Milwaukee Health Department Coronavirus COVID-19 updates. For assistance, please call the MHD COVID Hotline 414-286-6800

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Spam phone calls

Milwaukee Water Works never makes robo-calls regarding accounts or payment due dates. If you receive what appears to be a robo-call and/or a recorded message that seems suspicious you may want to report it to your service provider and block the number.

You are not required to purchase water or sewer line insurance

A company named Service Line Warranties of America is mailing letters to Milwaukee properties trying to sell "Water Service Line Insurance." You are not required to purchase this. What they call "voluntary coverage" is not free. Check with your property insurance company. The City of Milwaukee and the Milwaukee Water Works do not endorse these policies or this company. Read more at the link above.

Meter Replacement Program

The Milwaukee Water Works is replacing residential water meters in Milwaukee, Greenfield, Hales Corners, St. Francis, and West Milwaukee during the next several years.

Be aware of impostors posing as utility employees

Be aware of impostors posing as utility employees

Water Treatment Solicitors

Frequently, private water treatment companies not associated with the Milwaukee Water Works will go door-to-door offering to test the tap water. Or, they leave behind a door hanger asking you to call them. We do not endorse these private companies and you are not required to have your water tested or purchase their systems.

Milwaukee Water Works

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Customer Service Center


24-Hour Control Center



 Email (non-emergency)

 Zeidler Municipal Building, 841 N. Broadway, Room 406, Milwaukee, WI 53202

 Monday - Friday, 8:00 AM - 5:00 PM

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