Milwaukee’s water source is Lake Michigan, the sixth largest freshwater lake on earth. Unlike communities that depend on finite sources of groundwater, Milwaukee has excess capacity in its water supply. Water treated and used is returned to the lake.
Milwaukee offers low cost water and high quality customer service.
The Milwaukee Water Works provides commercial and industrial customers with a reliable, renewable, and low cost supply of high-quality water not available everywhere in the United States. A declining block rate provides a further price advantage. This high-quality water service contributes to the competitive and profitable performance of water and water technology businesses which generate family-supporting jobs.
With a service area of 196 square miles, the Milwaukee Water Works’ community customers include Milwaukee, Brown Deer, Butler, Franklin, Greendale, Greenfield, Hales Corners, Menomonee Falls, Mequon, New Berlin, Shorewood, St. Francis, Thiensville, Wauwatosa, West Milwaukee, and the Milwaukee County Grounds.
MWW provides a conscientious partnership with business and industrial customers. The Water Quality Manager is available during business hours while the Milwaukee Water Works' 24-hour Control Center covers after-hours concerns and emergencies.
To ensure continuous water service, considerable, ongoing efforts have been undertaken to improve the physical, cyber, and procedural security of MWW water plants and other infrastructure. Periodic emergency response exercises ensure the integrity of the utility's disaster response plan.
The Milwaukee Water Works has adopted a strategy to operate as efficiently as possible and hold down operational costs.
The Milwaukee Water Works Capital Improvements Program provides for long term improvements to utility infrastructure to ensure a reliable supply of high quality drinking water. The capital budget is based on long-term planning to replace or upgrade existing infrastructure, and to install new infrastructure as needed.