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Water Taste or Odor 

Milwaukee Water Works uses ozone gas as a disinfectant to destroy illness-causing microorganisms and harmful compounds. Ozone breaks apart molecules that cause taste and odor. Normally, the water is pure, fresh, and delicious but sometimes water creates its own issues:

Milwaukee Water Works Safe, Abundant Drinking Water

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Customer Service Center

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202
Open Monday - Friday 7:30 a.m. - 5:00 p.m.

Mailing address: P.O. Box 3268, Milwaukee, WI 53201-3268


 (414) 286-2830

24-Hour Control Center  

 (414) 286-3710


 (414) 286-8801


 (414) 286-5452

Email (non-emergency)