About MWW Account Information Customer Service Business Services Use Water Wisely
Dispose of unused medicines
Dispose of household hazardous waste
Arrange for water service to house or other building
Repair of service lateral to house or building;report flowing water in the street or sidewalk or a flooded yard; resources for owners with severe leaks
Call several plumbers to get estimates for making the connection to the water main. Ask the plumber you choose to obtain necessary permits by contacting the City of Milwaukee by starting with the Development Center, (414) 286-2853. For additional information, click here.
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When a property is sold, the Milwaukee Water Works account transfers to the buyer along with the title to the property. Any amount due is settled as part of the closing by crediting the new owner in that transaction. The new owner will pay the full amount of the bill when it arrives.
After the sale is completed, the buyer should contact the Milwaukee Water Works Customer Service Center (414) 286-2830 to furnish necessary billing information such as name, mailing address, and the telephone number.
Make the change online using the Water Works Account Manager.
Leaks waste tremendous amounts of water. A toilet that "keeps running" or a dripping faucet can easily waste hundreds of gallons of water in only one month.
Sewer charges are based on the amount of water that passes through your water meter, whether you used the water or it leaked and was wasted. A toilet that runs all day and night will waste about 200 gallons a day. At that rate, it would cost you an additional $100.00 each quarter or over $400.00 a year.
Check for leaks throughout your home at least once every season of the year and control your water costs by fixing leaks. Check your Municipal Services Bill each quarter for water use and compare it to past bills. Find your water use history at www.milwaukee.gov/water, Account Information. Large fluctuations in use can indicate leaks. Expect increased water use during warm weather months if you water your lawn and garden, fill a pool, or frequently wash your car. Water use is measured in units called Ccf, which stands for 100 cubic feet. One Ccf of water equals 748 gallons of water. The typical person in Milwaukee uses 10 Ccf of water per quarter. Multiply 10 by the number of people in your household to give you the number of Ccf for water used in one quarter (for example, 4 people x 10 = 40 Ccf). If you are using considerably much more than 10 ccf per person per quarter, you may have water leaks.
Contact or visit the Customer Service Center, (414) 286-2830 or email email@example.com to receive a worksheet and toilet leak detection dye packet. Most leaks are easy to repair with parts from a hardware store. Or, call a professional plumber for help. Learn more about finding and fixing leaks by selecting Use Water Wisely at the top of this page.
For a quick leak check, use the Fix a Leak Family Fact Sheet.
Learn to Read a Water Meter to track water use.
Download the Use Water Wisely brochure (the pdf prints to 8-1/2"x14") or plain text. Use el agua racionalmente
Controle los costos.
Is it ice cold in your basement? Prevent water pipes and the water meter from freezing. Here's how: English or en español. The pipes and meter can freeze within hours if exposed to cold air. Frozen pipes and meters stop water from flowing and can be expensive to repair or replace. Property owners are responsible for protecting water pipes and the water meter from damage. Make sure warm air is circulating around the pipes and meter.
Evite el congelamiento de la tubería y el contador de agua
The Wisconsin Public Service Commission (PSC) requires public drinking water utilities to bill the property served. Unpaid water bills become a lien against the property served.
Account arrears incurred by an owner or property manager for rental residential dwelling units may be transferred to the home or office account of the owner or property manager.
If a tenant fails to pay a water bill, the property owner is responsible for paying the bill even if the lease specifies the tenant must pay the bill.
We strongly encourage property owners who rent their property to arrange to have the Municipal Services Bill mailed to them for the properties where the tenant pays the water bill, and then forward the bill to the tenant for payment. We also suggest monitoring balances of the accounts via the Milwaukee Water Works website or by calling the Customer Service Center, (414) 286-2830.
The Milwaukee Water Works is required to bill for all water use registered by the water meter, including water wasted by leaks. We suggest property owners make regular inspections of their rental properties to identify plumbing problems or leaks. Landlords should advise their tenants to contact them regarding any plumbing problems so repairs can be made. Plumbing leaks lead to costly water bills and wasted water.
If you see water flowing freely from the ground, soaking your yard, flowing up from the street, or water flowing at the edge of the street pavement even where there is no curb or sidewalk, there may be an underground water leak. This can often be a water leak on the service lateral between the building and the curb stop. Large leaks are costly, and as the water continues to flow it can become a health and safety issue.
Please report this to the Milwaukee Water Works Customer Service Center, Monday-Friday, 7:30 a.m. – 5:00 p.m. (414) 286-2830. Or, call the 24-hour Control Center (414) 286-3710; TDD (414) 286-2025.
A leak on the water service lateral pipe from the owner's side of the curbstop (the shutoff valve in the ground near the street) to the water meter, is owned by and is the responsibility of the property owner. It is urgent the property owner contact a licensed plumber, ask for estimates for locating the source of the leak, and make repairs.
The Milwaukee Water Works is responsible for the water mains in the public right of way and service up to the curbstop located at the property line.
If you cannot afford to pay a plumber to repair the water leak at your property, here are some resources to contact for possible assistance.
Call the Milwaukee Water Works 24-hour Control Center (414) 286-3710.
