Information and Technology Management
ITMD
The City of Milwaukee uses information systems to add value to the community by delivering high-quality services at the lowest possible cost.
Vision Statement
Milwaukee will be a regional leader in enhancing the experience of every person who lives, works, visits, or does business in the city through the effective use of technology.
Mission Statement
To empower City of Milwaukee government and all residents, businesses, and visitors by delivering secure, cost-effective, reliable, equitable, and timely access to data, technology, training, and support.
Core Values
- Transparency: IT will be open, accountable, and honest with residents about how we operate, being a model of transparency and facilitating transparency for all city operations.
- Equality: IT will help ensure services are delivered consistently and equitably and will treat support needs in a fair and equitable manner.
- Efficiency: IT will enable responsible fiscal stewardship and a stable budgetary future for our city through efficient use of available resources.
- Service: IT will provide the highest quality of customer service delivered with a focus on the needs of others and through collaboration and teamwork.
Strategic Technology Plan
This Executive Summary provides an overview of the City of Milwaukee Strategic Technology Plan for 2024–2028.. The City has developed this plan to describe how it intends to leverage technology for serving the public and achieving the City’s business vision and objectives.
Policy and Administration
The Policy and Administration section provides policy planning and research, develops and monitors information standards, and coordinates citywide initiatives among City departments. The section also supports administrative operations of ITMD.
Applications and Development
The Applications and Development section develops and supports applications relating to the City's website, mapping, geographic information display, and the operation of certain critical citywide and departmental systems. The section also manages the City's business applications, web applications, Map Milwaukee, and website content.
Enterprise Systems
The Enterprise Systems section manages and maintains the City’s Human Resources Management System (HRMS) and Financial Management Information Systems (FMIS). HRMS includes payroll, benefits administration and employee self-service. FMIS includes all financial functions including accounts payable and receivable, procurement and inventory.
Unified Call Center (UCC)
UCC's mission is to provide the public with quick access to all City of Milwaukee services and information through multiple channels. UCC strives for the highest possible level of customer service. UCC helps agencies improve service delivery by allowing them to focus on their core missions and manage field-level work more efficiently.
Information Services
The Information Services section supports and maintains the City's servers, workstations, laptops, printers, and other computing devices for most City departments. The section also manages email, provides hardware support for the City's internet site and web-based applications, implements anti-virus and malware protection, system backups, and offsite disaster-recovery, and operates centralized systems that maintain and provide data that support critical departmental activities.
Network and Telecommunications
The Network and Telecommunications section designs and supports the City local and wide area networks and the municipal telephone system. Network design includes all hardware and cabling to connect facilities throughout the City. Telephone systems include desk phones, cell phones, smartphones, and voicemail.
