

If you are unable to resolve your dispute about:

• Water or MMSD Charges  Call the Public Service Commission of Wisconsin (PSC) at 800-225-7729.

• Snow & Ice, Street Lighting, Extra Garbage Cart, or Solid Waste  Pay the charge when it comes due, noting it is paid “under protest” and within 20 days of payment, file a complaint with the City of Milwaukee Commissioner of Public Works. If you disagree with the determination of the Commissioner, you may file an appeal within 30 days of the determination with the Administrative Review Appeals Board. Call (414) 286-2231 or find the appeals form at Milwaukee.gov/CityClerk. There is a $25.00 filing fee. Any refund is limited to the billing period under appeal.

• Local Sewerage or Storm Water Management  Pay the charge when it comes due, noting it is paid “under protest” and within 20 days of payment, file a complaint with the Commissioner or call the PSC.