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Office of the City Treasurer

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Office of the City Treasurer

Office of the City Treasurer

Office Hours

Monday through Friday, 8:15 A.M. to 4:30 P.M.

Office Closed on the following City Holidays:

November 28 & 29, December 24, 25, & 31, 2024 and January 1, 2025

*** IMPORTANT NOTICE ***

ON-LINE AND TELEPHONE PROPERTY TAX AND SPECIAL IMPROVEMENT BILL PAYMENTS WILL BE UNAVAILABLE BEGINNING ON OCTOBER 5, 2024 AT 4:00 P.M. TO FACILITATE UPDATING THE MUNIS CITIZEN SELF-SERVICE DATABASE AND PERFORMING SYSTEM MAINTENACE. MUNIS CITIZEN SELF-SERVICE SHOULD BE BACK ON-LINE BY NOON ON WEDNESDAY, OCTOBER 9, 2024.

*** PLEASE TAKE NOTICE ***

Tyler Auto Pay to Replace the City’s

Current Electronic Funds Transfer (EFT)

Installment Payment Plan

Please be advised that the City of Milwaukee is transitioning the current Electronic Funds Transfer (EFT) Installment Payment Plan to Tyler Payments Auto Pay beginning with the 2024 property taxes due in 2025.

The Tyler Payments Auto Pay System offers increased security for taxpayers and will allow taxpayers to automatically make their monthly installment payments by e-check without a convenience fee or by debit or credit card with a convenience fee.

Taxpayers that want to continue automatically paying their monthly installments electronically must first enroll in Tyler Payments Auto Pay no later than January 15, 2025 to assure that their first installment is charged to their checking or savings account, or their debit or credit card, on January 31, 2025.

Detailed instructions on how to enroll in Tyler Payments Auto Pay will be provided in a separate mailing in October 2024 to those currently enrolled in the City’s Electronic Funds Transfer (EFT) Installment Payment Plan. Watch for a yellow envelope with this message:

Detailed instructions on how to enroll in Tyler Payments Auto Pay will be also be made available on-line in October 2024.

Tyler Payments to Replace US Bank ePay

On Tuesday, November 7, 2023, Tyler Payments replaced US Bank ePay for online and telephone property tax and special improvement bill payments. If you pay using a credit or debit card, a 2.75% convenience fee ($3.00 minimum) will be assessed and will show as a separate line on your credit or debit card statement. If you pay by an ACH debit to your checking or savings account, no convenience fee is assessed.

When paying by telephone using Tyler Payments IVR system, please have your tax year and bill number, bank account number, or credit or debit card available. Your BILL # can be found to the right of your TAX KEY/ ACCOUNT NO. on your property tax bill. Please note that every tax bill has a unique bill number

Reference the samples below:

Please note that the daily cut-off time for Tyler Payments is 4:00 P.M. Milwaukee time. Payments made after 4:00 P.M. are first settled, deposited, and paid to the City Treasurer on the next business day. For same day credit, your IVR or on-line payment must be made before 4:00 P.M. Milwaukee time.

Tax Bill Payment Options

• Pay by Mail via U.S Postal Service - Pay by check using the return remittance envelope included with your tax bill. NO CASH PAYMENTS. Please note that the Postal Service has changed its delivery standards, so mail early to avoid late delivery and going tax delinquent.

• Use a Drop Box - Pay by check using the return remittance envelope included with your tax bill. NO CASH PAYMENTS.

Drop Boxes Available 24 hours a day, all year round:

• Inside City Hall Market Street Entrance

• Outside the Municipal Building on Market Street

Drop Box Available when the Building is Open, all year round:

• Broadway Entrance to Municipal Building

• Pay by Phone or Online – Call the Customer Services Division at 414-286-2240 or Pay Online by credit or debit card with a 2.75% convenience fee ($3.00 minimum) or ACH debit checking or savings with no convenience fee.

Installment Payment Plan

The City of Milwaukee offers a ten-month, interest free property tax installment payment plan option to those who are unable to pay their bill in full. To qualify, your real estate tax bill must be more than $100 and you must make your first installment payment by January 31.

Name and Address Changes

The ADDRESS CHANGE REQUEST that is on the back of every City of Milwaukee Property Tax Bill Payment Coupon is used only for mailing out tax payment receipts, tax refund checks, installment tax bills, and delinquent tax bills through November 30.

Any permanent change in ownership or name must be recorded with the Milwaukee County Register of Deeds. Any permanent change in owners’ mailing addresses must also be reported to and recorded with the City Assessor at City Hall, Room 507. Note, too, that the address change form is also available on the Office of the City Treasurer’s web site at: https://city.milwaukee.gov/Address#

If you are a new owner and the previous owner’s name is still on the tax bill, make sure you check off the change of address box on the front of the payment coupon, and complete the change of name and address section on the back side of the payment coupon, or the refund check will be sent to the previous owner.

Special Charges and Assessments

Outstanding special charges or assessments that have not been paid by mid-November may be added to your property tax bill and then must be collected as a tax as provided by Wisconsin State Statutes. Such special charges and assessments cannot be appealed, nor negotiated or compromised.

If you have any questions regarding a special charge or assessment added to your property tax bill, you should contact the department that is responsible for adding the special to the tax bill. Here is the contact list.

Using Your Bank’s Auto-Pay System

If you decide to use your bank’s auto-pay system, please note that the monthly installments are not the same amount every month. The January installment due is usually less than the amounts due from February through July and the amounts due from August through October are less than those due from February through July.

The first time an installment payment is either missed or paid short, you can be reinstated to the plan by paying 1% interest on the missed installment or the amount that was paid short, along with the next month’s installment due. However, if you miss an installment for the second time or pay short a second time, regardless of the amount, your account will go tax delinquent and interest and penalty will be assessed back to the first of February, in accordance with Wisconsin State Statutes and Milwaukee Ordinances.

Note, too, that your bank issues and mails out a check and does not transmit your property tax payment electronically to this office. You need to make sure that your bank’s property tax payment checks are not sent to the City’s bank tax payment lock box, which cannot process tax payments without a return remittance coupon. To assure timely payment, your bank’s property tax payment checks must be dated and mailed with a postmark no later than the last day of the month and sent directly to this office at:

City Treasurer

City Hall, Room 103

200 East Wells Street

Milwaukee, Wisconsin 53202