Department of Neighborhood Service Reference Guide
Quick Reference Guide--4/13/99 version
This is intended for information purposes only. It is not intended to substitute for the City or State codes
WHO DOES WHAT
GENERAL CODE REQUIREMENTS
ANIMALS & INSECTS
YARDS & VACANT LOTS
OTHER-GRAFFITI, RECORDING, SECURITY, ZONING
LICENSING & CERTIFICATES
CODE ENFORCEMENT PROCESSES
NOTICE AND ENFORCEMENT PROCESSE
Who Does What
COMMERCIAL BUILDINGS INSPECTION--286-3874 property maintenance and fire safety relating to commercial buildings
CONDEMNATION (X2557) severely fire damaged and dilapidated buildings
ENVIRONMENTAL HEALTH 286-2268 asbestos, commercial garbage & litter (excluding food establishments) exterior sanitation, public & private swimming pools, filling stations, massage establishments, self-service laundromats, dry cleaners, tire generators & waste tires, noise and light nuisances.
NUISANCE CONTROL--286-2268 garbage nuisances, animal problems, & nuisance vehicles.
RESIDENTIAL BUILDINGS INSPECTION--286-2268 property maintenance and fire safety relating to 1 & 2 family residences and apartment buildings; graffiti, and Certificate of Code Compliance Programs.
CONSTRUCTION (X2513) Problems with improper installations or major system problems in their specialty areas
OTHER--NON-DNS SERVICES HEALTH-RELATED ISSUE
Restaurants, taverns, or food stores
CONSUMER PROTECTION SECTION (X3674)
Indoor Air quality, Outdoor odors, Beach water quality & fish advisories, drinking water quality
ENVIRONMENTAL HEALTH TECHNOLOGY X5709
DPW ISSUES-ALL CALLS TO DPW INFORMATION CENTER X8282
SNOW Shoveling/plowing on private property or in the public way
CITY-OWNED VACANT LOTS (286-5763) clean-ups, mowing, and snow shoveling of side walks on City-owned lots.
General Code Requirements
Yards Litter Nuisance Control, Residential, Commercial, Vacant Lots They must be clean and free from mud, dust and erosion. Garbage problems on residential property- Vector Garbage problems on commercial properties or private vacant or dumping or improper storage of oil or other automotive fluids EH. Mud, dust and erosions-- CE Res or Comm. All problems on City-owned lots --Vacant Lots. Food store, taverns & restaurants go to Health-Consumer Protection
Nuisance vehicles on private property are handled by Vector/Nuisance (3535). Vehicles in the public way (streets & alleys) are handled by the Police Department.
Exterior Building Maintenance--Residential or Commercial Buildings
The exterior of the building must be maintained in a good state of repair. Vacant buildings are not illegal but they must be secure.
Interior Building Maintenance--Residential or Commercial Buildings
The interior must be in a good state of repair. The heating, plumbing, and electrical systems should work properly.
Responsibility for utility payments may rest with the tenants.
ANIMALS & INSECTS
BIRD FEEDING-Nuisance Control
Feeding birds on the ground is illegal. No more than 4 feeders may be located on any premises.
Any person wishing to make a complaint about someone feeding birds on the ground should call 286-2268. (Birds can
only be fed in a covered hopper, gravity type feeder on top of a rodent-proof pole which is at least 3.5 feet about ground
and 6 feet from nearest climbable object or in a feeder suspended from a tree which is protected by rodent guards. No
more than 4 feeders may be located on any premises.
BITES--Nuisance Control (excluding birds, reptiles, or small rodents) (s. 78-27) Any time an animal, residing in the City of Milwaukee, bites or scratches a human being resulting in the skin being broken, the bite/scratch should be reported to the Vector Environmental Health Section at 286-2268. The person reporting the bite/scratch should have the following information available: Address of animal Type of Animal Date of Bite Name and phone number of animal owner (if known) Name of victim Address, age and phone number of victim Location of wound (i.e. hand, leg, face, etc.) Circumstances surrounding the bite/scratch How Bite Occurred Where Bite Occurred Description of Animal
Once the inspector receives the bite report, a visit will be made to both the animal's and victim's homes. The animal will be quarantined in the home for 10-14 days starting the date of the bite. After this period of time, the inspector will release the animal from quarantine by making another visit to the animal's home. At each visit, the animal must be observed by the inspector. During a quarantine period, no animal shall be taken for walks, left unattended outdoors, or be allowed to leave its premises for any reason. All animals are quarantined in their home unless the owner requests that the animal be taken to the Humane Society for quarantine, the animal was loose at the time of bite and apprehended by either the Police, Humane Officers or Health Officers, or the animal's owner does not obey quarantine restrictions and this is brought to the Vector & Environmental Health Section's attention.
CRUELTY TO ANIMALS (starting in 1999) (s. 78-3 1)
A Nuisance Control Inspector will investigate. If the complaint is verified, a citation will be issued. Cruelty to animals
is classified not only as visible physical abuse but also leaving an animal outside for any extended period of time without
shelter or water.
DANGEROUS ANIMALS & PROHIBITED ANIMALS-Nuisance Control (ss. 78-23, 78-25)
An animal may be declared dangerous if it:
1. 'when unprovoked, bites or hurts a person, domestic pet or animal on public or private property
2. chases or approaches a person in a menacing fashion
3. has a known tendency or disposition to threaten the safety of humans or other domestic pets or animals
(An animal is not be deemed dangerous if it bites defending it's owner, protecting its young or another animal, defends itself against any person or animal which has tormented, assaulted or abused it, or is defending it's owner or caretaker's property against trespassers.)
When an animal has been declared dangerous a Dangerous Animal Order will be issued to the animal owner or caretaker. Within 7 days, the owner has two options: 1) to comply with Sections 78-23-1 through 7 and 10 of the Milwaukee Code of Ordinances, or 2) have the animal destroyed by the Wisconsin Humane Society or a licensed veterinarian as pursuant to Section 78-23-11 of the Milwaukee Code of Ordinances.
