About MWW Account Information Customer Service Business Services Use Water Wisely
The Milwaukee Water Works provides pure, safe and delicious drinking water. The city-owned utility treats Lake Michigan water with the powerful disinfectant ozone that kills micro-organisms and destroys contaminants. Milwaukee water is a great value. Five gallons cost one cent. Considering the average per-person use in Milwaukee is 46 gallons a day, the cost of water for one month is $2.76. Compare that to your monthly cable TV or mobile phone bill. Water charges pay for purifying the water and pumping it to your home, school, and business.
Learn about Milwaukee's water utility and water quality. Find your Account Information and pay your bill online. Find Frequently Asked Questions and contact Customer Service. Apply for permits, find water service to a location, specs and rate information at Business Services. Use Water Wisely to control your water costs. Learn about the Milwaukee water advantage for business.
The City of Milwaukee, including the Milwaukee Water Works Customer Service Center, will be closed Friday, May 24 for a furlough day and Monday, May 27 for the Memorial Day holiday. Drinking water treatment and distribution systems will remain operational as usual 24-hours-a-day (we never close) to provide safe, fresh drinking water. You can continue to make online payments of your Municipal Services Bill on this website at “Account Information” using MasterCard or eCheck. To listen to account information, please call the automated voice response system, (414) 286-2830. There will be no Customer Service Representatives to take your call Jan. 16, and it will not be possible to make walk-in payments. All water professionals necessary to provide 24-hour water service will be on duty. To report water emergencies, please call the Milwaukee Water Works 24-hour Control Center, (414) 286-3710.
The Consumer Confidence Report (en español) tells why Milwaukee’s drinking water is of the highest quality in the United States, according to U.S. Environmental Protection Agency (EPA) standards. The Milwaukee Water Works has a high level of confidence in the water treated and piped to your home, school, and business, and you can have the same confidence. Milwaukee is a national leader in monitoring the quality of both Lake Michigan source and treated drinking water. Learn more in our Water Quality section.
In its November 2012 report, “Keeping Great Lakes Water Safe: Priorities for Protecting against Emerging Chemical Pollutants,” the Alliance for the Great Lakes commended the Milwaukee Water Works for its water quality monitoring program. “The city takes its water supply seriously. … In addition to required water monitoring, Milwaukee Water Works staff collect water samples annually and analyze them for about 500 unregulated compounds in raw Lake Michigan water, finished water and in the distribution system. The Milwaukee Water Works was one of the first utilities in the U.S. to test for endocrine-disrupting compounds, beginning in 2004, and for pharmaceuticals and personal care products, beginning in 2005. The voluntary monitoring is conducted to collect baseline data, learn more about water quality, and to prepare to take further action on the issue. The data is available to the public on its website, along with information about MWW’s water treatment process and other educational materials. The effort put forth by MWW is commendable as it is leading the way among public water utilities. More frequent monitoring for priority chemicals could help to establish temporal trends — if any exist — in the occurrence of emerging contaminants.”
Twenty years ago on April 7, 1993, the City of Milwaukee issued a boil water advisory on the probability the illness-causing micro-organism Cryptosporidium had passed through the city’s drinking water treatment system and into the finished water. After seven days, the advisory was lifted, and Milwaukee officials vowed there would never again be a waterborne illness event. The City has kept its pledge to upgrade the Milwaukee Water Works (MWW) water treatment and delivery system and improve water quality monitoring. Read about the improvements to protect public health since then. Read an overview of Milwaukee's nationally recognized water quality program.
The Milwaukee Water Works is replacing residential water meters in Milwaukee, Greenfield, Hales Corners, and St. Francis during the next several years. Learn more about the program.
Milwaukee has an abundant water resource in Lake Michigan, which contributes to a high quality of life and a reliable supply of fresh drinking water. We use Lake Michigan water and return it to the lake. As a steward of the resource, the Milwaukee Water Works uses sustainable practices to reduce its energy, carbon and water footrprints while purifying and pumping the water. The utility focuses on supply-side conservation, water accountability, energy conservation, operational efficiency and consumer advocacy to prevent water waste. The Milwaukee Water Works has received several environmental stewardship awards for these activities.
Stop Wasting Water and Control Your Water Costs. Learn how to Use Water Wisely.
