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Service Animals

What is a service animal?

A service animal is any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals.

  • The work or tasks performed by a service animal must be directly related to the individual’s disability. Examples of work or tasks include, but are not limited to:Service Animals
  • assisting individuals who are blind or have low vision with navigation and other tasks
  • alerting individuals who are deaf or hard of hearing to the presence of people or sounds
  • providing non-violent protection or rescue work
  • pulling a wheelchair
  • assisting an individual during a seizure
  • alerting individuals to the presence of allergens
  • retrieving items such as medicine or the telephone
  • providing physical support and assistance with balance and stability to individuals with mobility disabilities
  • helping individuals with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors

The crime deterrent effects of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship are not considered work or tasks for purposes of the definition of a service animal.

Miniature HorsesMan Holding a Miniature Horse as Service Animal

A public entity or private business must allow a person with a disability to bring a miniature horse on the premises as long as it has been individually trained to do work or perform tasks for the benefit of the individual with a disability, as long as the facility can accommodate the miniature horse’s type, size, and weight.  The rules that apply to service dogs, outlined below, also apply to miniature horses.

Asking questions

To determine if an animal is a service animal, the City of Milwaukee or a private business may ask two questions:

  • Is this animal required because of a disability?Dog Service Animal
  • What work or task has this animal been trained to perform?

These questions may not be asked if the need for the service animal is obvious (e.g., the dog is guiding an individual who is blind or is pulling a person’s wheelchair). The City of Milwaukee or private business may not ask about the nature or extent of an individual’s disability or require documentation, such as proof that the animal has been certified, trained or licensed as a service animal, or require the animal to wear an identifying vest.

When and Where a Service Animal is Allowed Access

Individuals with disabilities can bring their service animals in all areas of public facilities and private businesses where members of the public, program partici­pants, clients, customers, patrons, or invitees are allowed. A service animal can be excluded from a facility if its presence interferes with legitimate safety requirements of the facility (e.g., from a surgery or burn unit in a hospital in which a sterile field is required).Kid Playing With Service Dog

The City of Milwaukee or a private business may ask an individual with a disability to remove a service animal if the animal is not housebroken or is out of control and the individual is not able to control it. A service animal must have a harness, leash or other tether, unless the handler is unable to use a tether because of a disability or the use of a tether would interfere with the service animal’s ability to safely perform its work or tasks. In these cases, the service animal must be under the handler’s control through voice commands, hand signals, or other effective means. If a service animal is excluded, the individual with a disability must still be offered the opportunity to obtain goods, services, and accommodations without having the service animal on the premises.

Other Provisions

A public entity or private business is not responsible for the care and supervision of a service animal.

  • A public entity or private business shall not ask nor require an individual with a disability to pay a surcharge or deposit, even if people accompanied by pets are required to pay such fees.
  • If a public entity or private business normally charges individuals for the damage they cause, an individual with a disability may be charged for damage caused by his or her service animal.

 

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Rebecca Rabatin - ADA Coordinator
(414) 286-3475


Complaints

Complaints that a City of Milwaukee program, service, or activity is not accessible to persons with disabilities should be directed to:

Rebecca Rabatin, ADA Coordinator
City of Milwaukee
Department of Administration
Budget and Management Division
200 East Wells Street, Room 603
Milwaukee, WI 53202

Phone: (414) 286-3475
TTY: 711
Fax: (414) 286-5475
Email: rrabat@milwaukee.gov