Sections 78-23-1 through 7 and 10 of the Milwaukee Code of Ordinances are as follows:
Whenever an owner or caretaker wishes to contest an order, he or she shall, within 72 hours after receipt of the order, deliver to the Nuisance & Environmental Health Section a written objection to the order. The Section Supervisor then convenes the dangerous animal hearing panel.
Prohibited Dangerous Animal
An animal that is determined to be a prohibited dangerous animal under s. 78-25 of the Milwaukee Code of Ordinances
is an animal that:
1. kills a domestic pet or animal without provocation while off the owner's property or
2. inflicts substantial bodily harm on a person without provocation on public or private property.
3. has been declared dangerous or ordered destroyed in another Wisconsin community
4. is owned or kept for the purpose of dog fighting.
When an animal has been declared a prohibited dangerous animal, a Prohibited Dangerous Animal Order will be issued on the animal owner. The animal must either be removed from the City of Milwaukee within 7 days of receipt of order or destroyed. The order may be appealed in writing within 72 hours of receipt of order to the Section.
DOGS, BARKING-Nuisance Control DISTURBING THE PEACE (barking, howling, crying, etc.) (s. 78-29) Occasional barking is not illegal. Complaints must be made in writing stating the animal's address, the complainant's name, address and phone number and a general description of the problem should be sent to Department of Neighborhood Services, Nuisance Control, 1673 S 9th St, 3rd Floor, Milwaukee, WI 53204.
All animal noise complaints must be made to the Nuisance & Environmental Health Section in writing. A letter stating the animal's address, the complainant's name, address and phone number and a general description of the problem should be sent to Animal Control, 841 N. Broadway, Room 1001, Milwaukee, WI 53202. After the Section verifies both addresses, a warning letter will be typed. The inspector will attempt to personally serve the letter on the animal owner along with literature and a copy of the applicable ordinance. If the inspector cannot make contact after a few tries, the letter will be mailed to the animal owner's home. The complainant will then be sent a follow-up letter informing he/she of what was sent to the animal owner along with a petition for commencement of prosecution. If the noise problem continues after the complainant receives the petition, the complainant must document dates and times that it is occurring and return it to the Section. He/she should also try to get at least one person from another household, who is bothered by the noise, to sign the petition. Once the Section receives the petition, the complainant will be notified and if they are willing to appear in the City Attorney's Office with the animal owner, a citation will be issued. A CITATION WILL NOT BE ISSUED UNLESS THE COMPLAINANT IS WILLING TO APPEAR IN THE CITY ATTORNEY'S OFFICE.
DOG & CAT AT LARGE & LITTERING- Nuisance Control (ss. 78-19, 78-21) It is illegal for dogs and cats to run at large and litter. If an animal is running loose right now, an animal control officer can be dispatched if available. If not available, the call will be referred to another inspector or the Wisconsin Humane Society. All complaints regarding dogs and cats running at large and littering should be phoned in to 286-2268. The exact address of the violating animal and the complainant's name, address and phone number will be needed. After the addresses have been verified by the clerk, a warning letter is typed and given to the inspector for personal service. If the inspector cannot personally serve the letter after several tries, the letter is mailed to the animal owner's home. The complainant will then be mailed a follow-up letter and a petition for commencement of prosecution. If the problem persists after the complainant has received the petition, he/she must document on the petition the times and dates that the problem is occurring and try to get at least one other household bothered by the problem to sign the petition. The petition then gets sent back to the Section. If the complainant is willing to appear in the City Attorney's Office with the dog owner, a citation will be issued. A CITATION WILL NOT BE ISSUED UNLESS THE COMPLAINANT IS WILLING TO APPEAR IN THE CITY ATTORNEY'S OFFICE.
DOG & CAT LICENSES-Nuisance Control & City Clerk License Division (Applications are obtained by calling City Clerk at X2256 or visiting any library or police station).All dogs and cats over the age of 5 months, residing in the City of Milwaukee, must be licensed annually. Lack of a dog/cat license for your pet could result in you receiving a citation for each unlicensed pet. Anyone interested in obtaining a dog/cat license should call the Milwaukee Treasurer's Office at 286-2256.
DOG & CAT TRAPS-WILD ANIMAL OR STRAYS CAPTURE
The City no Longer performs animal capture services. All requests for capture of nuisance animals such as skunks, raccoons, stray dogs or cats, etc. should be referred to an animal control service or pest control service. Stray dogs or cats, etc. should be referred to the new Milwaukee Area Domestic Animal Control Commission MADACC. It can be reached at 414-649-8640.
EXTERMINATION OF PESTS.
The owner of a building is responsible for extermination prior to renting.
The owner of a building with 2 or more units is responsible for extermination when the infestation exists in parts of
the building controlled by more than one occupant or when the infestation is in shared or public areas. Whenever
infestation is caused by failure of the owner to maintain a structure in a reasonably rodent-proof or reasonably
insect-proof condition, extermination shall be the responsibility of the owner.
The occupant of a single family property is responsible for extermination on that property. When there is more than
one unit, the occupant is responsible for extermination in their unit if the infestation is limited to their unit only.
VACANT STRUCTURES AND LAND.
Owners must keep all buildings and yards free from rodents or vermin. If the owner fails to comply with an order
to do so, the Department can correct the condition and put the charges on the tax roll.
COMMERCIAL PESTICIDE APPLICATOR REGISTRATION: Any person who applies pesticides within the City of Milwaukee for profit must be registered with the Nuisance Control & Environmental Health Division. There is an annual registration of $30 plus a $15 late fee per person, if applicable. For more information or for a pre-application call 286-3535. Anyone caught applying pesticides in the City of Milwaukee without the City of Milwaukee's Commercial Pesticide Applicator Registration Certificate will be issued a municipal citation.
FARM/EXOTIC/ WILD ANIMALS IN THE CITY (includes special events like petting zoos, festivals, etc.) (s. 78-5)
The following animals are prohibited within the city either temporarily or permanently: live bees, fowl, cows, cattle, horses, sheep, swine, goats, chickens, ducks, turkeys, geese or any other domesticated livestock. Exceptions are places approved by the commissioner of health for slaughtering, educational purposes, research purposes and for circuses or similar recreational events.
