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How to Pay Your Bill

Our offices remain closed to walk-in service as we remain diligent about using safe practices to protect our customers and our employees from COVID-19. But we are still on the job for you. 

Please use other methods of payment

You can call us at (414) 286-2830 if you cannot pay with check, online, or by phone. Also, until further notice, we have suspended the scheduling of meter-related appointments unless one is necessary to restore water service.

We do not disconnect water service if bills are not paid. The Public Service Commission has ordered all utilities to suspend late fees during the public health emergency.

Need to change your address? Please call us and we’ll help you. (414) 286-2830

Please wait while we gather your results.

Automatic pay plan

Have payment of bills automatically withdrawn from your bank account. Partial payment of a bill is not available with this option. Register online at directpaymentplan.com or request a form to mail from Customer Service at (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account; you will not have to write a check. You will continue to receive a paper copy of your bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill.  To change your banking information or cancel the authorization, call Customer Service at (414) 286-2830.

Mail your payment

Make check or money order payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268