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Customer Alert

We are upgrading and improving our online account access and payment system this weekend.

We plan an outage from Friday, June 22 at noon through Monday, June 25 at 7:30 a.m. CDST. This means you will not be able to make an online payment or view your account history during this time.

Please plan ahead to make any necessary payments before noon on Friday or you will not be able to do so until Monday morning.

Our Customer Service Representatives will be available to take your phone calls, email, walk-in payments as usual, however over-the-phone payments will not be available during this time.

We apologize in advance for any inconvenience this may cause.

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photo of kids in sprinkler 

Summer Cool Spots

Cool Spots, water parks and splash pads are offered as an alternative to opening fire hydrants, which is illegal.

Water Main Replacement Projects 

Water Main Replacement Projects

Our main replacement program replaces aging, critical infrastructure with new mains that provide reliable service and water pressure, and high quality water. There is no special assessment or added cost to taxpayers because the projects are paid for by the utility’s capital improvements budget, which is funded with revenues from water rates.

Diagram of Water Main and Service Line 

Lead and Water

Informaciόn sobre el plomo y la seguridad del agua potable

Milwaukee’s drinking water does not contain lead. But lead can dissolve from lead plumbing. Find information and search our records to see if a property has a lead service line.

The North Point Tower  

North Point Tower

The Victorian Gothic tower houses an iron standpipe that absorbed pulsations from reciprocating steam engines in a pumping station on the Lake Michigan shore. The tower was used until 1963, when electric pumps replaced the steam engines. There once were over 500 standpipe towers across the United States but now the North Point Tower is one of only 12 remaining. Repair and restoration work on the North Point Tower will conclude this fall.

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Customer Service Center

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202
Monday - Friday 7:30 a.m. - 5:00 p.m.


 (414) 286-2830

24-Hour Control Center  

 (414) 286-3710


 (414) 286-8801


 (414) 286-5452

Email (non-emergency)


News Media
Sandy Rusch Walton     

(414) 286-3261

U.S. Mail 

P.O. Box 3268
Milwaukee, WI

Supt. Jennifer Gonda  


Jennifer Gonda

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