Any person wanting to bring a horse, cow, wild cat, etc. into the city for a private party, special event, petting zoo, festival, etc. shall submit in writing to the Nuisance & Environmental Health Section a letter providing the following information:
How will the animal(s) be brought into the City and who will bring them in?
Where is the animal(s) usually kept?
How long will the animal(s) be here?
How will the animal(s) be held?
How will they take the animal(s) back?
They must guarantee us that the animal(s) will have food, water and shelter.
Animal(s) must be kept 100 feet from a food service area or where food is being prepared.
Feces must be picked up routinely, kept in covered containers and disposed of properly
If the animal bites, the bite must be reported to the Nuisance & Environmental Health Section and also to the
jurisdiction of where the animal resides.
For more information call the Nuisance & Environmental Health Section at 286-2268.
Migrating roaches are roaches visibly seen moving from one home to another. An exact address must be given to the
receptionist at the time of the complaint. The inspector will investigate and if confirmed, a pesticide will be applied to
the exterior of the property. (s. 80-31 regarding compost piles) Migrating roach complaints should be directed to the
Nuisance & Environmental Health Section 286-2268.
INSECT CONTROL-INTERIOR-CE Res or Com
The owner of a building with 2 or more units is responsible when the infestation exists in parts of the building controlled
by more than one occupant or when the infestation is in shared or public areas. The occupant of a single family property
is responsible for extermination on that property. When there is more than one unit, the occupant is responsible for
extermination in their unit if the infestation is limited to their unit only.
Any City of Milwaukee resident that has an insect or bug, they believe to be of public health significance, ran have it
identified. They must bring the specimen into the Nuisance & Environmental Health office at 4001 S. 6th St., Milwaukee, WI 53221 Street in a
sealed container. The container should also have the name, address and phone number of the person interested in the
identification on it. The specimen will be given to an inspector who will contact the individual with the results and
possible ways of eliminating it.
Not illegal on private property. Will take complaint on City-owned trees
Any complaints about hornet or bee nests in City of Milwaukee Trees should be referred to the Nuisance &
Environmental Health Section at 286-2268. The information will either be sent to a private company for live removal at
night or the inspector will spray the nest. The Department does not remove the nest. After the first hard frost, most of
the stinging insects, if not all, will die inside the nest. It is then no longer necessary to spray the nest. Nests are not
reused by other insects the following year.
ODOR NUISANCE-Nuisance Control (caused by animals)
Any odor caused by excess animal litter outside in a yard should be referred to 286-2268. An order will be issued to
clean the premises and the animal owner will be advised to pick up litter on a daily basis.
PET FANCIER PERMIT-Nuisance Control
No more than 3 adult dogs and/or cats are allowed in any one dwelling unit. In single and 2-family dwelling units, a
fourth or fifth dog and/or cat can reside if the owner/tenant has an animal fancier permit obtained through our office.
FANCIER PERMIT (allowing an individual a 4th or 5th adult dog and/or cat) (s. 78-7-2)
Any complaints regarding the number of animal residing in a dwelling unit can be sent to the Nuisance & Environmental
Health Section at 286-2268. No more than 3 adult dogs and/or cats are allowed in any one dwelling unit. In single and
2-family dwelling units, a fourth or fifth dog and/or cat can reside if the owner/tenant has an animal fancier permit
obtained through our office. The cost of the permit is $26.00 per year and is subject to an annual inspection of the
dwelling unit. More frequent inspections must be allowed on a complaint basis. Animal fancier permits are not allowed
in multiple dwelling units. Anyone violating this will be subject to prosecution.
PET SHOPS, KENNELS, GROOMING ESTABLISHMENTS, STABLES (ss. 78-7, 78-9, 78-11, 78-13, 78-15) Any complaints regarding the above should be directed to the Nuisance & Environmental Health Section at 286-2268. The above establishments are subject to yearly inspections, or more frequent inspections on a complaint basis. The cost of each of these permits is $40.00 per year.
We provide an instructional pamphlet on how to prevent pigeons from roosting on a property. We investigate and issue
orders but does not abate pigeons on private property. For complaints of 25 + pigeons roosting under bridge
overpasses, railroad trestles, bill boards, etc., the city will investigate and obtain permission from the DNR before
All pigeon complaints should be referred to the Nuisance & Environmental Health Section at 286-2268. For information
on how to prevent pigeons from roosting on your own property, an informational pamphlet is available for City of
For neighboring problems with roosting pigeons, an exact address is needed before the inspector can investigate and if necessary issue orders to pigeon proof the home. The Department does not abate pigeons on private property. For complaints of 25+ pigeons roosting under bridge overpasses, railroad trestles, bill boards, etc., the city will investigate and obtain permission from the DNR before placing bait.
PICKUP-Nuisance Control (LIVE ANIMALS ONLY Sanitation (Dead Animals) We will attempt to dispatch an animal control officer to pick up unwanted or stray animals. Or the caller should be advised to call the Wisconsin Humane Society. Dead animals including road kill are picked up by Sanitation either at the curb, in street or wrapped in plastic and placed in cart) (s. 78-21)
Any person who has an unwanted or stray animal in their possession that needs to be picked up and transported to Wisconsin Humane Society should call 286-3535 and the office assistant will attempt to dispatch to an animal control officer. If an animal control officer will not be available, the caller should be advised to call the Wisconsin Humane Society.
If an animal is running loose right now, call 286-3535 and an animal control officer will be dispatched to patrol the area for the animal. If the animal control officer is not available, the call will be referred to another inspector or the
Wisconsin Humane Society.
RABBITS, GUINEA PIGS, FERRETS, ETC.-Nuisance Control
Rabbits or guinea pigs may not be kept in apartment buildings. Any ferret that is involved in a bite must be surrendered
to the Department and then sacrificed for rabies testing. (This does not include ferrets that have been inoculated against
No rabbits or guinea pigs may be kept within multiple dwelling units. Any ferret that is involved in a bite must be
surrendered to the Department and then sacrificed for rabies testing. (This does not include ferrets that have been
inoculated against rabies.)
