About MWW Account Information Customer Service Business Services Use Water Wisely
The program is working: customers are finding and fixing leaks.
The Milwaukee Water Works helps customers find and repair water leaks to reduce water waste, control water costs, and conserve the water resource. Use Water Wisely is conducted in collaboration with the environmental group Clean Wisconsin. Use Water Wisely was honored with the 2011 Utility Special Achievement Award from the Wisconsin Water Association.
From billing data, water works employees identify customers with unusually high water use and counsel them on how to find and fix leaks. Customers receive a brochure and toilet leak-detecting dye tabs. Meter Services staff provides this information as they investigate high water use and replace meters. Of customers who returned the feedback card in 2012, 70% said they used the leak-detecting dye tabs and 30% said they found and fixed water leaks in their homes. Forty-eight percent of the leaks fixed were in toilets, 44% were at faucets, and 11% were at garden hoses. Only a small percentage of leaks were reported at shower heads and water heaters. Ninety-one percent of the customers said they found the Use Water Wisely information useful. Thank you for participating and finding and fixing leaks!
To receive a brochure and dye tabs, please call, write, or email the Customer Service Center Call (414) 286-2830 Monday-Friday, 7:30 a.m.-5 p.m. Write to MWW, 841 N. Broadway, Milwaukee WI 53202. Email MWW at email@example.com
Leaks can be loud or silent. Leaks can be constant, like a dripping faucet or shower head, or a noisy, running toilet. Leaks may only occur every now and then, only at certain times, or after a certain amount of use of the appliance. You may tighten a faucet footing but it loosens with time and use, and then leaks again. The dishwasher may leak all over the floor only every now and then. A toilet may only run on weekends or may “ghost flush” even though no one flushed it. Find and fix these leaks to save water and control water costs. A leaky toilet can waste up to 200 gallons of water a day and a dripping faucet can waste hundreds of gallons of water in one month.
Sewer charges are based on how much water you use.
The City of Milwaukee Local Sewerage Charge and the Milwaukee Metropolitan Sewerage District (MMSD) Sewer Treatment Usage Charge are based on the amount of water that passes through your water meter, whether you consumed the water or it dripped, leaked, and was wasted down the drain.
A toilet that runs all day and night will waste 200 gallons per day, at an additional cost of about $100.00 each billing quarter or over $400.00 each year.
Most leaks are easy to repair with parts from a hardware store. Or, call a plumber for help.
Do you have high water use that could indicate leaks?
The typical person in Milwaukee uses 10 Ccf of water per quarter. Multiply 10 by the number of people in your household to give you the number of Ccf of water used in one quarter (for example, 4 people x 10 = 40 Ccf). If you are using much more than 10 Ccf per person per quarter, you may have water leaks. Large fluctuations in use could indicate leaks. Expect increased water use during warm weather months if you water your lawn and garden, fill a pool, or wash your car frequently.
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