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Customer Information Consent Form

Effective July 16, 2013, per 2013 Wisconsin Act 25, municipal utility customer information may not be released except to the customer or their authorized representative. The account number is required to access information or to make a payment. The information cannot be released in response to an Open Records Request.

If you are not the customer, you must obtain written consent from the customer by completing a Utility Customer Information Consent Form and returning it to us.

You may also use this form:

  • to designate an authorized representative to access the account information.
  • if you are a new buyer of property. As the new buyer, use this form to change the address to where the bill is sent.

Please complete the form, sign it, and return it by email to [email protected], fax to (414) 286-5452, or deliver in person or in the mail to the Milwaukee Water Works Customer Service Center, 841 N. Broadway, Milwaukee, WI 53202.

Customer Service Center
For billing and related questions: 


24-Hour Control Center
For water emergencies only:


  414-286-5452 (Fax)

Email: [email protected] 

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202

 Monday - Friday, 7:30 AM - 4:45 PM

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