TOO MANY ANIMALS-Nuisance Control
Any person having more that 3 adult (5 months of age or older) dogs and/or cats and less than 6 in a dwelling unit must
obtain an animal fancier permit. No person may have more than 5 adult dogs and/or cats in a dwelling unit. No fancier
permits will be issued on multiple dwelling units (i.e. 3 or more dwelling unit) buildings. Any violations should be
reported to 286-3535.
MICE NOTE: Mice are not baby rats! (Pamphlets are available upon request)
An inspector will look for active rat infestations at that location and issue an order on the property owner if an
infestation is found. (s. 80-48-4). An inspector will look for active rat infestations at that location and issue an order
on the property owner if an infestation is found. The order instructs the property owner to either abate the nuisance
themselves or hire an exterminator. When the inspector reinspects 7 days later, if no abatement has been started,
he/she will place bait. The inspector will continue to place bait until there is no longer any acceptance. The cost of
the abatement will then be placed on the property owner's tax bill at the end of the year. The person owning or in
control of the premises must remove the material causing the harborage. Lumber, boxes and similar materials must
be neatly piled at least one foot above the ground. If the owner does not comply with an order to remove a
harborage, the Department can do so and put the cost on the tax bill
WILDLIFE (skunks & raccoons) TRAPS-Nuisance Control The City of Milwaukee has a wildlife trapping program for skunks and nuisance raccoons. Nuisance raccoons are raccoons that are causing structural damage to the property. There is a $35.00 refundable deposit required at the time the trap is brought to your home. The inspector will show you how to set and spring the trap. Anytime you get a skunk or raccoon in the trap, call 286-3535 and the inspector will remove the animal from the trap. You can continue to use the trap until the problem is gone. It is the responsibility of the person using the trap to make sure no animal dies in the trap. When you are through using the trap, if the trap is in the same condition when the inspector picks it up as it was when he brought it to you, the Department will refund you the deposit through the mail. To request a trap call the Nuisance & Environmental Health Section at 286-2268.
Generally, owners must keep the building in good repair. This includes the interior and exterior of the building as well as any equipment which is part of the building. It also includes the yard. For simplicity, the term 'Owner' also includes operators, persons firms or corporations in charge of or in control of any building or structure.
YARDS & VACANT LOTS
FENCES- must be maintained or removed.
GARAGE DOORS--Garages must have operative doors on all openings
PUBLIC AREA--Service walks, steps, driveways, parking spaces, etc. must be kept in a proper state of repair.
ADDRESS NUMBERS- buildings must have legible address numbers at least 3 inches high on the front of the building, and at the rear or side of properties that abut an alley
GARBAGE/LITTER (Chapter 79-12, 79-1-7)
GARBAGE/RUBBISH/LITTER ON RESIDENTIAL PROPERTIES - X3535 (CH 79-12, 79-1-7) LITTER COMPLAINTS RELATED TO MOST PROPERTIES ARE HANDLED BY DNS 286-2268. THOSE RELATED TO OPERATING FOOD ESTABLISHMENTS OR TAVERNS ARE HANDLED BY HEALTH 2863674.
Complaints regarding garbage lying on the ground at residential properties should be called in to the Department's Nuisance & Environmental Health Section at 286-2268. Once verified an order will be issued on the property owner to abate the problem. A reinspection will be made 7 days after the order is mailed. If the garbage has been cleaned up the order will be OK'd. If the garbage problem still exists, the inspector will take pictures of the problem and send them along with an inspectional copy of the order to the downtown office for placing on a bid list. Private contractors will bid on the problem properties. Once the properties are abated by the winning contractor, the cost of the abatement by the contractor along with Department administrative fees will be placed on the property owner's tax bill at the end of the year. Any complaints regarding piles of grass, leaves, brush, dirt, manure, etc. will be treated the same as garbage/rubbish/litter. (NOTE: Leaves and grass are only actionable by the Department when they have been raked into a pile. If they are left where they fall or were cut (grass) it is not actionable by the Department.
RUBBISH AND GARBAGE.
Occupant must dispose of rubbish in a clean and sanitary manner by placing it in proper containers.
GARBAGE AND RUBBISH CONTAINERS.
Owners must furnish adequate garbage and rubbish storage containers of a type and in a location approved by the
commissioner of public works.
GRADING & LANDSCAPING
Properties must be graded and drained so that no stagnant water accumulates and no soil spills onto the sidewalk, street
or adjoining property as a result of soil erosion. Premises must be covered with grass, ground cover or paving material.
If an owner doesn't comply with an order to landscape, the department can correct the condition and put the charges on
VEHICLES-ILLEGALLY PARKED ON RESIDENTIAL PROPERTY (unlicensed, on unpaved surface, too many) (ss.
295-75, 252-74) Nuisance Control
1. The parking of any vehicle on an unapproved surface on a residential property is illegal. Vehicles are not allowed to be parked on grass or dirt.
2. Vehicles can only be parked on cement, asphalt, or macadam surfaces; or on a gravel driveway which has existed since before 1976.
3. Not more than 4 vehicles may be parked on a residential single family or duplex property at any one time. Not more than I commercial vehicle may be parked on a lot in a single, 2-family or multi-family district. Such vehicle may not exceed 18 feet in length nor have more than 4 wheels.
4. Not more than 1 recreational vehicle, other than motorcycles and snowmobiles, may be parked on a lot in a single, 2-family or multi-family district. Such vehicle may not exceed 18 feet in length nor have more than 4 wheels.
5. The parking of any vehicle on residential property outside of an enclosed garage or shed is prohibited if the vehicle is not currently licensed.
Violators will be issued an order to correct the condition. At time of reinspection, if condition has not changed a municipal citation will be issued. (Any unlicensed vehicles parked in the street or alley should be referred to the district Police station.)
