Ask Mil!
Say Hello to Mil, Milwaukee’s Virtual Assistant!
Rooted in the legacy of Milwaukee’s iconic Cream City brick, Mil (short for Milwaukee Information Locator) is a mascot for the city’s new multi-channel virtual solution designed to help you quickly navigate information on city services, permits, payments, department info, public meetings, and more.
Give Mil a try today and experience a faster, easier way to connect with City Hall.
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Always Accessible: Available 24/7 in multiple languages* as an information assistant on the City’s website or as a voice assistant when calling 414-286-CITY.
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Simple to Use: Type or ask Mil a question to access helpful info about City government.
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Here to Help: From City government info and facts, to guidance on city service questions, Mil has you covered.
This is a non-emergency service. If this is an emergency, please call 911. To make a non-emergency service request, please call 414-286-CITY (2489).
Our Cream City Brick Mascot
Milwaukee is known as the “Cream City” for its distinctive light-colored bricks, which are a lasting symbol of the city’s architecture, history, and identity.
Mil connects Milwaukee’s past with modern tools designed to make City information easier to find and use.
Like the bricks that helped build Milwaukee, Mil represents a reliable foundation for more accessible, responsive public service.
FAQs - Frequently Asked Questions
Who is Mil?
Mil is an AI-powered virtual assistant designed to provide responsive information 24/7 about city services and resources in Milwaukee. Mil also speaks over 75 different languages!
How do I reach Mil?
Click on the ‘Ask Mil’ icon in the bottom right corner of city.milwaukee.gov webpages and pose your question, or chat with the voice-assisted version of Mil by calling 414-286-CITY or 414-286-2489.
What are the benefits of using Mil?
For City website usage, the benefits include improved navigation of the City’s website and quick answers to your City government-related questions.
For 286-CITY calls, the benefits include shorter wait times, expanded service coverage outside traditional call center hours, multilingual assistance in over 75 languages, and better service insights to improve responsiveness, prioritization, and operational efficiency.
What kind of questions can Mil answer?
Mil uses information from various City webpages found at city.milwaukee.gov, mpl.org, and other related City websites to answer questions about general city services, meetings, events, recycling and garbage collection, parking, permits, and more.
What if Mil does not know the answer to my question?
Mil is always learning and improving based on what people ask and the feedback we get from residents. We strongly encourage residents to share their feedback to ensure that Mil is a reliable and growing resource.
Mil is not a general information system and is not intended to answer basic questions outside of the scope of Milwaukee city government. Mil will transfer a call to a live agent in the call center queue if unable to answer a specific resident’s City question.
What if I don’t want to interact with virtual voice agent Mil when calling 286-CITY?
Simply say “live agent” or “speak to a person” and your call will immediately be forwarded to a live agent in the call center queue.
Disclaimer: Mil generates content using an artificial intelligence language model and is intended for informational use only. Please note that the information provided may contain errors, omissions, inaccuracies, and outdated information. The content should not be considered as professional or personalized advice, and the City of Milwaukee does not assume any responsibility or liability for the generated content.