Ask Mil!
Say Hello to Mil, Milwaukee’s Virtual Assistant!
Rooted in the legacy of Milwaukee’s iconic Cream City brick, Mil is a mascot character for the city’s new multi-channeled virtual solution designed to help you quickly navigate information on city services, permits, payments, department info, public meetings, and more.
Give Mil a try today and experience a faster, easier way to connect with City Hall.
-
Always Accessible: Available 24/7 in multiple languages* as an information assistant on the City’s website or as a voice assistant when calling 286-CITY.
-
Simple to Use: Type or ask Mil a question to access helpful info about City government.
-
Here to Help: From quick city facts to guidance on city service questions, Mil has you covered.
This is a non-emergency service. If this is an emergency, please call 911. To make a non-emergency service request, please call 414-286-CITY (2489).
Our Cream City Brick Mascot
Milwaukee is known as the “Cream City” for its distinctive light-colored bricks, which are a lasting symbol of the city’s architecture, history, and identity.
Mil connects Milwaukee’s past with a modern tool designed to make City information easier to find and use.
Like the bricks that helped build Milwaukee, Mil represents a reliable foundation for more accessible, responsive public service.
FAQs - Frequently Asked Questions
Who is Mil?
Mil is an AI-powered virtual assistant designed to provide responsive information 24/7 about city services and resources in Milwaukee. Mil also speaks 75 different languages!
What are the benefits of using Mil?
Benefits include shorter wait times, expanded service coverage outside traditional call center hours, multilingual assistance across more than 100 languages, and better service insights to improve responsiveness, prioritization, and operational efficiency.
How do I reach Mil?
Click the "Ask Mil" icon in the bottom-right corner of city.milwaukee.gov webpages.
What kind of questions can Mil answer?
Mil uses information on city.milwaukee.gov websites to answer questions about general city services, meetings, events, recycling and garbage collection, parking, permits, and more.
What if Mil does not know the answer to my question?
Mil is always learning and improving based on what people ask and the feedback we get from residents. We strongly encourage residents to share their feedback to ensure that Mil is a reliable and growing resource.
Disclaimer: Mil generates content using an artificial intelligence language model and is intended for informational use only. Please note that the information provided may contain errors, omissions, inaccuracies, and outdated information. The content should not be considered as professional or personalized advice, and the City of Milwaukee does not assume any responsibility or liability for the generated content.