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You are not required to purchase water or sewer line insurance

A company named Service Line Warranties of America is mailing letters to Milwaukee properties trying to sell "Water Service Line Insurance." You are not required to purchase this. What they call "voluntary coverage" is not free. Check with your property insurance company. The City of Milwaukee and the Milwaukee Water Works do not endorse these policies or this company. Read more at the link above.

Be aware of scam artists posing as utility employees

We received a report this week from a customer on the south side who said a man claiming to work for "the water utility" was at his door asking to be let into the house so he could check for flooding in the basement. The customer said the man had no identification when asked and he was not wearing a uniform, only khaki shorts and a T shirt. The man eventually left the property.

Meter Replacement Program

The Milwaukee Water Works is replacing residential water meters in Milwaukee, Greenfield, Hales Corners, St. Francis, and West Milwaukee during the next several years.

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Customer Service Center

Zeidler Municipal Building
841 N. Broadway, Room 406
Milwaukee, WI 53202
Open Monday - Friday 7:30 a.m. - 5:00 p.m.

Mailing address: P.O. Box 3268, Milwaukee, WI 53201-3268

Telephone

 (414) 286-2830

24-Hour Control Center  

 (414) 286-3710

TDD 

 (414) 286-8801

Fax 

 (414) 286-5452

Email (non-emergency)