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Complaints

A main goal of the Fire and Police Commission (FPC) is to ensure that members of the Milwaukee Fire and Police Departments carry out their duties in a professional and respectful manner.  The FPC is the civilian oversight agency of the Milwaukee Fire and Police Departments and has full authority to investigate and discipline department employees for rule violations. 

Your complaint will be assigned to one of the FPC’s two full-time investigators, who will contact you to confirm the information you submit and gather more detail if necessary.  The majority of complaint investigations we conduct are concluded within 2 months of receipt, but each case is unique; be aware that some allegations may take significantly less or more time to resolve. 

  • A brochure providing a general outline of the complaint process may be found here.
  • A fully detailed account of the complaint process may be viewed here
  • Some complaints may be recommended for a mediation process, which you can read about here.

Notes:

  • The FPC only has authority to investigate complaints against the City of Milwaukee Fire and Police Department personnel.
  • Complaints about parking citations are not within our investigative authority. 
  • The FPC does not have the authority to award any monetary damages.  
  • It is desirable that complaints be filed as soon as reasonable after an incident. 
    • As a general guide we request that complaints for minor misconduct (for example, discourtesy) be filed within 60 days of the incident and complaints for serious misconduct (for example, excessive force) be filed within 6 months of the incident.  These guidelines may be extended for a variety of “good cause” reasons and we encourage you to discuss your situation with the assigned investigator as necessary.
  • While identity verification via a notary public is not required to submit a complaint, it may be needed at a later point to continue the investigatory process. 
    • Notary services are offered for no charge in our office at City Hall and in many other neighborhood locations; the investigator handling your complaint will guide you through the process when it is necessary.

 

Filing a Complaint

If you wish to file a complaint with the FPC against a Fire or Police Department member we have multiple avenues available through which you may do so: 

You may submit a complaint using our online complaint submission form.  Please note that an email address is required for you to utilize this tool.

You may download citizen complaint forms in English, Spanish, and Hmong The forms are fillable pdfs, meaning that you may type in the information using your computer if you wish; otherwise you may print out the form and fill it out by hand. 

Completed and signed forms should be either emailed to fpc@milwaukee.gov or delivered by mail or by hand to:

Milwaukee Fire and Police Commission
City Hall Room 706A
200 E Wells Street
Milwaukee, WI 53202

Complaint forms are also available in person at our office in City Hall, and assistance may be sought from our many community partner organizations:

 

 

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Contact Us

City Hall
200 E. Wells Street
Room 706A
Milwaukee, WI 53202

Phone:
414-286-5000
(24-hour message line)

Fax:
414-286-5050

Email:
fpc@milwaukee.gov

Hours:
Monday - Friday
8:00 a.m. to 4:45 p.m.
(except holidays and furlough days)