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Diagram of Water Main and Service Line 

Lead Awareness and Drinking Water Safety

Informaciόn sobre el plomo y la seguridad del agua potable

Milwaukee’s drinking water does not contain lead. But lead can dissolve from lead plumbing. Find health information here and search our records to see if a property has a lead service line.

Water Main Replacement Projects 

Water Main Replacement Projects

Our main replacement program replaces aging, critical infrastructure with new mains that provide reliable service and water pressure, and high quality water. There is no special assessment or added cost to taxpayers because the projects are paid for by the utility’s capital improvements budget, which is funded with revenues from water rates.

Winter in Milwaukee 

Winter in Milwaukee

Don't let your water pipes and meter freeze. Is it ice cold in your basement or crawl space?

Frozen pipes and a frozen water meter stop water from flowing and are expensive to repair or replace. Find suggestions for thawing frozen pipes, in English en español, and see step by step.

The North Point Tower  

North Point Tower

The Victorian Gothic tower houses an iron standpipe that absorbed pulsations from reciprocating steam engines in a pumping station on the Lake Michigan shore. The tower was used until 1963, when electric pumps replaced the steam engines. There once were over 500 standpipe towers across the United States but now the North Point Tower is one of only 12 remaining. Repair and restoration work on the North Point Tower will conclude this fall.

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Customer Service Alerts

You are not required to purchase water or sewer line insurance

A company named Service Line Warranties of America is mailing letters to Milwaukee properties trying to sell "Service Line Insurance." You are not required to purchase this. The City of Milwaukee and the Milwaukee Water Works do not endorse this company. Read more at the link above.

Be aware of scam artists posing as utility employees

We had a report late last month of a man posing as a water utility employee who gained access to a home in the 200 block of South 92nd Street without showing identification. Police responded to a call from the home. Milwaukee Water Works and all other utility employees who meet with customers are first required to show their photo identification card. If someone does not show it to you, they are not one of our employees. Click Be Aware above for more information.

Customer Service Center

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202
Monday - Friday 7:30 a.m. - 5:00 p.m.

Telephone  (414) 286-2830
24-Hour Control Center    (414) 286-3710
TDD   (414) 286-8801
Fax   (414) 286-5452
Email (non-emergency)  
News Media - Sandy Rusch Walton
  (414) 286-3261
U.S. Mail   P.O. Box 3268
 Milwaukee, WI 53201-3268
Supt. Jennifer Gonda  


Jennifer Gonda

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