Customer Service 

Customer Service Center

Our Customer Service Center is located on the 4th floor of the Zeidler Municipal Building at 841 N. Broadway. We welcome walk-in visits for billing questions or payments.

Please note: Our Customer Service Window only accepts cash, checks, money orders, or cashiers checks. We cannot accept debit or credit cards for in-person payments.  

Billing questions: For information about how to pay your bill, click here. 

Meters: We are scheduling meter-related appointments, including usage investigations and meter exchanges. Please call us to request your appointment at (414) 286-2830. 

Payment Options

The Customer Service Window accepts the following forms of payment:

• Cash
• Checks
• Money orders
• Cashier’s checks

Note: Debit and credit cards are not accepted for in-person payments.
 

Billing Questions

For information on paying your bill, visit our Pay Your Bill page.

Meter Services

We schedule meter-related appointments, including:

• Usage investigations
• Meter exchanges

To request an appointment, please call (414) 286-2830.

Affordable Water Survey

We want to hear from you!

• Is your water affordable?
• Have you ever been surprised by your bill?
• What do you think of the solutions we offer to pay down past-due amounts?

This short 12-question survey takes less than 3 minutes to complete.

Take the Survey