On April 1, 2013, a new regulation goes into effect as part of the Dodd-Frank Wall-Street Reform and Consumer Protection Act. The amendment requires all eflex Card users to be given the option of paying their eligible benefits with a Personal Identification Number (PIN) at the point-of-sale, in addition to the current signature process.
The use of a PIN is not required to use the eflex Card. The eflex Card can be used the same as before. Participants can simply swipe the card as a credit transaction and provide a signature. This new regulation requires card administrators to make the PIN option available to consumers.
If users are interested in setting up a PIN for the eflex Card, they need to:
1. Take a look at the back of their eflex Card. Does it read "This Card is issued by The Bancorp Bank" or "This card is issued by UMB bank"?
A. If issued by Bancorp Bank: Call 1-866-898-9795 and an automated system will walk them through the prompt to create a PIN.
B. If issued by UMB Bank: Call 1-888-999-0121 and an automated system will walk them through the prompt to create a PIN.
If you have any questions regarding this change, please feel free to contact us Toll Free at (877)-933-3539.