Help Protect Source Water -- Safely Dispose of Unused Medicine, Household Hazardous Waste, and Electronics A clean water source is one of the barriers to protect public health. The Milwaukee Water Works analyzes Lake Michigan water and treated drinking water for regulated and non-regulated contaminants, including pharmaceuticals. These compounds are present in the lake water but none have been found in treated drinking water. Properly dispose of unused medicines and waste chemicals to prevent Lake Michigan pollution. Visit the Milwaukee Metropolitan Sewerage District (MMSD) website for information about unused Medicine Collection.
Visit the MMSD website for information about Household Hazardous Waste Collection.
Wisconsin law bans many types of consumer electronics from landfills. City of Milwaukee residents can recycle electronics at no charge at the city’s Self-Help Centers. Electronics may contain hazardous materials including lead, cadmium, and mercury. Keeping electronics out of landfills reduces negative impacts to ground, air, and water resources and human health. Visit the Milwaukee Public Works website for more information.
Waste Less, Recycle More -- By charging for a second garbage cart, the City of Milwaukee encourages citizens to recycle more and generate less garbage. If you have more than one cart, the charge will appear on your Municipal Services Bill. For more information, or to request removal of extra garbage carts, call (414) 286-CITY (2489). There is no extra charge for more than one recycling cart. Me2 - Milwaukee Energy Efficiency -- Improve your home comfort and save money on energy bills.
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Water Rates The Public Service Commission of Wisconsin (PSC) designs and approves water usage and service rates for the Milwaukee Water Works, which serves Milwaukee and 15 communities. Find rate information at Customer Service. Milwaukee offers a Declining Block Rate which is an advantage for high water use customers such as manufacturers. Calculate DBR savings at GreatMilwaukeeWater.com. Compared to the rest of Wisconsin, Milwaukee has low water rates. The PSC compared water rates in April 2011 and found the statewide average residential bill (for water usage of 25 Ccf + service charge; not including Public Fire Protection Charge), is $80.90 per quarter. In Milwaukee, the average residential bill is $56.70 per quarter. Back to TOP Milwaukee's Freshwater Advantages for Water-related Business, Industry, and Research Learn more about these advantages at our business microsite, GreatMilwaukeeWater.com The Milwaukee Water Works is proud to be a founding member of the M7 (FaB) Food and Beverage Milwaukee Network, and a participant in M7 economic development activities. Join us at ChooseMilwaukee.com. The City of Milwaukee and the Milwaukee Water Works are members of the Milwaukee Water Council whose mission is to align the regional fresh water research community and water-related industries to establish the Milwaukee 7 Region as the World Water Hub for water research, economic development, and education. Water-intensive businesses thrive in Milwaukee as a result of our superb water and wastewater utilities, which consistently meet and perform better than EPA water quality and performance goals. Learn more about the advantages of Milwaukee water for your business. Back to TOP
The Public Service Commission of Wisconsin (PSC) designs and approves water usage and service rates for the Milwaukee Water Works, which serves Milwaukee and 15 communities. Find rate information at Customer Service.
Milwaukee offers a Declining Block Rate which is an advantage for high water use customers such as manufacturers. Calculate DBR savings at GreatMilwaukeeWater.com.
Compared to the rest of Wisconsin, Milwaukee has low water rates. The PSC compared water rates in April 2011 and found the statewide average residential bill (for water usage of 25 Ccf + service charge; not including Public Fire Protection Charge), is $80.90 per quarter. In Milwaukee, the average residential bill is $56.70 per quarter.
Learn more about these advantages at our business microsite, GreatMilwaukeeWater.com
The Milwaukee Water Works is proud to be a founding member of the M7 (FaB) Food and Beverage Milwaukee Network, and a participant in M7 economic development activities. Join us at ChooseMilwaukee.com. The City of Milwaukee and the Milwaukee Water Works are members of the Milwaukee Water Council whose mission is to align the regional fresh water research community and water-related industries to establish the Milwaukee 7 Region as the World Water Hub for water research, economic development, and education.
Water-intensive businesses thrive in Milwaukee as a result of our superb water and wastewater utilities, which consistently meet and perform better than EPA water quality and performance goals. Learn more about the advantages of Milwaukee water for your business.