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Caring for your family while you are at work can often be a challenge. Whether it's day care, after-school care, caring for a child who is home ill, the responsibility for aging parents or care for your pet, sometimes you need additional support. The City of Milwaukee knows that life can be unpredictable, so to help alleviate life’s unexpected challenges, we have added a new benefit to better support work-life balance for our employees.

The City of Milwaukee is launching Care@Work which is available at no cost to all benefits-eligible employees. Care@Work is a free membership through care.com to provide support finding family care services that can help caregivers for your whole family, including your child, parents/grandparents, pet and/or home.

Care.com Membership

Care.com is the world’s largest network for finding and managing care. With unlimited access to a Care.com Membership, employees can find regular, part-time, or ongoing care including:

  • Nannies and babysitters
  • Senior caregivers
  • Special needs caregivers
  • Housekeepers
  • Personal assistants
  • Transportation assistance
  • Pet sitters and groomers
  • Childcare centers
  • Errand runners
  • Tutors

Members of Care.com can also access resources in the Care.com Community, including articles, pay rate calculators, and step-by-step guides for child care, adult care, pet care, and more.

Care.com Membership User Experience

Care.com is accessible 24/7/365 via desktop, mobile web or through the Care.com App (available on the App Store and Google Play). With a Care.com Premium Membership, employees can:

Post a job with a description of the care they are hiring for including daily responsibilities, date, time, location and an overview of the loved one that needs care. Caregivers from their area can apply to the job and securely message families to coordinate interviews, background checks, and more. Watch this video to see how to post a job on Care.com.

Search and filter through caregivers in their zip code radius that meet their requirements. Employees can filter by hourly rate, availability, experience, last activity on the platform, education and certifications, keywords and more. Employees can also read ratings and reviews from other families who have hired that caregiver. Watch this video to see how to search for a caregiver on Care.com.

Care.com Membership Safety & Vetting

As the industry leader in online caregiving, we have implemented safety best practices and provide tools to help families to hire safely. At no cost to members, we run an annual background check on caregivers called CareCheck. Once they sign up on our platform and the CareCheck is complete, caregivers can apply to jobs and communicate with families.

A Caregiver will have the CareCheck symbol on their profile once the check is complete. CareChecks include:

  • Social Security Number trace
  • National Sex Offender Public Website check
  • Multi-jurisdictional criminal database
  • Federal and county criminal records based on 7 years of address history

Member and Caregiver safety and well-being is of utmost importance to us. That’s why Care.com offer tools and resources to help users evaluate risk and stay savvy about safety. Watch this video to learn more about the Care.com Safety Center, where users can find: Explore the Care.com Safety Center

  • Safety guides to help make safer decisions throughout their caregiver search
  • A Guide to Background Checks
  • Options to request and run a background check options
  • Safety resources to stay information and help their loved ones safe
  • Safety FAQs

To activate your free Care@Work membership

  • You must enter your Employee ID to validate your employment and eligibility
  • Call 855-781-1303 if you’re not able to access the website and enroll online

How to enroll in your family care benefits


LifeMart is a free, discount program included in your Care@Work membership.  To access LifeMart, log onto your Care.com account and scroll to the bottom of the page where you'll find discounts available through LifeMart.

LifeMart product and service discounts include:

  • Childcare centers
  • Senior care products and services
  • Groceries and restaurants
  • Pet care
  • Gym, fitness and wellness
  • Computers and phones
  • Legal and financial services
  • Home goods
  • Travel, hotels and rental cars
  • Tickets and entertainment
  • Car buying and auto services
  • Apparel and more

See this flyer for additional details.

Frequently Asked Questions

Who is eligible for Care@Work?

All benefits eligible City of Milwaukee employees can access the Care@Work free membership.

What services are offered through Care@Work?

  • A Care.com Premium Digital Membership provides a self-service application to search for care needs and access the largest database of caregiver providers for your family care needs including care for an elderly adult, child, pet, home or tutoring and more!

How do I sign up for the Care@Work benefit?

  • To activate your free membership, visit cityofmilwaukee.care.com
  • Agree the terms listed and select “Let’s Get Started”
  • You must enter your Employee ID to validate your employment and eligibility
  • Call 855-781-1303 if you’re not able to access the website and enroll online

Is there a cost to use the Care@Work benefit?

There is no cost to find care providers on the self-service cityofmilwaukee.care.com site. Once you decide to hire a caregiver, the cost of care should be discussed with your caregiver and would be an out-of-pocket expense.

Is there a limit to the number of times I can use the Care@Work benefit?

There is no limit to the number of times you can use the self-service website.

What will occur if I have a current Care.com account outside of the City of Milwaukee?

  • Visit cityofmilwaukee.care.com
  • Click “Let’s get started”
  • When asked if you are new to Care.com? Click “No”
  • The prompts will ask you to enter in your credentials for your current account and for your City of Milwaukee Employee ID to validate as an eligible employee
  • Need help? Dial our member care team at 855-781-1303 or email [email protected]

How do I learn more about the Care@Work benefit?

You can learn more about the Care benefit by visiting the customized website at cityofmilwaukee.care.com or exploring some of the information and videos featured on this webpage.

Who do I contact if I have questions about Care@Work?

If you have questions about this benefit, please contact Care.com at 855.781.1303 or [email protected].

Contact Us

ACTIVE Employees

Employee Benefits Division
Department of Employee Relations
200 E. Wells Street, Room 706
Milwaukee, WI 53202-3515

Contact Us

RETIRED Employees

Employes' Retirement System (ERS)
789 N. Water Street, Suite 300
Milwaukee, WI 53202-3584

CLICK FOR ACTION (request City services)
(414) 286-CITY (2489)

TDD: (414) 286-2960

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