Drinking Water Activity Book

Welcome to the Milwaukee Water Works
Milwaukee, Wisconsin

The Milwaukee Water Works provides pure, safe, and delicious drinking water. The city-owned utility treats Lake Michigan water with the powerful disinfectant ozone that kills micro-organisms and destroys contaminants. Milwaukee water is a great value. Five gallons cost one cent. Considering the average per-person use in Milwaukee is 46 gallons a day, the cost of water for one month is $2.76. Compare that to your monthly cable TV or mobile phone bill. Water charges pay for purifying the water and pumping it to your home, school, and business.

Learn about Milwaukee's water utility and water quality. Find your Account Information and pay your bill online. Find Frequently Asked Questions and contact Customer Service. Apply for permits, find water service to a location, specs and rate information at Business ServicesUse Water Wisely to control your water costs. Learn about the Milwaukee water advantage for business.

  • Customer Service Center, Monday-Friday, 7:30 a.m. - 5 p.m.
    (414) 286-2830. TDD (414) 286-8801
  • For 24-hour emergency service, please call the Milwaukee Water Works Control Center (414) 286-3710.
  • Non-emergency email: watwebcs@milwaukee.gov
  • Place one call for all City of Milwaukee services (414) 286-CITY (2489) 

Pure and Fresh Milwaukee Water

The Consumer Confidence Report (en español) tells why Milwaukee’s drinking water is of the highest quality in the United States, according to U.S. Environmental Protection Agency (EPA) standards. The Milwaukee Water Works has a high level of confidence in the water treated and piped to your home, school, and business, and you can have the same confidence. Milwaukee is a national leader in monitoring the quality of both Lake Michigan source and treated drinking water. Learn more in our Water Quality section.

"Milwaukee Leads the Way on Water Testing," reported the Wisconsin Center for Investigative Journalism on May 22, 2013. In its November 2012 report, “Keeping Great Lakes Water Safe: Priorities for Protecting against Emerging Chemical Pollutants,” the Alliance for the Great Lakes commended the Milwaukee Water Works for its water quality monitoring program: “The city takes its water supply seriously. ... The effort put forth by MWW is commendable as it is leading the way among public water utilities. More frequent monitoring for priority chemicals could help to establish temporal trends — if any exist — in the occurrence of emerging contaminants.”

In addition to extensive water quality monitoring, the Milwaukee Water Works continues to invest in its water treatment and delivery system. Read about the improvements to protect public health, and an overview of Milwaukee's nationally recognized water quality program.

Meter Replacement Program

The Milwaukee Water Works is replacing residential water meters in Milwaukee, Greenfield, Hales Corners, and St. Francis during the next several years. Learn more about the program.

Did the City of Milwaukee endorse this?

The Milwaukee Water Works does not endorse products or services, but at times, the City of Milwaukee will endorse a product or service and announce and promote that to citizens. Learn about water-related promotional materials.

Environmental Stewardship

Milwaukee has an abundant water resource in Lake Michigan, which contributes to a high quality of life and a reliable supply of fresh drinking water. We use Lake Michigan water and return it to the lake. As a steward of the resource, the Milwaukee Water Works uses sustainable practices to reduce its energy, carbon and water footrprints while purifying and pumping the water. The utility focuses on supply-side conservation, water accountability, energy conservation, operational efficiency and consumer advocacy to prevent water waste. The Milwaukee Water Works has received several environmental stewardship awards for these activities.

Stop Wasting Water and Control Your Water Costs. Learn how to Use Water Wisely.

Help Protect Source Water -- Safely Dispose of Unused Medicine, Household Hazardous Waste, and Electronics A clean water source is one of the barriers to protect public health. The Milwaukee Water Works analyzes Lake Michigan water and treated drinking water for regulated and non-regulated contaminants, including pharmaceuticals. These compounds are present in the lake water but none have been found in treated drinking water. Properly dispose of unused medicines and waste chemicals to prevent Lake Michigan pollution. Visit the Milwaukee Metropolitan Sewerage District (MMSD) website for information about unused Medicine Collection.

Visit the MMSD website for information about Household Hazardous Waste Collection

Wisconsin law bans many types of consumer electronics from landfills. City of Milwaukee residents can recycle electronics at no charge at the city’s Self-Help Centers. Electronics may contain hazardous materials including lead, cadmium, and mercury. Keeping electronics out of landfills reduces negative impacts to ground, air, and water resources and human health. Visit the Milwaukee Public Works website for more information.

Waste Less, Recycle More -- By charging for a second garbage cart, the City of Milwaukee encourages citizens to recycle more and generate less garbage. If you have more than one cart, the charge will appear on your Municipal Services Bill. For more information, or to request removal of extra garbage carts, call (414) 286-CITY (2489).  There is no extra charge for more than one recycling cart.

Me2 - Milwaukee Energy Efficiency -- Improve your home comfort and save money on energy bills.

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Water Rates

The Public Service Commission of Wisconsin (PSC) designs and approves water use and service charges for the Milwaukee Water Works, which serves Milwaukee and 15 communities. Find rate information at Customer Service.

Milwaukee offers a Declining Block Rate which is an advantage for high water use customers such as manufacturers. Calculate DBR savings at GreatMilwaukeeWater.com.

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