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Read about the program to replace lead service lines

Programa de reemplazo de la línea de servicio de plomo

The Milwaukee Water Works is replacing lead service lines with copper from the water main to the curb stop to the meter when a lead service line is found to be leaking, damaged or failed. Funding is available for 2017 to replace only these leaking or failed lead service lines when they occur anywhere throughout the City of Milwaukee.

  • Read about special assessment financing over 10 years available to all properties with a leaking or damaged lead service line and the city cost-share for properties with 1-4 residential dwellings.
  • Find answers to frequently asked questions.
  • Here is the City Ordinance requiring the replacement of lead service lines with copper pipe
  • How to identify a lead service line
  • Search our records to see if a property has a lead service line, and find more information about lead and drinking water here.

Milwaukee is a National Leader in Water Quality
and in the Water Community

The Milwaukee Water Works is a national leader in providing high-quality drinking water, and is recognized in the national water community for its comprehensive water quality monitoring program and operations. The Water Works was organized on April 18, 1871 and began operations September 14, 1874. We are proud to serve as the longest continuously operating water utility in Wisconsin.

The Water Research Foundation (WRF) awarded its 2016 Outstanding Subscriber Award for Applied Research to the Milwaukee Water Works. The award honors member utilities that have successfully applied WRF research to make notable improvements to their water treatment, delivery and management processes. The award, presented in June, "celebrates the persistence and dedication of some of WRF's most influential partners." The Milwaukee Water Works also was featured as the WRF observes its 50th anniversary this year. Milwaukee continues to participate in WRF projects benefitting the drinking water community, as seen in a video here. Read the Milwaukee Water Works and Ozone story.

The Wisconsin Section of the American Water Works Association presented its 2016 Utility Special Achievement Award to the Milwaukee Water Works for its Lead Service Line Program.

Superintendent Carrie M. Lewis serves as chair of the U.S. Environmental Protection Agency’s National Drinking Water Advisory Council (NDWAC). Ms. Lewis previously served as a member of the council. The appointment was made by EPA Administrator Gina McCarthy. NDWAC supports EPA in performing its duties and responsibilities related to the national drinking water program. The council most recently advised the EPA in considering Long-Term Revisions to the Lead and Copper Rule, addressing sample site selection criteria, lead sampling protocols, public education for copper, measures to ensure optimal corrosion control treatment, and lead service line replacement.

Superintendent Lewis and the MWW water quality team were published nationally in January when the Journal of the American Water Works Association ran their research findings about lead and drinking water sampling, which were reviewed by the City of Milwaukee Health Department, Wisconsin Department of Health Services and Department of Natural Resources and EPA. Access is available to members of the AWWA: "Lead Water Service Lines: Extensive Sampling and Field Protocol Protects Public Health"

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Diagram of Water Main and Service Line 

Lead Awareness and Drinking Water Safety

Informaciόn sobre el plomo y la seguridad del agua potable

Milwaukee’s drinking water does not contain lead. But lead can dissolve from lead plumbing. Find health information here and search our records to see if a property has a lead service line.

Water Main Replacement Projects 

Water Main Replacement Projects

Our main replacement program replaces aging, critical infrastructure with new mains that provide reliable service and water pressure, and high quality water. There is no special assessment or added cost to taxpayers because the projects are paid for by the utility’s capital improvements budget, which is funded with revenues from water rates.

Winter in Milwaukee 

Winter in Milwaukee

Don't let your water pipes and meter freeze. Is it ice cold in your basement or crawl space?

Frozen pipes and a frozen water meter stop water from flowing and are expensive to repair or replace. Find suggestions for thawing frozen pipes, in English en español, and see step by step.

The North Point Tower  

North Point Tower

The Victorian Gothic Tower houses an iron standpipe that absorbed pulsations from reciprocating steam engines in a pumping station on the Lake Michigan shore. The tower was used until 1963, when electric pumps replaced the steam engines. The North Point Tower is one of only 12 such towers still standing, where once there were 500 across the U.S. Repair and restoration work on the North Point Tower will take place this spring and summer.

High-quality faucet water

Regional Provider of Safe Drinking Water

The Milwaukee Water Works consists of two intakes, two water treatment plants, multiple storage tanks, and 1,960 miles of water mains.

Lake Michigan sailboats

Environmental Stewardship

Milwaukee has an abundant water resource in Lake Michigan, which contributes to a high quality of life and a reliable supply of fresh drinking water.

Educational Resources

Thank you for your interest in learning about the Milwaukee Water Works! We invite you to explore our website for videos and lesson ideas.

Drinking Water Activity Book logo
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Customer Service Alerts

Did the City endorse this?

Service Line Warranty advertising

Various private companies advertise and sell water-related products. Recently, firms have sent mail to or called our customers offering optional water and/or sewer service line insurance. The City of Milwaukee is not endorsing any vendor, nor are you under any obligation to purchase these products. Learn more.

Be aware of scam artists posing as utility employees

Please be aware of scam artists who try to gain access to your home by posing as a utility employees or calling you by telephone. Our employees carry and will show you their photo identification card.

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Public Health Information

Lead Awareness and Drinking Water Safety

Informaciόn sobre el plomo y la seguridad del agua potable

Milwaukee’s drinking water does not contain lead. But lead can dissolve from lead plumbing. Find health information here and search our records to see if a property has a lead service line.

Public Health Notice

Strontium Levels in the Pryor Avenue Iron Well water exceed the USEPA Lifetime Health Advisory Level (HAL). You may wish to consider avoiding consumption of water from this source. Please read this notice for more information or call the Wisconsin Department of Health Services, (608) 266-1120, or the City of Milwaukee Health Department, (414) 286-3521.

Customer Service Center

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202

Telephone (414) 286-2830

Customer Service Center Hours:
Monday - Friday - 7:30 a.m. - 5:00 p.m.

Customer Service


(414) 286-2830

(414) 286-5452

24-Hour Control Center (414) 286-3710
TDD (414) 286-8801
Email (non-emergency)
U.S. Mail Milwaukee Water Works
P.O. Box 3268
Milwaukee, WI 53201-3268

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