Permit and Development Center Customer Satisfaction Survey
We strive to provide excellent service to the citizens of the City of Milwaukee and adjust in areas that require improvement. Please help us by completing this short survey, which should take less than five minutes of your time. Please rate the following items based on your experience with the Permit and Development Center using a scale of 1 (poor) to 5 (exceptional).
1. What brought you to the Development Center?
One- and Two-Family Plan Review or Permit Application Commercial Permit Plan Review or Permit Application Application for Certificate of Occupancy
Email inquiry through [email protected] Other (please use field below)
2. How did we interact with you?
In-person Online (website or email) Phone call
3. Clarity and helpfulness of information provided (examples: information sheets, the Permit and Development Center website, e-mail correspondence with staff, phone calls with staff, in-person meetings with staff, etc.)
Poor 1 2 3 4 5 Exceptional Not Applicable
4. Knowledge, friendliness, helpfulness, and professionalism of the Permit and Development Center Staff
Poor 1 2 3 4 5 Exceptional Not Applicable
5. Duration of time from first submittal to issuance of permit
Poor 1 2 3 4 5 Exceptional Not Applicable
6. Online user experience (examples: QLess, Land Management System/Accela, and the Permit and Development Center website)
Poor 1 2 3 4 5 Exceptional Not Applicable
7. Overall Experience with the Permit and Development Center
Poor 1 2 3 4 5 Exceptional Not Applicable
8. Would you like us to contact you regarding your experience with the Permit and Development Center? (Please provide your name, phone number and email below)
9. Please share any additional comments, details, or examples that you would like us to know about your experience with the Permit and Development Center.