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What happens next?

Reports submitted through the Fraud Hotline are directly received by or routed to designated Hotline staff within the Internal Audit division of the Comptroller's Office. 

  1. The report is assigned a case number and logged in the case tracking system.

  2. Hotline staff review the report and take appropriate action:
    • Investigate and perform due diligence, and if necessary,
    • Refer to another city department or outside agency for further investigation and resolution.
  3. Cases remain open until resolved.
  4. If applicable, the complainant is notified of the status of the investigation. Please note that due to the sensitive nature of hotline reports, details of the investigation will not be disclosed.
  5. Internal Audit publishes an annual hotline activity report

For non-fraud and non-city related complaints, the Fraud Hotline staff will make every effort to assist the complainant in locating the appropriate city department or outside agency.  See Additional Resources.

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