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How to Pay Your Bill

Online Payment

The Public Service Commission of Wisconsin requires a convenience charge for payments by phone and online using credit cards and eCheck. Make a one-time payment online with Discover Card, MasterCard, VISA, or eCheck. The eCheck option allows payment directly from a checking or savings account. An email address is required so we may acknowledge the payment. At www.milwaukee.gov/water/Account Information, enter your account number. The convenience fee for service provided by U.S. Bank for use of a credit card for online payment is 2.5% of the payment. The fee for online eCheck service is $0.75 per transaction. Generally, the City of Milwaukee does not issue refunds for these payments.

Automatic pay plan

Have payment of bills automatically withdrawn from your bank account. Partial payment of a bill is not available with this option. Register online at directpaymentplan.com or request a form to mail from Customer Service at (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account; you will not have to write a check. You will continue to receive a paper copy of your bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill.  To change your banking information or cancel the authorization, call Customer Service at (414) 286-2830.

Pay By Phone

Call Customer Service at (414) 286-2830 to make your payment with eCheck, Discover Card, MasterCard and VISA. The convenience fee for eCheck service provided by U.S. Bank is $4.50. The fee for use of Discover Card, MasterCard or VISA is 4.1% of the payment.

Mail your payment

Make check or money order payable to "Milwaukee Water Works" and mail it to: P.O. Box 3268 Milwaukee, WI 53201-3268

Pay in person
 

  • Milwaukee Water Works Customer Service Center on the fourth floor of the Zeidler Municipal Building; 841 N. Broadway, Room 406, Milwaukee, WI, Monday-Friday 7:30 a.m. to 5:00 p.m. We cannot accept any credit card payments.
     
  • City Treasurer's Office, City Hall, 200 E. Wells St., Monday-Friday 8:15 a.m. to 4:30 p.m. The Treasurer's Office does not accept any credit card payments.

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Customer Service Center

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202
Open Monday - Friday 7:30 a.m. - 5:00 p.m.

Mailing address: P.O. Box 3268, Milwaukee, WI 53201-3268

Telephone

 (414) 286-2830

24-Hour Control Center  

 (414) 286-3710

TDD 

 (414) 286-8801

Fax 

 (414) 286-5452

Email (non-emergency)