Make payments using automatic withdrawal from your bank account. Partial payment of a bill is not available with this option. To register, visit www.directpaymentplan.com or request a form to mail by phone from the Milwaukee Water Works Customer Service Center (414) 286-2830. The Milwaukee Water Works will automatically withdraw the amount due each billing from your account; you will not have to write a check. You will continue to receive a paper copy of your Milwaukee Municipal Services Bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill. To change your banking information or cancel the authorization, call the Milwaukee Water Works Customer Service Center (414) 286-2830.
Make a one-time payment online with MasterCard, Discover Card or eCheck (electronic check). At the top of this page, select Account Information. The credit card-only option accepts payments using only MasterCard or Discover Card. The eCheck option allows payment directly from a checking or savings account. An email address is required so we may acknowledge the payment.
The Public Service Commission of Wisconsin requires the utility to pass the convenience fee for the online payment service provided by U.S. Bank to customers who use the service. The fee for use of MasterCard or Discover Card is computed at a rate of 2.35% of the payment. The fee for online eCheck service is a flat rate of $0.50 per transaction. Generally, the City of Milwaukee does not issue refunds for these payments. If you have a question regarding your payment, please call the Milwaukee Water Works Customer Service Center (414) 286-2830 or email firstname.lastname@example.org
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Call the Milwaukee Water Works Customer Service Center (414) 286-2830 and use the Interactive Voice Response system. Select language option English or Spanish. Select 2 to make a payment. Select 1 to make a credit card payment using MasterCard or Discover Card. Select 2 to make an eCheck payment. You will be connected to a payment center representative.
The Public Service Commission of Wisconsin requires the Milwaukee Water Works to pass the convenience fee for the telephone payment service provided by U.S. Bank to customers who use the service. The fee for MasterCard or Discover Card is computed at a rate of 3.95% of the payment. The fee for eCheck telephone payment is a flat rate of $4.50 per transaction. Generally, the City of Milwaukee does not issue refunds for these payments. If you have a question regarding your payment, please call the Milwaukee Water Works Customer Service Center (414) 286-2830 or email email@example.com
Make check or money order payable to Milwaukee Water Works and mail it to P.O. Box 3268, Milwaukee, WI 53201-3268
Pay in person at the Milwaukee Water Works Customer Service Center, 841 N. Broadway, Room 406, Milwaukee, WI, Monday-Friday 7:30 a.m. to 5:00 p.m., or at the City Treasurer’s Office, City Hall, 200 E. Wells St., Monday-Friday 8:15 a.m. to 4:30 p.m.
The typical person in Milwaukee uses 10 Ccf of water per quarter. Multiply 10 by the number of people in your household to give you the number of Ccf for water used in one quarter (for example, 4 people x 10 = 40 Ccf). If you are using considerably much more than 10 ccf per person per quarter, you may have water leaks.
Save money by finding and fixing leaks. Sewer treatment and sewer maintenance charges are based on the amount of water that passed through the water meter whether it was used or wasted.
Fix leaky and running toilets and dripping faucets to lower your water costs. Learn about fixing leaky toilets and the cost of water leaks.
Read the Use Water Wisely brochure or plain text.
Use el agua racionalmente Controle los costos
Use our Fix a Leak Family Work Sheet to control your water costs.
Control water costs http://www.wateruseitwisely.com/
Home water conservation guide http://www.h2ouse.org
Calculate your water footprint www.h2oconserve.org
Click here to learn how a toilet works.
Click here for toilet repair, care, and other information.
Locate the water meter. It is usually in the basement. Turn the shutoff valve on either side of the meter to turn off the water. Be careful not to break the valve if it is stuck.
If you are unable to turn the valve and shut off the water, call the Milwaukee Water Works Customer Service Center, Monday-Friday, 7:30 a.m.- 5 p.m., (414) 286-2830, or the 24-hour Control Center, (414) 286-3710. We will arrange to shut off the water at the water main in the street.
Drinking water utilities use water meters to record how much water flows into your house or building each billing period, and charge the property owner for all water that passes through the meter and into the building. Water meters are located in the basement or first floor if there is no basement, along the wall nearest the street. Milwaukee's meters measure water in hundred cubic feet, or Ccf. One Ccf = 748 gallons.
The Milwaukee Water Works uses an Automated Meter Reading system (AMR) to read water meters. AMR uses a device that sends a radio signal with information about water use that is read by a receiver in a meter reading vehicle that passes by on the street. A receiver on board picks up the radio signal and transfers it to a central database for billing, troubleshooting and analyzing. Water bills are based on actual readings and not estimates.
If you suspect problems with your water meter, please call the Milwaukee Water Works Customer Service Center, Monday-Friday, 7:30 a.m. - 5 p.m., (414) 286-2830.
Prevent your meter and your water pipes from freezing. Learn more here: English or Spanish
You can use your water meter to help detect leaks and wasted water in your home. Learn to read your water meter.
The Milwaukee Water Works is replacing residential water meters in Milwaukee, Greenfield, Hales Corners, and St. Francis during the next several years. Learn more about the program.
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