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About the Unified Call Center (UCC)

Icon of a telephone.The Unified Call Center (UCC) is a part of the Information Technology and Management Division (ITMD). Established in 2012 by the Mayor and Common Council, the UCC's mission is to provide the public with quick access to all City of Milwaukee services and information through multiple channels. We also strive for the highest possible level of customer service. We help agencies improve service delivery by allowing them to focus on their core missions and manage field-level work more efficiently. We also provide analysis into ways to improve City government through accurate, consistent measurement of service delivery programs.

We work to make government services more accessible to non-English speakers. The UCC has multiple Spanish speakers on staff during day and night shifts, and we have translation services contracted for over 50 languages.

UCC works cooperatively across City agencies, using telephony technology to share resources with Parking Operations, the Department of Neighborhood Services, the City Hall Operator, and the Milwaukee Police Department non-emergency calls. We also provide services to the Election Commission during high-volume elections, and the Assessor and Treasurer’s Office during their peak call-traffic periods.

(414) 286-CITY (2489) receives and routes calls 24 hours a day, 7 days a week, 365 days a year.