Claim Center

Complaint

A main goal of the Fire and Police Commission (FPC) is to ensure that members of the Milwaukee Fire and Police Departments carry out their duties in a professional and respectful manner.  The FPC is the civilian oversight agency of the Milwaukee Fire and Police Departments and has full authority to investigate and discipline department employees for rule violations. 

Your complaint will be assigned to the FPC's bilingual, full-time investigator, who will contact you to confirm the information you submit and gather more detail if necessary.  The majority of complaint investigations we conduct are concluded within 2 months of receipt, but each case is unique; be aware that some allegations may take significantly less or more time to resolve. 

• A brochure providing a general outline of the complaint process may be found here (also available in Spanish and Hmong).
• A fully detailed account of the complaint process may be viewed here. 
• Some complaints may be recommended for a mediation process, which you can read about here (also available in Spanish).

Complaint Intake Process

Click on each image to enlarge. 

Commendations

A Commendation may be filed whenever a community member wants to praise or compliment an employee of the MFD or MPD. Just as we recognize that conflicts between citizens and department employees can arise, we also acknowledge that there are occasions when our employees go above and beyond the call of duty. Although our employees do not expect to be thanked for everything they do, like everyone else they appreciate being recognized for exceptional service. The FPC gladly accepts these commendations and forwards them to the chief of the department and the employee. A copy of the commendation will be placed in the employee's personnel file.