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MKE Mobile Action Guide

MKE Mobile Action for Android  MKE Mobile Action for iPhone

The MKE Mobile Action App is currently unavailable on the Apple App Store. We are working to restore it to the Apple App Store as quickly as possible. In the meantime, iOS device users can use Click4Action at milwaukee.gov/click4action in a mobile browser. A guide to using Click4Action is available in English and Spanish.

What is the MKE Mobile Action App?

MKE Mobile Action is a mobile device application provided to the public free of charge via the Google Play Store and the Apple App Store.

It is used to enter requests for service or information, so that requests are logged and routed, accountably and quickly, to the City divisions which will provide the requested services or information.

The app automatically downloads in the language to which the user’s phone is set.

Users can quickly and intuitively identify the location of problems and add photos to requests.

The Information and Technology Management Division (ITMD) of the Department of Administration (DOA) of the City of Milwaukee, of which the Unified Call Center (UCC) is a section, manages MKE Mobile Action. 

UCC staff do not close out submitted requests or mark requests as complete – this function is performed by the staff at the City divisions who receive these requests and complete the requested work, such as the Street Maintenance and Electrical Services divisions the Department of Public Works (DPW), for example.

The Home Screen

The home screen of MKE Mobile Action contains links to frequent-use request types and information. 

The home screen is updated frequently. Place a fingertip on the homescreen and pull down to refresh it, or close the app and restart it, to refresh it.

The Menu

Android users will see a menu icon in the upper left corner of the screen.

Tapping this icon expands the menu from the left side of the screen.

From this menu, you can:

  • Get back to the Home Screen.
  • View a list or see a map of certain nearby requests which are set to be viewable publicly and which have been submitted via the MKE Mobile Action app, via Click4Action, or by callers to the City’s Unified Call Center (UCC) at 414-286-CITY (2489).
  • If you allow the app to access your device’s location data, the “Nearby Requests” link becomes active, and you can tap it to view requests submitted for issues near your location. You may find that an issue you wished to report has already been reported by another conscientious user.
  • Submit a new request. The center button with the plus symbol initiates a new service request, just as the “Request Service” button does at the top of the home screen. If you scroll through the home screen choices but do not find a request type that matches your needs, you can simply tap this button to begin a service request.
  • View alerts about requests you have submitted or followed.
  • Access your profile, if you create it and sign into the app.

iOS device users will find menu buttons in the footer of the MKE Mobile App. These buttons let you:

  • Get back to the Home Screen.
  • View a list or see a map of certain nearby requests which are set to be viewable publicly and which have been submitted via the MKE Mobile Action app, via Click4Action, or by callers to the City’s Unified Call Center (UCC) at 414-286-CITY (2489).
  • If you allow the app to access your device’s location data, the “Nearby” button becomes active, and you can tap it to view requests submitted for issues near your location. You may find that an issue you wished to report has already been reported by another conscientious user.
  • Submit a new request. The center button with the plus symbol initiates a new service request, just as the “Request Service” button does at the top of the home screen. If you scroll through the home screen choices but do not find a request type that matches your needs, you can simply tap this button to begin a service request.
  • View alerts about requests you have submitted or followed.
  •  Access your profile, if you create it and sign into the app.

Select a Request Type

At the top of the Home Screen is the +REQUEST SERVICE button, which takes you to a list of categories of requests you can enter.

Scroll down to see all of the categories to select the category of request that suits your needs.

Tap a category to view the subcategories and requests in that category. 

Then select the request type that best suits your needs.

You can also search for request types by using the search function.

To search for a request type by searching for a keyword:

  • On Android, tap the magnifying glass icon in the upper right corner of the Select an Issue screen.
  • On iOS, pull down at the top to reveal the search box.

Type keywords into the search box to find request types that correspond to that search term.

For example, if you want to report tall weeds and grass, start typing “tall,” view the request types that mention that word in their name or description, and pick the one you need.

Identify the Location of an Issue

After you select a request type, you’ll see a map.

If your device has Location Services turned on (recommended), your location will be shown on the map.

You can drag the map pin to the location of the problem...

OR type the address of the problem in the address bar at the top of the screen (preferred).

Address Abbreviations in the City of Milwaukee

Many types of roadways are abbreviated in unusual and non-intuitive ways in the City of Milwaukee's property database.

This can make it difficult to look up addresses correctly, because these roadway types have different abbreviations in common use with which people will be more familiar.

  • Avenue = AV (not AVE or AVE.)
  • Boulevard = BL
  • Broadway - Broadway is not an avenue, street, drive, boulevard, lane or way. It has no street type following it. It's just "Broadway."
  • Circle = CR
  • Court = CT (not CR)
  • Drive = DR
  • Lane = LA (not LN)
  • Road = RD
  • Street = ST
  • Way = WA (not WY)

If you choose to type in the address of the problem, do not enter any punctuation marks (like periods or commas), and be sure to use the abbreviation for the roadway type as listed above.

To make the map re-center on your location, tap the location-finder button, with an icon of a directional arrow pointing up toward the right, in the lower right corner.

To confirm the location and continue entering the request...

  • On Android, tap the checkmark at top right.
  • On iOS, tap “Next” at top right.

Add a Photo

Tap “Add Photo” to take a photo or add photos from your phone if you want to. 

Photos are not required, but sometimes they can help City staff solve problems.

Type a Short Description

Type in a short description. 

Descriptions that are too long (longer than 600 characters) won’t go through.

Keep it brief – but include important info to help City staff resolve the issue.

Include Your Contact Information If Desired or Required

Certain request types require that you include your name and phone number so that City staff can contact you to confirm details or get more information. 

Other request types can be entered without contact info.

Mark Your Request Private or Public If Permitted

Certain request types are automatically set to be private, so only you and certified City staff can see them. 

For others, you can switch the Submit Publicly? toggle between having the request be visible by other residents, or the request can be made private, so that only you and City staff can view the request. 

Submit Your Request

When your request details are complete, tap “SUBMIT REQUEST” at the bottom to submit your request to the City. 

The City will complete your request as soon as we can!

Create an Account If You Want To

For submitting many request types, it is not necessary to create an account. Just tap “Skip” just below the “Sign Up” button to skip signing up.

Creating an account makes it easy for you to see all of the requests you have submitted.

It also saves you time in entering contact information for some requests.

When you first use MKE Mobile Action, you can:

  • Create an account using your email address, or...
  • Use FaceBook to log in, or...
  • You can tap “Skip” and not create an account.
  • On iPhones or iPads, you have the additional option to sign in using your Apple account.

If You Have Already Created an MKE Mobile Action App Account or Click4Action Account

If you have already created an account, you can just tap “Already have an account?” to sign into MKE Mobile Action and link your current request to your account.

Confirmation of Request Submittal

If you create an account and link the request to the account, you’ll get a confirmation email message with the issue number for tracking purposes.

If you submit anonymously and privately, you don’t get a tracking number, but you can still get updates on the status of your request by:

  • Calling the Unified Call Center (UCC) at 414-286-2489 or
  • Requesting the status by email at [email protected]

If Further Help Is Needed

If any material contained within this guide is unclear or inspires further questions, please do not hesitate to contact the UCC for assistance:

Please also feel free to contact the UCC if you need assistance with searching for existing service requests or contacts, if you need help with determining a correct address, if you need help entering a request, or if you need any kind of help in any way in using the MKE Mobile Action app. 

Agents of the UCC are available to help you at any time between 7:00 a.m. and 1:00 a.m. on weekdays.