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Customer Service                          View or Pay your Bill

The Milwaukee Water Works provides billing for nine municipal services provided by the City of Milwaukee and the Milwaukee Metropolitan Sewerage District (MMSD). For details, scroll down and choose  "Explanation of the Municipal Services Bill." The average quarterly single family residential Municipal Services Bill last year was $189.06. Water use and service charges average $56.74 per quarter, or $266.96 per year.

We recently rolled out a new bill format that is much clearer and easier to understand. Our business staff upgraded the design as part of our ongoing efforts to improve customer service. Features include:
•    A larger size, 8.5” by 14”, to include details of all charges, account activity, previous bill, amount paid since previous bill, balance forward, and meter readings.
•    A usage comparison table shows water use in the current, most recent, and the same billing period as the previous year. This also is shown in a graph for each month of the past year to help customers track their water use and notice unusually high use that may indicate leaks they could find and fix.
•    The back of the bill, in addition to payment options, explains how each charge is calculated, and how the City uses the monies from each charge to pay for municipal services.

The cost of Milwaukee water service is one cent per two gallons, including water use and service charges and the public fire protection charge which pays for hydrant maintenance. Find details about water use and service charges below by selecting "Explanation of the Municipal Services Bill."

A public water utility belongs to all of us, its ratepayers. Water rates, not taxes, pay the costs to run the water works. This includes purifying and pumping the water and keeping plants and pipes, the infrastructure, in reliable working condition. The water bill you pay is an investment in that infrastructure. As a non-profit, we do not pay a dividend to shareholders, but continuously reinvest in our utility. By doing this, we are planning for the future.

As part of this investment, a 3% rate increase took effect September 1. For the average single family Milwaukee customer that uses 15 Ccf of water per quarter, the water charge increased from $55.07 per quarter to $56.72 per quarter, an increase of $1.65 per quarter, or $6.60 per year.

This “simple rate case” approved by the Public Service Commission of Wisconsin (PSC) means the increase in rates apply equally across the customer base, including wholesale suburban municipalities. This type of increase is referred to as a cost of living increase.

Water: What You Pay For

With Permission from the Alliance for Water Efficiency

Customer Service Center

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202

Telephone (414) 286-2830

Customer Service Center Hours:
Monday - Friday - 7:30 a.m. - 5:00 p.m.

Customer Service


(414) 286-2830

(414) 286-5452

24-Hour Control Center (414) 286-3710
TDD (414) 286-8801
Email (non-emergency)
U.S. Mail Milwaukee Water Works
P.O. Box 3268
Milwaukee, WI 53201-3268

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