Customer Service

City of Milwaukee|Department of Public Works

Milwaukee Water Works home

Customer Service Center (414) 286-2830 watwebcs@milwaukee.gov

The Milwaukee Water Works manages the billing for services provided by the City of Milwaukee and the Milwaukee Metropolitan Sewerage District (MMSD) and mails and processes the Municipal Services Bill.

View your Municipal Services account at Account Information. Find answers to frequently asked questions. Learn about the Milwaukee Water Works.

How to Pay Your Bill Make a one-time payment online with MasterCard, Discover card or eCheck (electronic check) At www.milwaukee.gov/water, select Account Information. The credit card-only option accepts payments using only MasterCard or Discover card. The eCheck option allows payment directly from a checking or savings account. An email address is required so we may acknowledge the payment. The Public Service Commission of Wisconsin (PSC) requires the Milwaukee Water Works to pass the convenience fee for the online payment service provided by U.S. Bank to customers who use the online payment service. The convenience fee for use of MasterCard or Discover card is computed at a rate of 2.35% of the payment. The fee for use of the online eCheck service is a flat rate of $0.50 per transaction. Generally, the City of Milwaukee does not issue refunds for these payments. If you have a question regarding your payment, please call or email the Milwaukee Water Works Customer Service Center. Mail your payment Make your check payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268 Pay in person at the Milwaukee Water Works Customer Service Center Zeidler Municipal Building 841 N. Broadway, Room 406 Milwaukee, WI Monday-Friday 7:30 a.m. to 5:00 p.m. Pay in person at the City Treasurer's Office, City Hall, 200 E. Wells St. Monday-Friday 8:00 a.m. to 4:45 p.m. Pay by telephone Call the Milwaukee Water Works Customer Service Center and use the Interactive Voice Response system. Select language option English or Spanish. Select 2 to make a payment. Select 1 to make a credit card payment using MasterCard or Discover card. Select 2 to make an eCheck payment. You will be connected to a payment center representative. The PSC requires the Milwaukee Water Works to pass the convenience fee for the telephone payment service provided by U.S. Bank to customers who use the telephone payment service. The fee for a telephone payment using MasterCard or Discover card is computed at a rate of 3.95% of the payment. The fee for use of the eCheck telephone payment is a flat rate of $4.50 per transaction. Generally, the City of Milwaukee does not issue refunds for these payments. If you have a question regarding your payment, please call or email the Milwaukee Water Works Customer Service Center. Automatic pay plan Make payments using automatic withdrawal from your bank account. Partial payment of a bill is not available with this option. Register at www.directpaymentplan.com or request a form to mail from the Milwaukee Water Works Customer Service Center at (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account -- you will not have to write a check. You will continue to receive a paper copy of your Milwaukee Municipal Services Bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill. All future bills will be paid automatically, not through the website. To change your banking information or cancel the authorization, call the Milwaukee Water Works Customer Service Center. Application of partial payments, late payment charge, other service charges.
Customer Service Center
Hours of Operation:		Monday - Friday, 7:30 a.m. - 5:00 p.m.
Customer Service:		(414) 286-2830
24 Hour Emergency:		(414) 286-3710
TDD:		(414) 286-8801
General Inquiries
Phone:(414) 286-2830 Email:(non-emergency) watwebcs@milwaukee.gov FAX: (414) 286-5452		Mail: Milwaukee Water Works Zeidler Municipal Building Room 409 841 N. Broadway Milwaukee, WI 53202