Public Works University - Professional Management Training consists of a 10-course curriculum plus Capstone Seminar designed to provide professional enrichment, supervisory skills enhancement and management training for Public Works employees.
1. Work Planning and Goal Setting
This course will feature instruction on how to achieve department and unit goals in an efficient and timely manner. Emphasis will be placed on time management and how to bring employee goals in line with those of the organization. You will learn how to facilitate meetings, balance competing demands and coordinate complex projects.
• External impacts on work plans
• Managing the crisis
• Project management
2. Effective Teamwork
Effective teamwork is critical to success on the job. This course will provide the basic framework for building teamwork among employees. You will become skilled at reading the needs of the team, how to be an effective team leader and/or team participant and how to maximize team potential.
• Effective leadership styles
• Strategies for developing teams
• Team roles
3. Advanced Communication Skills
This course will improve verbal and written communications with employees and elected officials.
• Listening and being understood
• Professional business and electronic communications
• Presentations skills
• Giving instruction
4. Change Management
Change is constant and needs to be effectively managed to minimize disruptions to employees and facilitate work performance. The course will provide participants the tools to forecast and deal with change in a productive manner.
• Impact of organizational change
• Forecasting change
5. Budgeting and Financial Management
This course will emphasize understanding budget and financial management documents that are used in the preparation of annual department budgets. It will also include information on reading an operating budget, line item budgeting and fund accounting.
• How policies affect the budget
• Capital and operating budgets
• City of Milwaukee case study
6. Customer/Resident Service
This course provides training on how to identify and address citizen needs regarding service and how to deal effectively with unrealistic demands. There will be instruction on how to develop skills as a customer service provider.
• Creating a customer-centered organization
• Defining customers
• Managing the “Customer Experience”
7. Managing Troubled Employees
This course will identify skills used to recognize and manage “troubled” employees. Skills will be developed to help manage harmful behaviors while addressing compliance requirements.
• Identifying troubled employees – documenting behavior & performance
• Employee Assistance Programs
• City of Milwaukee case study
8. Employee Training and Development
Employees need on-going training and development to meet their own needs as well as the needs of the organization. This course will provide the skills that are necessary to train and develop employees in a way that is both useful and enjoyable.
• Identifying different teaching and learning styles
• Influences on employee development
9. Labor Relations
This course will provide the basics on how state and federal regulations and employee personnel rules should be administered in the workplace.
• Creating positive “labor relations”
• The art of negotiating
• City of Milwaukee case study
10. Leadership Development
Leaders can be developed! This course is intended to develop the leadership potential of employees in an interactive manner. Emphasis will be placed upon discussion and reflection as a means for developing leadership abilities.
• Use of power & influence
• Building trust and acting as a role model
• Situational leadership strategies
11. Capstone Seminar
This course is a culmination of the skills learned throughout the entirety of PWU. Participants will be assigned to teams to address an issue relevant to DPW. Teams will work together to define the issue/problem, develop recommendations and present findings to DPW Management. Teams will be required to develop and deliver a PowerPoint presentation. Limited in-class time will be provided to facilitate teamwork.
|Work Planning, Goal Setting & Project Managament
||January 19, 2011
||January 20, 2011
||February 15, 2011
||February 17, 2011
|Advanced Communication Skills
||March 15, 2011
||March 17, 2011
||April 19, 2011
|Managing Troubled Employees
||July 19, 2011
|Employee Training & Development
||August 16, 2011
||October 18, 2011
||November - TBD
|*Alternate date for winter weather postponement as necessary
Attendance and completion of all courses including the Capstone Seminar is required to participate in Public Works University. Participants may be eligible to attend a substitute session for a limited number of courses offered by UW-Madison Continuing Studies including:
• Work Planning & Goal Setting February 9, 2011 Wauwatosa
• Wauwatosa – City of Wauwatosa, City Hall, 7725 W. North Avenue
• Fitchburg (Madison Area) – City of Fitchburg, Fire Station #2, 5415 King James Way
Winter Weather Postponement
In the event of a snow/ice operation on a scheduled course day the session will be postponed. Winter courses (January-March) include an alternate date to accommodate DPW winter weather responsibilities. Attendance at the alternate date will be required to successfully complete the program.
The tuition cost of $475 will be charged directly to participant tuition reimbursement benefit accounts with no out of pocket costs. The Department of Public Works will defray 50% of the cost of training as a commitment to employees.
Participants who successfully complete PWU earn 60 of 300 hours toward the Wisconsin Certified Public Manager® Program from the UW-Madison Division of Continuing Studies and 60 of 150 hours toward the Certificate in Public Administration Program from the UW-Milwaukee School of Continuing Education. Both are accredited certificate programs that can be applied to the City of Milwaukee’s Professional Development Award for Management Pay Plan employees.
In addition, a total of 6 PWU courses can be applied to the Public Works Supervisory Academy and Public Works Management Institute (Leadership Development, Work Planning & Goal Setting, Citizen/Resident Service, Advanced Communication Skills, Budgeting & Financial Management and Labor Relations) offered in partnership by UW-Madison Division of Continuing Education and the American Public Works Association. Enrollment in the Supervisory Academy is a prerequisite for the Management Institute. Participants are encouraged to further their development through these affiliated training opportunities.