VEHICLES-NUISANCE VEHICLES ON PRIVATE PROPERTY-Nuisance Control (broken windows, flat tires, dismantled) (s. 80-49)
Nuisance vehicles are classified as vehicles that are damaged, unsecured, partially dismantled, favorable to the harborage or rodents and insects, etc. The address of any nuisance vehicles on private property is needed. (Any nuisance vehicles located on city streets or in city alleys should be referred to your district Police station.) When the inspector verifies that the vehicle is a nuisance, he/she will fill out a Report of Nuisance Vehicle, and forward it to the central office for processing. A Nuisance Vehicle Order will be sent to the property owner and a Nuisance Vehicle Notice will be sent to the vehicle owner, if known. A copy of the order will also be posted on the door of the property and a copy of the notice and a condemnation sticker will be placed on the vehicle. When the inspector reinspects within 14 days, if the vehicle condition remains unchanged, he/she will reapply a condemned sticker to the vehicle (if sticker has been removed) and take pictures of the vehicle. The paperwork will then be forwarded to the downtown office for referral to the Department of Public Works for towing. The cost of this plus Department costs will be placed on the property owner's tax bill at the end of the year.
The owner of the property has the option of having the vehicle removed free of charge, which is explained in the order they receive. The vehicle owner has the option of sending the Department a $10 check or money order and the title of the vehicle, which is explained in the notice they receive, and the vehicle will then be removed with no further costs incurred.
the exterior of a building must be kept in a good state of repair and maintained by the owner or operator.
CHIMNEYS-- must be adequately supported, reasonably clean, and in a reasonably good state of repair
DECORATIVE FEATURES-- must be maintained in good repair.
DOORS--SEE ALSO SECURITY-doors, hinges, latches & locks must be maintained in good condition.
FOUNDATIONS-- must be weatherproof and pest-proof and in a reasonably good state of repair.
MASONRY-- Previously painted masonry surfaces must be maintained painted or have the paint removed
METAL (Iron or Steel) must be properly surface-coated to prevent deterioration.
PORCHES-- must be reasonably safe to use, able to support normal use, and in a reasonably good state of repair. GUARDRAILS are generally required on porches. The specific requirements vary and the code should be checked. Generally. guardrails in one and 2-family dwellings must be not less than 36 inches in height. Guardrails in other occupancies must be not less than 42 inches in height.
ROOFS-- must be weatherproof and pest-proof and in a reasonably good state of repair.
Water must drain so it doesn't damage the interior or exterior of the building; and it should be directed so it
doesn't damage the adjoining premises.
GUTTERS AND DOWNSPOUTS.
Except for private detached accessory buildings smaller than 1,000 square feet in area, all roofs must have
approved gutters and downspouts which are properly installed and in a good repair.
Rolled roofing material cannot be installed over any existing roofing material except existing rolled roofing.
SIGNS, AWNINGS, STAIRWAYS, STANDPIPES, EXHAUST DUCTS, ETC. must be in good repair, and protected from the elements by a weather-coating material such as paint.
STAIRWAYS-- must be reasonably safe to use, able to support normal use, and in a reasonably good state of repair. HANDRAILS are usually required if there are more than 3 risers (The distance from tread surface to tread surface) must have at least one handrail. The specific requirement vary depending on the situation and it is normally necessary to consult the code.
STRUCTURAL MEMBERS-- must be structurally sound and able to bear the loads imposed upon them.
WALLS--must be weatherproof and pest-proof and in a reasonably good state of repair.
WINDOWS-- see also security-- Must be reasonably weather-tight, rodent-proof, & in good working condition, and in a reasonably good state repair. Except for fixed windows, windows must be capable of being easily opened and must be held in position by window hardware.
WOOD SURFACES-- must be reasonably protected from the elements by paint or other approved coating
-- must be maintained in a safe and sanitary condition.
CEILING-- must be kept in a reasonably good state of repair and able be kept clean and sanitary.
Occupants must keep the part of the building they occupy in a clean and sanitary condition.
Owners of a building with 2 or more units must keep the public areas in a clean and sanitary condition. Owners
must keep vacant land in a clean and sanitary condition.
DAMPNESS-- Basements and crawl spaces must be reasonably free from dampness
DOORS AND HARDWARE must be in a good state of repair.
EXITS--ONE AND 2-FAMILY DWELLINGS.
If you have 2 or more exits from the dwelling you cannot reduce the number to less than 2. Second floor airing
porches may be counted as one of the exits from second floor units if a second exit was not provided. Doors that
serve more than one unit must be locked when the building is occupied. Locking devices which require the use of a
key to exit (double key deadbolts) are not allowed. A permit is required to close off any door or window.
FLOORS- must be kept in a reasonably good state of repair and able be kept clean and sanitary. Bathroom and kitchen floor surface must be substantially impervious to water.
STAIRWAYS-- must be safe to use and able to support the anticipated loads. Stairways with more than 3 risers must have at least one handrail mounted on the left, as one mounts the stairs. If open on both sides they must have a handrail on each open side. Handrails must be between 30 and 34 inches high. New handrails must rails or an ornamental pattern which will prevent the passage of an object with a diameter larger than 6 inches (roughly the size of a child's head) Handrails in industrial occupancies must provide an intermediate rail at mid-height.
WALLS-- must be kept in a reasonably good state of repair and able be kept clean and sanitary.
STRUCTURAL MEMBERS must be structurally sound and able to carrying the imposed loads.
Occupants of a dwelling must have unrestricted access to a kitchen sink, toilet, bath and lavatory basin. The
requirements are substantially different if the property is a licensed rooming house.
Every toilet and bath must be in a room or separate rooms which afford privacy to a person within the rooms. They
can not be used as a passageway and must be accessible from any sleeping room without passing through another
fixtures and pipes must be in a safe and useable condition and made of approved material.
Every sink, bathtub, toilet or other fixture must be properly connected to an approved water system. All sinks,
lavatories, bathtubs and showers must have hot and cold running water. There must be enough volume and pressure
so the fixtures can work properly. Water heaters must be properly connected to the water system, and must be able
to providing an adequate amount of hot water at a temperature of not less than 110ºF.
Every fixture must be properly connected to either a public sewer system or to an approved private sewage disposal
system and must function properly.
