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National Recovery Month is an observance that increases awareness and understanding of mental and substance use disorders.


The employee assistance program, or EAP, is a counseling service for employees and their family who may be experiencing personal or work place problems. Everyone has problems from time to time. Usually, we work them out. But sometimes problems persist, becoming serious enough to affect us both off and on the job. At such times, an EAP may be able to help.

It is your program to utilize when you and your family members need help. If you know a co-worker is having problems, remind them of the program. If you have questions or comments, feel free to call for a confidential consultation.

What Issues does the EAP handle?  The City’s EAP assists hundreds of people each year with a wide array of personal problems such as:

  • Alcohol and Drug Abuse
  • Child Rearing
  • Domestic Violence
  • Emotional Problems
  • Family Issues
  • Financial Difficulties
  • Gambling
  • Interpersonal relations
  • Legal Problems
  • Marital Problems
  • Mental Illness
  • Physical Symptoms
  • Relationship problems
  • Stress

Signs That Something is Wrong:

  • Angry Often
  •  Anxiety
  • Appetite changes
  • Avoiding friends/family
  • Crying Spells
  • Concentration problem
  • Difficulty controlling mood and emotions
  • Feeling down
  • Job performance issues
  • Increased alcohol use
  • Low self esteem
  • Marital discord
  • Sleep disturbance
  • Thoughts of suicide

Early Intervention:

One of the main objectives of the EAP is to provide a program that will encourage and accommodate early recognition and resolution of personal problems. We believe that the earlier a problem is addressed, the easier it will be to rectify the problem; and also lessen the disastrous effects on health, family and job.

Individual Referral:

One of the major advantages of having an EAP is individualized referral, meaning getting set up with providers uniquely qualified to help you with your problems. The EAP Coordinator continually spends time reviewing providers and seeking out new resources. The Coordinator hand picks a provider, a person, based on many variables such as: Clinical background, cultural sensitivity, insurance coverage, gender issues, geographical concerns, personality and heart. The right fit is essential for a successful outcome.


Sometimes individuals don’t need a referral to treatment, psychotherapy or any other outside resource. The EAP Coordinator is able to provide short term, brief; solution focused counseling as a stand alone service or in addition to formal treatment when appropriate.

Referral Resource:

The Employee Assistance Program is also able to refer individuals to other resources for further services in the community.

Guidance Coaching:

All too often life’s decisions and related stress can be troubling. The EAP Coordinator may serve as the first step in identifying all your options and help you create an action plan.


All records, discussions and referrals for persons seeking help from the program are held in strictest confidence. No release of this information may occur without full written approval of the person involved.

(414) 286-3145
 EAP Coordinator
8:00 am - 4:45 pm (Monday - Friday)

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  • After-hour emergencies are directed to the County Crisis Unit at (414) 257-7222.
  • United Health Care members: For immediate after-hours mental health/counseling referrals contact Care24Hotline: 1-888-887-4114; 24 hours a day, 7 days a week.
  • Child Abuse: Call (414) 220-7233 to report physical, sexual, emotional or neglect cases. Calls can be made anonymously.
  • Adults who are victims: Call adult protection (414) 289-6660 to report a vulnerable adult who is dependent on others for care or incompetent, who is at risk for neglect or abuse.