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Self-Service General Instructions, (r. 03.2.18)

Employees use Self-Service to view, print or save pay stubs and W-2 forms; update their home/mailing address, phone number, emergency contact information, name changes, etc. Employees eligible for benefits will also use Self-Service to apply for tuition reimbursement and, each year during Open Enrollment, make changes to health/dental plans and the flexible spending account.


Click on “LOGIN TO SELF-SERVICE” link above to login. Self-service is available from any computer using your favorite internet browser 24/7 except for periodic maintenance that occurs usually the 2nd or 3rd weekend of the month from 6:00 p.m. Saturday to 6:00 p.m. Sunday.

Request Help for Self-Service Login Issues

If you are are unable to login to your Self-Service account, please try the "Forgot your Password?" feature at the login page. If that does not work, or you have not set it up, go to the Request IT Support (RITS) page (click on Read More). (see page 2 of the General Instructions on how to set-up the "Forgot your Password?" function after you login)

Tuition Benefit Guidelines and Instructions (r. 5.9.19)

IMPORTANT! New deadlines for submitting the application and supporting documents.


When you separate from City service for any reason you will continue to have access to self-service. IMPORTANT: Be sure your primary e-mail address is a private address and not your City e-mail account as it will be deactivated when you leave. You must change it before you are off payroll.  This is important in order for the "forgot your password?" function to work (see page 2 of the General Employee Self-Service Instructions for more information on how to set-up and use the "forgot your password?" function).

r. 1.09.17

Contact Us

City Hall, Room 706
200 E. Wells Street
Milwaukee, WI 53202-3515

General Information
(414) 286-3751
(414) 286-5555 (job hotline)
(414) 286-2960 (TDD)