2022 - 2023 Dockless Scooter Pilot Study
The City of Milwaukee Department of Public Works launched the 2022 - 2023 Dockless Scooter Pilot Study in early September. The pilot will end on December 31, 2023. Three companies - Lime, Spin, and Veo - are participating in the study. DPW staff are evaluating the study on an ongoing basis through public surveys, goals analysis, ridership, and more.
Pilot Study Goals
- Provide equitable transportation services
- Increase transportation options
- Evaluate impacts on access to the public right of way
Ride Report Open Data Portal
|Median trip time
|Average trip distance
|Day with highest ride
||Friday, March 31st (626 trips)
||Saturday, April 15th (5,629 trips)
||Sunday, May 28th (4,150 trips)
||Saturday, June 24th (6,658 trips)
||Saturday, July 15th (7,073 trips)
||Saturday, August 5th (6,234 trips)
|Number of complaints to companies
Riding is prohibited on the riverwalk and all sidewalks
Follow the rules of the road
Park your scooter in a way that people with wheelchairs, strollers, or other mobility devices/needs can access the sidewalk and crosswalk.
Don't block curb ramps, transit stops, driveways, or alleys
If you're driving a car - gives scooters and bikes at leasat 3' when passing. Make sure to look for people scooting, biking, or walking when turning your vehicle.
Pro tip: when exiting your parked car, open the door with your right hand so you automatically look over your shoulder for people scooting or biking.
Discount Rate Programs
Click the + buttons below to learn about discounted rate programs.
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Who is eligible?
||18+ years of age that can demonstrate eligibility or participation in any local, state, or federal assistance program
||Must be enrolled in a public benefits program for the Lime Access. Lime also has in place an automatic 40% discount to rides started in Zones 4&5
||Must be enrolled in a public benefits program
Types of federal and/or local assistance programs include, but are not limited to:
- EBT/SNAP/food stamps
- Social Security
- Section 8 Housing Vouchers
- Pell Grants for students
- Reduced-rate utility bill
- Many other public benefit programs
Members pay $5/month and receive:
- No unlock fees
- First ride up to 30 minutes free everyday
- Discounted per-minute fee of $0.20/minute beyond the first free ride
||$0.70 Unlock + $0.19 Per Minute. In Milwaukee, Zones 4 & 5 start trips automatically receive a 40% discount (no enrollment required)
||$.50 unlock rate and a per minute rate of $.10
No smartphone/no credit card options:
No Smartphone: Veo provides a call-based system that allows non-smartphone users to access our devices. Users can call Veo's toll-free number to create an account with a Customer Service representative. They will be instructed to send documentation via an encrypted website before we can finalize the registration. The process usually takes under 30 minutes. By calling our 24/7 toll-free customer support number, 855-836-2256, non-smartphone users can:
- Locate nearby vehicles;
- Load ride credit;
- Check credit balance;
- Unlock/lock a scooter remotely; and
- Report issues to customer support
No Credit Card: Veo provides the option to use prepaid debit cards (available from many local convenience stores, gas stations, etc.) for unbanked and non-credit card users. After obtaining a prepaid debit card by cash, users can add the card information to the "Wallet" feature of the Veo app and can begin riding a vehicle immediately.
Veo's mobile app accepts Venmo and Cash App debit cards, which are available for free and do not require bank accounts to use.
No smartphone: Please text +1 (888) 495-5014 to unlock an e-scooter and follow the prompts.
No credit card: once qualified for Lime Access, you will receive a PayNearMe payment code. To complete payment:
1. Take your PayNearMe payment code to a participating payment location.
2. Show the payment code to the clerk and pay with cash.
3. Keep your receipt as proof of payment.
||Please e-mail [email protected] to inquire about purchasing a cash card.
To sign up, click the links for each operator below.
Lime Spin Veo
Scooter Issues? Report it.
Please contact scooter operators directly for complaints related to parking or other issues related to a single operator. For general questions, feedback, or complaints about the program, contact Kate Riordan ([email protected]).
You can additionally access this information through the following ways:
- Visiting milwaukee.gov/ScooterOperators
- Calling 414-414 286-CITY (2489) and selecting the appropriate menu option
- Using the Milwaukee Mobile Action app and selecting "Dockless Scooter Issues"
As part of this pilot study, operators will offer a fleet of adaptive dockless scooters for people of varying abilities. These adaptive scooters may feature seats, wider wheels, wider baseboard, and/or other accessible features. Additionally, operators will partner with a community organization that serves people with physical disabilites to connect with the limited mobility community, spread information on accessible scooter options, and learn how to better adapt services for people with varying abilities. See below on how each operator addresses adaptive scooters:
Lime offers sit-down scooters through its Lime Assist reservation and delivery program. Users reserve a sit-down scooter at least 48 hours in advance through Lime Assist and schedule a delivery period. Additionally, sit-down scooters can be accessed in-person and without a smartphone at Independence First at 540 S. 1st Street.
Spin's adaptive sit-down scooters can be found in the street in the same way as their traditional scooters. Additionally, if a user has a request for deployment at a specific location, this can be arranged in advance by calling (1-888-249-9698) or e-mailing ([email protected]) Spin's cusomter support team. From there, the internal operations team will ensure proper delivery of a device to the user.
Veo offers the Cosmo adaptive seated scooter, which comes with a seat that is integrated into the scooter frame, wider wheels, and a wider baseboard designed to safely accommodate a seated, forward-facing riding position. Veo's Cosmo adaptive seated scooter is available on-demand in the Veo App.
How do I find and ride a scooter?
Each operator has its own smartphone app. Downloading the app and creating an account prior to your ride with save time. Once you have the app, you can locate and unlock scooters using your phone.
How do I unlock and use a scooter without a smartphone?
The only Lime scooters available without a smartphone are Lime's adaptive scooters. Users can request adaptive vehicles from Lime's website, or in person at Independence First, 540 S. 1st St., Milwaukee, WI 53204 (if available).
Spin Cash Cards are available for purchase at the Spin warehouse. Riders can use the cash cards to unlock Spin e-scooters via a text-to-unlock function. Please e-mail [email protected] to arrange a time to purchase a cash card at the Milwaukee warehouse.
Veo’s 24/7 Customer Support, available by calling (855) 836-2256, helps users: 1) Locate vehicles; 2) Load ride credits; 3) Check credit balance; 4) Sign up for Veo Access; 5) Unlock/lock a scooter; and 6) Report issues to customer support.
Who owns the scooters?
The scooters are privately owned and rented our by the minute using a smartphone app. Three companies rent electric scooters within the city of Milwaukee: Lime, Spin, and Veo.
What is being done to address sidewalk riding?
- Each rider receives an in-app notification that says "sidewalk riding is illegal" before beginning a ride
- Each operator has committed to deploying sidewalk riding detection technology that is required to function on specific street segments
- DPW is verifying a sidewalk riding compliance through in-field checks at 38 of the city's highest riding locations. The team will observe scooters for four hours during peak riding periods at each location (two hours over two separate days to reduce the likelihood of outlier events)
Application Materials for Scooter Operators
Note: Applications are no longer being accepted for this pilot study. The following information is for reference only.
Request for Proposals
Terms and Conditions
Appendix A: Service Zone Map
Note: clicking links will download a file; additional file types available by emailing Kate Riordan ([email protected])
Service Zones 1 - 6
Milwaukee City Limit
Google Map of Scooter Zones 1 - 6