News and Updates
As a response to the COVID-19 outbreak, the City Records Center will be closed to walk-in customers or researchers. We will still be taking and filling requests via phone or email; members of the public looking for building plans are encouraged to download and complete the Secure Structure Application and include it, along with a scan of a photo ID, as attachments to their request email. For those customers unable to email their request, or for submitting payment for reproductions, City Records will be opened by prior arrangement. Customers are encouraged to submit payment in check form when possible.
UPDATE 5/19/2020: Request fulfillment for building plans, tax rolls, and other City records will be severely delayed beginning Tuesday, May 19 and continuing through at least Wednesday, May 27. Customers and City Employees should expect same-day acknowledgement and approximate time frame for their requests, but at this time it will not be possible to guarantee a defined turnaround time for fulfillment of requests for paper or microfilm records. NOTE: The City Mailroom will remain open and in service during this period. Please contact Brad Houston, Document Services Manager, with any questions. We appreciate your patience during these challenging circumstances.
UPDATE 3/25/2020: Pursuant to the Safer-at-Home Orders issued by Gov. Evers and the City of Milwaukee, City Records operations are largely suspended. Depending on the quantity of records being requested, City Records Staff may be able to image records and provide access via email or the E-vault electronic document management system. Department Records Coordinators and other City employees transferring boxes to CRC or picking up records for reference are encouraged to sign up for an account on oneilOrder and request records through that interface. Documentation for using OneilOrder will be made available here and on the MINT soon.
The Mail Room will continue to receive and deliver mail for City Departments, but open and staffed hours are now 2:00 PM-4:00 PM only, Monday-Friday. Keycard access is available to authorized department staff at other times between 8:00-4:30. Sorting and routing of incoming and interoffice mail may be delayed due to these reduced hours.
We apologize for any inconvenience these new procedures may cause and hope to be back to normal operations as soon as advisable. Thank you in advance for your patience. Please direct any questions about operations to Brad Houston, Document Services Manager.
4/9/2020: Work from home guidance for Records Management
City Records has produced some guidelines for practicing good records management while working from home. If you are working from home, especially if you are working on a personal device, please take a moment to review these guidelines here.
2/11/2020: New Procedures for Building Plan Requests for DNC-area structures
Due to security requirements in conjunction with the Democratic National Convention in July 2020, requests for building plans in specific areas of downtown and surrounding neighborhoods may take longer to fill than usual. For more information, see the Building Plans page.
2/11/2020: CRC Partners With O'Neil Software For New Physical Records Management System
The City Records Center's new system for physical records management is live! oneilCloud is a cloud-based records management system that allows for remote management of City Records Center inventory, including the ability for records coordinators to access and request their departments' records through an online interface. City Employees will need an account to access departmental records. To set up an OneilOrder account and request basic training, contact Brad Houston. City-Wide training on using OneilOrder to access records is coming soon-- watch this space!