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Captain Norman was appointed to the Milwaukee Police Department in 1996 and in March 2018 was appointed Commander of District Three.  As an officer, Captain Norman served in District 1, District 2, and the Technical Communications Division until his promotion to detective in 2002.  As a detective, he served in the Robbery Division, Violent Crimes Division and Homicide Division until his promotion to lieutenant in 2010.  As a lieutenant, he served in the Property Crimes Division, Metropolitan Division (Robbery Task Force, Homicide Unit and Cold Case Unit) and District 5 as the dayshift commander. He was promoted to captain in 2017.

In 2017, he served as commander of the Inspections Division.  The Inspections Division operates the Inspection, Accreditation, Audit and CJIS Compliance Units.  Captain Norman oversees the Wisconsin Law Enforcement Accreditation Group (WILEAG) accreditation standards for the department and ensures districts and divisions are regularly audited and inspected for compliance according to departmental policies and procedures, national law enforcement best practices, and federal, state and local law.

Captain Norman holds a Bachelor of Science degree in Criminal Justice from the University of Wisconsin-Milwaukee, a Masters of Public Administration degree from Kaplan University, and a Juris Doctor degree from Marquette University Law School. Captain Norman is a graduate of the FBI LEEDA’s Executive and Command Institutes, International Associations of Chiefs of Police’s Leadership in Police Organizations and 68th Session of the Police Executive Research Forum-Senior Management Institute for Police (SMIP) in Boston, MA.