Every dwelling unit must be supplied with a heating facility unless the heat is provided by a central heating facility. The
facilities must be in reasonably good working condition, and be capable of adequately heating all habitable rooms,
bathrooms and toilet rooms to a temperature of at least 67oF. at a distance 3 feet above floor level when the outdoor
temperature is at or above 10o below zero Fahrenheit. Every owner who rents, 'with heat' must maintain a minimum
temperature of 67oF continuously. It must be in reasonably good operating condition and must provide an adequate
amount of heat. The seals between the sections of a hot air furnace must be tight so noxious gases will not escape into
COOKING AND HEATING EQUIPMENT.
All cooking and heating equipment must be maintained free from leaks and kept functioning properly so as to be free
from fire, health and accident hazards. Portable cooking equipment employing flame is prohibited, except for
approved residential type equipment which are heated by a candle or alcohol lamp.
Fireplaces and other devices intended for use similar to a fireplace must be stable and structurally safe and connected
to approved chimneys.
They must be maintained in reasonably good working condition. Except for electric heaters, portable heaters are not
allowed. If they burn solid, liquid or gas fuels, they must be vented to a chimney or duct leading outdoors. Coal-
burning space heater must have a fire-resistant panel beneath it. Generally, a space heater located within 2 feet of a
wall must be insulated to prevent the overheating of the wall. The smoke pipe must be constructed of nonflammable
material where it goes through a wall or ceiling.
All occupied buildings must have electricity from WEPCO. Generally, habitable rooms must have one ceiling or
wall light fixture and one outlet. In lieu of a ceiling-type or wall-type electric light fixture, a bedroom and a dining
room may each contain at least 2 separate electric outlets. Every outlet and fixture must be properly installed and
maintained. All electrical equipment must be properly installed and maintained.
FUSES & CIRCUIT BREAKERS-ACCESS Occupants must have access to fuses/circuit breakers for the circuits supplying their unit. In a multiple-occupancy building where electric service and maintenance are provided by the building management and where these are under continuous building management supervision, the fuses/breakers must be accessible to authorized personnel only.
Fire inspections are conducted at least once a year on all commercial buildings and all residential buildings of 3 units or more. There is an annual fee for periodic fire inspections.
No person may obstruct any exit, stairway, fire escape, or hall if it blocks fire access or safe in case of a fire or other
Must be tested once a week and a written record kept.
Must be serviced once a year by a qualified person and tagged. Residential properties of more than 4 units must have
SMOKE DETECTORS-RESIDENTIAL OCCUPANCIES
A smoke detector must be installed in the basement and each floor level except in an unfinished attic or storage area.
Detector must be installed within 6 ft of each sleeping areas. In addition, apartment buildings (3 or more units),
detectors must be installed every 25ft in corridors, at the door leading to enclosed stairways at each floor level and at the
head of every open stairs.
The owner must furnish, install and maintain smoke detectors in dwelling units and common areas.
The occupant of a dwelling unit must maintain any smoke detector in that unit, except in a case where the occupant
is not the owner gives written notice to the owner that the detector is not functional. The owner must repair or
replace the detector to make it functional.
No person may tamper with a smoke detector to: render it inoperative, remove it from its installed location, remove
batteries except to immediately replace them
It's illegal to store any combustible or noncombustible materials in bulk or in containers in any building or structure
except in grain elevators or in compliance required clearances.
FUEL IN A DWELLING
You can't have gasoline or white gas, or propane containers larger than 2.5 lbs. within a dwelling, including
basements and attics.
STORAGE UNDER STAIRWAYS
No stairway may be used for storage of any material or equipment. No gas or electric meters, and no gas or
refrigeration piping maybe installed within any stair enclosures.
OTHER-- Graffiti, Property Recording, Security, and Zoning
Owners may not allow graffiti to remain on their buildings. The Department attempts to correct conditions through
advisory notices, abatement by neighborhood or other groups. The Department may order an owner to remove graffiti.
If the owner does not comply with the order, the Department may remove the graffiti and charge the owner.
Applies to all residential building classifications, apartment buildings, one and two family dwellings.
Buildings built after June 24,1989.
There are specific construction requirements dealing with hinges, locks, frames, windows, & doors. Specific
questions should be directed to the Construction Section X 2513 an inspector or supervisory
This section applies to all residential classification buildings, apartment buildings and one or two family buildings constructed before June 24th, 1989. Exceptions include owner occupied units or a building with an operating security alarm system in all units. Generally the code requires that:
OUTSIDE DOORS have a latching device and a deadbolt type or tamperproof lock with a 1/2" minimum bolt. Locks must be openable from the exterior with a key.
UNIT DOORS leading to the exterior or exterior access doors must have a deadbolt type lock openable from the exterior with a key.
SLIDING DOORS-within 10' of grade leading to the exterior, must be constructed to prevent the removal of the panels from the exterior, and equipped with a locking device
WINDOWS-Wooden double hung windows within 10' of grade must have a lock or latch which will prevent the opening of the window from the outside and must have a device which will allow the window to be fixed in an open position of not less than 4" and not more than 6" and will prevent it to be opened further from the outside. Bars or security screens removable from the inside may be used instead of locks or pins. Latches on storm windows do not satisfy this requirement.
DOUBLE-KEYED DEADBOLTS MAY NOT BE USED ON EXIT DOORS SERVING MORE THAN ONE UNIT
Owners of buildings must record their property with the Dept. Exceptions are owner occupied I or 2 family dwellings, owner occupied condominiums, licensed facilities jails, convents, monasteries, parish rectories, hospitals and government
ZONING & Zoning Section
The Zoning Code regulates what types of activities can take place in what zoning districts. The most common zoning complaints and violations are:
- 1. Illegal Auto Repair Facilities
Generally, it is illegal to operate an auto repair facility on a residential property.
- 2. junking and Illegal storage
It is illegal to store material outside or to run a junk yard in a residential areas. It is also illegal in most other areas unless the a proper occupancy permit is issued
- 3. Illegal Rooming Houses
It is illegal for more than 3 un-related individuals to live in a dwelling unit unless the property has a rooming house license
ASBESTOS HAZARD CONTROL EH
Removal of asbestos-containing materials must be performed by trained, State of Wisconsin certified individuals. In
many instances, depending on the amount of material being removed, a permit is required. If you see anyone who is
removing or disposing of materials that you may believe to be asbestos (such as pipe insulation and certain types of
siding), or if you have material that you would like tested for asbestos ($ 22 per sample) or need information
relative to obtaining a permit, you should call 286-3538. The inspector will collect the sample. Samples brought
into the office will not be accepted.
