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Alert: Water Main Break on N. Oakland Ave

Milwaukee Water Works (MWW) sincerely apologizes for the inconvenience to residents, businesses and travelers as a result of a large water main break at the intersection of North Oakland Ave and East Kenwood Blvd on the east side of Milwaukee on Tuesday, September 19, 2017. 

Please click here for more information about this alert.

Lead in Drinking Water Awareness

In 2017, we are replacing only lead services lines (LSL) found to be leaking, are damaged during planned construction, or when the Milwaukee Water Works replaces the city-owned section on a planned or emergency basis. The utility immediately notifies the property owner and makes arrangements for replacement of the lead service line from the main to the meter. The city offers special assessment financing for properties required to replace their secton of leaking or damaged lead service line. There also is a cost-share to for properties with one-four dwelling units.

No action is required of property owners with a LSL that is not leaking or damaged. If you choose to replace your section of the lead service line, please obtain an estimate from a licensed plumber and notify MWW Customer Service, (414) 286-2830. The utility will then replace its section of the lead service line.

The City of Milwaukee Health Department currently recommends that families who live in homes with lead service lines or plumbing and have pregnant, breastfeeding women, and children under the age of six in the home, especially bottle-fed infants, use a drinking water filter certified to remove lead or drink bottled water from a known lead-free source.

Also this year, the Milwaukee Water Works is collaborating with the City of Milwaukee Health Department to begin replacing full lead service lines at the 385 licensed child care facilities in the city.

Search our records to see if a property has a lead service line, and find more information about lead and drinking water at Lead in Drinking Water Awareness.

Milwaukee is a National Leader in Water Quality
and in the Water Community

The Milwaukee Water Works is a national leader in providing high-quality drinking water, and is recognized in the national water community for its comprehensive water quality monitoring program and operations. The Water Works was organized on April 18, 1871 and began operations September 14, 1874. We are proud to serve as the longest continuously operating water utility in Wisconsin.

The Water Research Foundation (WRF) awarded its 2016 Outstanding Subscriber Award for Applied Research to the Milwaukee Water Works. The award honors member utilities that have successfully applied WRF research to make notable improvements to their water treatment, delivery and management processes. The award, presented in June, "celebrates the persistence and dedication of some of WRF's most influential partners." The Milwaukee Water Works also was featured as the WRF observes its 50th anniversary this year. Milwaukee continues to participate in WRF projects benefitting the drinking water community, as seen in a video here. Read the Milwaukee Water Works and Ozone story.

The Wisconsin Section of the American Water Works Association presented its 2016 Utility Special Achievement Award to the Milwaukee Water Works for working effectively with health and regulatory agencies to shape field and water quality monitoring activities and customer outreach to reduce lead at customers’ taps. Read about the Lead Service Line award.

The MWW water quality team was published nationally in January when the Journal of the American Water Works Association ran their research findings about lead and drinking water sampling, which were reviewed by the City of Milwaukee Health Department, Wisconsin Department of Health Services and Department of Natural Resources and EPA. Access is available to members of the AWWA: "Lead Water Service Lines: Extensive Sampling and Field Protocol Protects Public Health"

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Water Main Replacement Projects 

Water Main Replacement Projects

Our main replacement program replaces aging, critical infrastructure with new mains that provide reliable service and water pressure, and high quality water. There is no special assessment or added cost to taxpayers because the projects are paid for by the utility’s capital improvements budget, which is funded with revenues from water rates.

The North Point Tower  

North Point Tower

The Victorian Gothic tower houses an iron standpipe that absorbed pulsations from reciprocating steam engines in a pumping station on the Lake Michigan shore. The tower was used until 1963, when electric pumps replaced the steam engines. There once were over 500 standpipe towers across the United States but now the North Point Tower is one of only 12 remaining. Repair and restoration work on the North Point Tower will conclude this fall.

Diagram of Water Main and Service Line 

Lead Awareness and Drinking Water Safety

Informaciόn sobre el plomo y la seguridad del agua potable

Milwaukee’s drinking water does not contain lead. But lead can dissolve from lead plumbing. Find health information here and search our records to see if a property has a lead service line.

High-quality faucet water

Regional Provider of Safe Drinking Water

The Milwaukee Water Works consists of two intakes, two water treatment plants, multiple storage tanks, and 1,960 miles of water mains.

Lake Michigan sailboats

Environmental Stewardship

Milwaukee has an abundant water resource in Lake Michigan, which contributes to a high quality of life and a reliable supply of fresh drinking water.

Educational Resources

Thank you for your interest in learning about the Milwaukee Water Works! We invite you to explore our website for videos and lesson ideas.

Drinking Water Activity Book logo
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Customer Service Alerts

Did the City endorse this?

Service Line Warranty advertising

Various private companies advertise and sell water-related products. Recently, firms have sent mail to or called our customers offering optional water and/or sewer service line insurance. The City of Milwaukee is not endorsing any vendor, nor are you under any obligation to purchase these products. Learn more.

Be aware of scam artists posing as utility employees

Please be aware of scam artists who try to gain access to your home by posing as a utility employees or calling you by telephone. Our employees carry and will show you their photo identification card.

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Public Health Information

Lead Awareness and Drinking Water Safety

Informaciόn sobre el plomo y la seguridad del agua potable

Milwaukee’s drinking water does not contain lead. But lead can dissolve from lead plumbing. Find health information here and search our records to see if a property has a lead service line.

Public Health Notice

Strontium Levels in the Pryor Avenue Iron Well water exceed the USEPA Lifetime Health Advisory Level (HAL). You may wish to consider avoiding consumption of water from this source. Please read this notice for more information or call the Wisconsin Department of Health Services, (608) 266-1120, or the City of Milwaukee Health Department, (414) 286-3521.

Customer Service Center

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202

Telephone (414) 286-2830

Customer Service Center Hours:
Monday - Friday - 7:30 a.m. - 5:00 p.m.

Customer Service


(414) 286-2830

(414) 286-5452

24-Hour Control Center (414) 286-3710
TDD (414) 286-8801
Email (non-emergency)
U.S. Mail Milwaukee Water Works
P.O. Box 3268
Milwaukee, WI 53201-3268
Supt. Jennifer Gonda  


Jennifer Gonda

(414) 286-3492

Lead-Safe Milwaukee logo

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