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We frequently hear from customers who say men and women posing as water utility employees have asked to check on a water meter, have offered a rebate, or have said they need to check on something in the house. But Milwaukee Water Works service calls are arranged and scheduled in advance. There may be a cold-call without an appointment for a meter exchange, but then the utility employee would arrive in a City of Milwaukee marked vehicle and present identification before asking to enter a building or home.
Milwaukee Water Works employees always show an identification card with their photo when approaching a customer for business.
In another case, a man claiming to be a bill collector for the Milwaukee Water Works telephoned people and asked for payment and account information. The Milwaukee Water Works does not call customers regarding payments but contacts them by U.S. Postal Service mail. In some cases, the utility may phone a commercial customer for meter-related work.
Milwaukee Water Works employees on duty drive marked City of Milwaukee vehicles.
If a property owner calls the Milwaukee Water Works Customer Service Center and asks for an investigation into high water use or other water service-related issue, the Milwaukee Water Works may send an employee to a residence or business. The utility also may send an employee to investigate high water use or a possible meter issue, or to replace a meter, without a customer-initiated service request. This is usually limited to commercial customers.