How the City of Milwaukee Health Department Case Management Program Works
People who test positive for COVID-19 can still get help from the Health Department. Some people will get calls from a Case Manager (a nurse or other trained professional). This call is to talk through symptoms, isolation, contacts, exposure, and other issues you may have during your isolation.
A Case Manager will NEVER ask for your Social Security information, financial information, or credit card information. They will make sure they are talking to the right person.
If you do not receive a call from a case manager, you can also reach out to the COVID-19 hotline at 414-286-6800. Our hotline staff can answer your questions or transfer you to a nurse if needed.
Quarantine is no longer recommended after being exposed to COVID-19. If you are exposed to COVID-19, wear a well-fitting mask around others indoors for 10 days, watch for symptoms, and get tested 5 to 7 days after you were exposed.
Due to current capacity, the Milwaukee Health Department is no longer able to provide Work Exclusion or Return to Work letters for cases or contacts. Please see the CDC Quarantine and Isolation Guide.
Older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.