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OptumRx is the City’s pharmacy benefit manager (PBM) and manages and processes pharmacy claims. OptumRx also answers pharmacy benefit questions and helps educate members about programs offered through the plan. The OptumRx pharmacy network includes thousands of chain and independent pharmacies nationwide. Visit and locate the Pharmacy tool or call the customer service number on the back of the health plan ID card. The website is easy to use and offers a fast, safe and secure way to refill home delivery prescriptions, manage accounts, get drug information and pricing, and more. Registration is free and there aren't any extra fees to order home delivery prescriptions online.

All City members will have one card for health and prescription drugs.  The UHC information is at the top of the card, and the OptumRx information is on the bottom right side.

If employees have questions about prescription coverage call the number on the back of the card. 1-800-841-4901.

  • PHONE:  1-800-841-4901
  • WEBSITE: or
  • Prescription drugs have a 20% coinsurance with a $4 minimum and a $75 maximum per prescription.


page revised 11.16.18


Contact Us

ACTIVE Employees
Employee Benefits Division
Department of Employee Relations
200 E. Wells Street, Room 706
Milwaukee, WI 53202-3515

Contact Us

RETIRED Employees
Employes' Retirement System (ERS)
789 N. Water Street, Suite 300
Milwaukee, WI 53202-3584

CLICK FOR ACTION (request City services)
(414) 286-CITY (2489)

TDD: (414) 286-2960