The information needed should include: Name, address, and phone number of person of person requesting a sample.
SERVICE REQUEST Name, address and phone number of person reporting a complaint, along with the location
of where the suspected illegal removal or disposal is occurring. Ask the complainant if they can provide additional
info relative to the individuals involved with the suspected illegal activity.
Citizens may call in to complain about bright lights that may be causing them discomfort or are bothering them in some
way. In order to correct this situation, the citizen must submit a written petition/letter to the Environmental and
Nuisance Control Section. Calls can be forwarded to 286-3538 for clarification or if further information is required.
SERVICE REQUEST-A written petition/letter must be submitted and contain the following information in order to be
processed: the complainant's name and address, the address of the property where the alleged nuisance light is installed,
a brief description of the light source, and the complainant's signature.
NOISE NUISANCE-EH (Chapter 80-60 thru 80-74)
Citizens may call in and complain about loud noise. Types of noises may include loud music, air conditioners, any type
of mechanical noise, factory noises, etc. Noise complaints only handled by the Police Department include vehicular
noises (while on a public right-of-way) and disturbing of the peace issues (boisterous individuals, fighting etc.). Certain
noises are exempt from the regulations, such as air traffic and railroads. A temporary noise variance can be obtained for
construction projects or festivals or other similar events which may have a tendency to exceed the noise limits. If
someone would like to make a complaint or apply for a variance, they should call 286-3538 for information. SERVICE
REQUEST-Name, address and phone number of the complainant. A description of the noise, where it is coming from,
the times of occurrence and any other pertinent information.
VARIANCE REQUEST-Name, address and phone number of the person requesting the variance application.
WASTE TIRES x-3538 (Chapter 84-48)
It is illegal to dispose of waste tires in the City of Milwaukee by placing them in the green garbage carts , using trash dumpsters or throwing them on vacant lots. Citizens are allowed to take up to 5 at a time to any of the City's Self-Help Stations at no cost. Service requests or inquiries about licenses should be directed to 286-3538. SERVICE REQUEST-- Name, address and phone number of the complainant as well as the location and approximate number of waste tires dumped. Ask if they noticed what time the dumping may have occurred or provide a description of the vehicle or persons that were involved with this activity.
LICENSE INFO--Name, address and phone number of the applicant as well as the mailing address.
BACKYARD POOLS x-3538-EH Chapter 75-20) A construction permit is required for a swimming pools equal to or greater than 15 ft. x 4ft. in size. An application with a sketch along with a $38 fee ( $ 50 if constructed without the permit) is submitted for review. An inspection of the area where the pool is to be placed is conducted prior to construction. Along with requirements of placement near lot lines and climbable structures, there are electrical, plumbing, and fencing permit issues that may need to be looked at by other sections. Any nuisances such as draining pools onto neighboring properties or dirty, stagnant water and requests for pool construction permit applications should be directed to 286-3538. SERVICE REQUEST-Name, address and phone number of the complainant. Address where the nuisance is occurring as well as description of the nuisance. PERMIT INFORMATION-Name, address and phone number of the person requesting the information.
LITTER x-3538 (Chapter 79)
All service requests related to litter on commercial properties or vacant lots as well as those related to the dumping or improper storage of oil or other automotive fluids should be sent to 286-3538. SERVICE REQUEST Name, address and phone number of the complainant as well as a description of the nuisance and address where the nuisance is present. For requests related to oil spillage or dumping, get a description of the vehicle (make, model and license plate) and a location of where the vehicle is usually parked.
LICENSES & CERTIFICATES
CAMPGROUNDS AND MOBILE HOME PARKS-EH (Chapter 64) Licenses are issued to one campground (State Fair Park) annually and 5 mobile home parks biannually during even years by the Environmental and Nuisance Control Division. Service requests or license information requests should be directed to 286-3538. LICENSE OR SERVICE REQUEST--Name, address and phone number of the person requesting the information
Buyers of I & 2 family dwellings within designated target areas are required to obtain a Certificate of Code Compliance
before occupying the dwelling. A more detailed brochure is available.
Buyers of I & 2 family dwellings which are not owner-occupied are required to obtain a Certificate of Exterior Code
Compliance. A more detailed brochure is available.
DRY-CLEANING ESTABLISHMENTS EH (Chapter 76-20) All Dry-cleaning establishments (facilities where dry-cleaning is done on site) are required to obtain annual operating permits. The permit period is February I thru January 31 and the fee is $106. Citizens may call to complain about solvent odors generated from these facilities. Questions related to these facilities should be directed to 286-3538. SERVICE REQUEST- Name, address and phone number of the complainant, nature of the complaint as well as the business name and address. PERMIT INFO--Name, address and phone number of the applicant as well as the mailing address.
FILLING STATIONS EH (Chapter 8445) The Department issues annual licenses to all public filling stations. Inspections are conducted in conjunction with the issuance of the license ($50) . The license period is February I through January 30. Licenses are not transferable to new owners. The inspection encompasses fire safety, sanitation and the storage, handling and use of hazardous chemicals. Additionally, inspections are made relative to complaints about the above items. Any questions relative to licensing or any service requests should be directed to 286-3538. LICENSE INFO--Name, mailing address and phone number of the applicant along with business name and address. SERVICE REQUEST--Name, address and phone number of the complainant along with a description of the violation and address of where the violation is occurring.
HOTELS & MOTELS-Commercial CE
DNS licenses these properties annually. The license period is one year. The renewal period is staggered throughout the
year. The license fee is $200 per year.
LAUNDROMATS-SELF SERVICE EH
Self service Laundromats are inspected annually and upon complaints. An annual registration is required and the fee is
$25. The registration period is February I through January 31. Calls should be directed to 286-3538. SERVICE
REQUEST--Name, address, and phone number of the complainant as well as the nature of the complaint.
