White or gray particles

The faucet screens are clogged with white or gray particles that float in water

The particles are most likely the result of a disintegrating dip tube in your water heater. Some water heaters have a dip tube made of polypropylene or polyvinyl chloride that can disintegrate over time. Call a licensed plumber. Periodically remove the aerators/screens from the end of your faucets and clean them.

The faucet screens are clogged with white or gray particles that sink in water

The particles are likely calcium carbonate. Your water heater may need routine maintenance. Consult the owner's manual. Periodically remove the screens from faucets and clean them. If the particles persist, call our Customer Service Center at (414) 286-2830 Monday - Friday 7:30 a.m. - 5:00 p.m. After business hours and on weekends, call our 24-hour Control Center at (414) 286-3710.