Where do I send my form? (Current or Former City of Milwaukee employees)
Via email to:
[email protected]
NOTE: We cannot certify forms sent to any other email address. It must the address listed above. All forms sent to email addresses other than [email protected] will delay processing.
Via mail to:
Department of Employee Relations
Attn: Certification Team
200 E Wells Street Room 706
Milwaukee, WI 53202
*Please do not include social security numbers on any mailed or emailed form.
Please allow 30 business days for processing.
- If you are sending a manual PSLF form via email, please indicate in the body of your email how to return it.
- Any questions, please contact the Department of Employee Relations at 414-286-3751.
IMPORTANT:
When completing your PSLF Form, make sure you enter the following information correctly for Section 4: Employer Information:
- Federal Employer Identification Number (FEIN/EIN): 396005532
- Employer Name: City of Milwaukee Wisconsin
What is the correct employer address?
- Employer Address
Street: 200 E. Wells Street, Room 706
City: Milwaukee
State: WI
Zip Code: 53202
Employer Website (if any): city.milwaukee.gov
If your form is auto-filled through StudentAid.gov, please double-check the address. The City of Milwaukee address is mistakenly being listed as an address in Tallahassee, Florida. We are working with the Federal Student Aid website to correct this error. If this happens, please go into the form and edit the address to reflect the correct information listed above before sending it. The correct address must be listed so we can certify your PSLF application.
What should I keep in mind about average hours worked?
The average hours worked per week must match the hours the Department of Employee Relations has listed in the system. Failure to do so will result in the form not being authorized until the discrepancy is resolved.
Where will my loans be once the transition is complete?
The loans will still be held by a student loan servicer, but MOHELA will no longer be the only servicer handling the loans of borrowers enrolled in PSLF. According to the Department of Education, an estimated 1 million borrowers could soon see their loans transferred away from MOHELA.
However, borrowers will submit their PSLF forms—to certify eligible employment or apply for forgiveness—through StudentAid.gov. The website is also where borrowers can track their payment progress.
Do I have to make payments during the processing pause?
Yes, monthly payments are due like they usually are.
Borrowers will be able to submit forms to certify employment or apply for forgiveness, but they will not be reviewed until the transition is complete.
What happens if I make my 120th payment during the pause?
Normally, once borrowers make their 120th qualifying payment, they can apply for debt relief. However, since forms won’t be processed during the pause, borrowers will have to wait for their debt to be canceled. Impacted borrowers can request a forbearance from their servicer, during which they won’t have to make additional payments. However, according to the Department of Education, any payments made in addition to the 120th will be refunded to the borrower or applied to their other outstanding federal student loan debt.
Will I be able to see my progress during the pause?
No, borrowers will not be able to see their PSLF payment counts. The information will be available on StudentAid.gov after the pause ends.
What will be different after the transition?
After the transition is complete, StudentAid.gov will provide real-time, accurate information on payment counts and processing. Borrowers can also call the Department of Education’s contact center directly for any questions about PSLF.
I’m not eligible for any type of cancellation. What do I do next?
There are several steps you should take to prepare for repayment.
- Update your contact information.
- Explore affordable repayment plans.
- If you are on an income-driven repayment plan, consider re-certifying early.
- Enroll or reenroll in auto-pay.
- Find out what your monthly payment will be.
- Make your payment.
For more detailed guidance on these steps, we encourage you to visit the Department of Education's comprehensive resources.
What do I do if I can’t afford my payments when they restart?
There are multiple options for people who cannot afford their payments when they restart. You may be able to:
- Apply for an income-driven repayment plan
- Recertify or change your income-driven payment plan
- Get temporary relief
For details on how to pursue these options, visit the Department of Education's website.