REGISTRATION INFORMATION--Name, address and phone number of the person requesting the information
MASSAGE ESTABLISHMENTS x-3538 (Chapter 75-21) All massage establishments are licensed and inspected annually for code compliance. The fee is $147 and the license period is March I through February 28. All complaints and requests for license information should be directed to 2863538.SERVICE REQUEST--Name, dress and phone number of the complainant as well as the address of the establishment in question and a description of the concerns. LICENSE INFORMATION-- Name, address and phone number of the person requesting the information.
ROOMING HOUSE & SECOND CLASS DWELLINGS-COMMERCIAL CE DNS licenses these properties annually. The license period is one year. The license fee is $75 for a Type 1, 8 occupants or less, and $100 for a type 2, 9 occupants or more.
SWIMMING PLACES-PUBLIC-EH (Chapter 75-20)
All public swimming places are inspected and licensed annually . Periodic inspections are made throughout the year to
check items such as pool chemistry levels, safety concerns, sanitation of the facility, record keeping, etc All new
construction of pools requires a plan review and construction permit with fee.
SERVICE REQUEST--Name, address and phone number of the complainant as well as a description of the nuisance or concern.
PERMIT OR LICENSE INFORMATION--Name, address and phone number of the person requesting information.
TIRES-WASTE TIRE GENERATORS & HAULERS
Businesses that generate more than 25 or transport more than 5 (at a time) waste tires in the City are required to have annual licenses to operate. The license period is April 1st through March 31st. License fees are $125 for Generators, $100 for Transporters plus $25 for each additional vehicle.
CODE ENFORCEMENT PROCESSES
Required by State law, these are done by Residential & Commercial Code Enforcement on apartment and commercial
buildings. They are done at least once per year. The inspection usually includes the exterior of the building and the
common areas. The major emphasis is on fire safety issues but may include other life safety and maintenance items.
When staff is available, we survey targeted geographic areas to identify exterior code violations. When properties in
need of repair and are a blighting influence, orders are written to correct the conditions. By targeting its efforts, we can
have a greater positive impact on the condition and value of properties in the neighborhoods.
NEIGHBORHOOD, BUSINESS, AND LANDLORD GROUPS INSPECTIONS We provide support for community-based organizations, business redevelopment groups and land lord compacts. The theory behind this support is that many property maintenance problems can be resolved by the groups without the need for our formal intervention, and that where our intervention is needed the groups can help target it to where it is needed the most.
LICENSE INSPECTIONS We perform inspections prior to issuing a variety of licenses.
We perform a variety of permit inspections relating to the construction and alterations of buildings and related equipment. We also perform permit inspections relating to asbestos removal.
In addition to the periodic fire and licensing inspections we also perform periodic safety inspections including, signs,
billboards, sprinkler, elevators, boilers, and covered openings.
CUSTOMER SERVICE REQUEST PROCESS We try to resolve as many complaints as possible by phone. We attempt to contact the owner by phone and attempt to work out an acceptable timetable to correct the problem. We then inform the complainant of the timetable and ask that the complainant call back if the problem is not resolved. In some cases we'll spot check what happened even if we don't receive a call back. If the matter is taken care of, the case is closed. If an owner will not agree to resolve the problem, or if the owner reneges on a commitment we follow through with an inspection and orders. Some complaints, especially those involving extensive repairs are better handled with written orders. In those cases, we will make an inspection and issue orders. Individuals who file complaints must provide the address of the property in question and must be willing to provide their name. Anonymous complaints are not taken. The names of complainants are not Public information and are not to be released
NOTICE AND ENFORCEMENT PROCESSES
In some cases the Department may choose to notify the owner by sending an advisory notice. These notices alert the
owner that a possible code violation exists and should be corrected. They are not legally enforceable orders.
ORDER TO CORRECT CONDITIONS
An order is a legal notice that the department has determined that there are code violations on your property that must
be corrected in a specified time. The order describes the conditions, sets the time frame for compliance, and advises the
owner of their appeal rights and the consequences of noncompliance. In most cases, failure to correct the condition will
result in a Municipal fine. In some cases the Department can actually take corrective action. The cases include garbage
nuisances, nuisance vehicles, board-ups, emergency repairs, and demolitions.
When an order is issued it has a stated compliance time. This time can be extended by an inspector or supervisor for
good cause which typically is the owner's demonstrated progress to complete the work. If there is no compliance, the
owner may be invited to participate in a Precourt Conference. The conference is held with a hearing officer from the
Department and the owner is asked to agree to a compliance plan. If the owner doesn't appear at the hearing, fails to
agree to a plan, or fails to comply with a plan, the owner is referred for prosecution in Municipal Court
In some cases an owner who fails to correct a code violation may be issued a citation (a ticket). Typically citations are
used in Vector, Environmental Health, or Zoning issues.
In a nuisance action, the City asks that a property be declared a public nuisance and that a receiver be appointed by the
court to correct the conditions and manage the property. These actions are taken in Circuit court. Typically they
involve properties where there has been a history of non-compliance and/or a history of criminal or disruptive behavior.
State law permits the City to order an owner to raze their building if the cost of repair exceeds 50% of the value of the
property. If the owner fads to do so, the City can raze the property and the owner becomes liable for the charges.
The City's rent withholding ordinance allows tenants to deposit their rent into an escrow account if an owner fails to
comply with an order when it comes due. The owner is notified that the rent is being paid to us. The rent is held until
the work is complete. An owner can withdraw funds from the account to pay for documented repairs.
The City can make emergency repairs to a property if the owner fails to do so. The costs of these repairs, along with a
service fee, become a tax lien. Typically these relate to plumbing, heating, and electrical problems.
Some owners do everything in their power to avoid compliance. Consequently they become more expensive
enforcement concerns. To offset the higher costs we can charge a $50 reinspection fee for every reinspection except the one where there is compliance. The fees become a tax lien.
State law allows tenants to abate a portion of their rent if conditions are such that a portion of their unit is unusable.
Rent abatement is an individual action by the tenant and is not administered by Neighborhood Services.
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Last update 2/7/2013