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New FSA Administrator: Benefit Advantage

The City is switching to a new administrator for Flexible Spending and Health Reimbursement Arrangement (FSA/HRA) programs. Benefit Advantage will replace eflexgroup/TASC and transition all employee accounts by December 1, 2017. There will be a black out period leading up to the change from November 15-30 and employees will not be able to use their debit cards or file claims during this period. Employees will receive new Benefit Advantage debit cards and can use the cards once the transition is complete on December 1, 2017. After December 1, all claims must be filed with Benefit Advantage instead of eflexgroup/TASC.

Check back soon! More information regarding Benefit Advantage will be added as it become available in the next couple of weeks.

Benefit Advantage Logo2018 FLEXIBLE CHOICES PROGRAM (FSA)

NOTE: Flexible Choices is an annual election; you must enroll each year.

2018 FSA Deadlines:

  • 04/27/2018: To claim 2017 funds.
  • 12/31/2018: Medical Funds must be used with the exception of up to $500 of which can be rolled over and used for the calendar year of 2019.
  • 12/31/2018: Dependent Care Funds must be used.
  • 02/15/2019: *Parking reimbursement requests for 2018 Funds.  Reminder: Employees reimbursed parking expenses by their department are not eligible for FSA-Parking benefits.
  • 04/26/2019: Medical and Dependent Care expense reimbursement requests for 2018 funds.

*Parking does not have a grace period but your FSA-Parking contribution is never lost! Parking expenses must occur in the calendar year and must be claimed by February 15 of the following year. Once the current year has closed, any money left in an employee's FSA-Parking Account will be rolled over into the following year’s FSA-Parking Account.

Questions regarding rollover deadlines should be addressed to the Department of Employee Relations at 286-8111 or send e-mail to  All other questions regarding FSA should be directed to Benefit Advantage toll-free at (800) 686-6829.

New Hires, Rehires, *Employees with IRS-eligible Status Changes:

Eligibility begins on the 1st of the month after your start date, or date of *Status Change.  You must enroll via self-service.

* Marriage, divorce, birth, adoption, etc.

FSA Resources:

FSA Debit Card:

  • The $500 rollover of 2017 FSA Medical Funds are available as of January 1, 2018 for 2018 expenses.

All employees enrolled in flexible spending receive a debit card.  If employees already have a debit card, and elect an account for 2018, this card is valid trough the expiration date on your card.  The debit card issued for all Flexible Spending Accounts and all plans are linked to the debit card.  Employees can request additional debit cards for a spouse and/or dependents at no additional cost.

Direct Deposit Authorization Form:

Set-up direct deposit for faster reimbursements directly into a checking or savings account.

  • more information coming soon

Claim Form:

  • more information coming soon

Retirement or Other Separation from City Service:

30-Day Rule - No Exceptions!

Reimbursement requests must be made to Benefit Advantage within 30 days of retirement or separation of service.  *No exceptions are allowed.

Flexible Spending Account - Medical

Coverage for FSA Medical ends on the separation date.  Employees must claim reimbursement of eligible expenses within 30 days of the date of separation from the City.  Expenses incurred after coverage ends are not eligible for reimbursement.  Please call (414) 286-8111 for further information or send an email to

Flexible Spending Account - Dependent Care (DCA)

Coverage for FSA Dependent Care ends on the separation date.  You must claim reimbursement of eligible expenses within 30 days of your date of separation from the City.

*Special Note:  Employees cannot receive reimbursements for more than they have contributed to the DCA at any time.  Upon separation, employees can request reimbursement of unused DCA amounts for expenses incurred up to the date of separation.

Contact the City of Milwaukee's Employee Benefits Division at (414) 286-3184 for further information or send email to

Contact Information (Benefit Advantage):


What is a HRA and How Does it Work?

A HRA is a plan selected by the City and administered by Benefit Advantage to reward employees for participating in the City’s Healthy Rewards Program. Healthy Rewards is the City’s incentive based wellness program where participants can earn three levels of points (75, 100 and 125) for a $150, $250 or $350 HRA ($700 with spouse/partner participation). Employees and spouses must complete the Health Appraisal process to be eligible to participate in the Healthy Rewards Program. Participants earn points through biometrics from the Health Appraisal and by completing a variety of other health and wellness activities. The program starts July 1st of each year and ends June 30 of the following year. For more information visit:

The HRA is funded by the City and allows employees to offset medical, dental, prescription and vision expenses. Plus, HRA reimbursements are tax free and employees get the full value of the reward amount! The City will automatically enroll employees in the HRA when 75, 100 or 125 points are earned through the Healthy Rewards program. Once points are earned, employees and spouses/partners will each receive $150, $250 or $350 (total reward possible) toward an HRA.

If an employee is not enrolled in the City’s Flexible Spending Account, they will receive a debit card in the mail that can be used to pay medical, dental, prescription and vision expenses. If two city employees are married to each other, all HRA funds are deposited into the employee’s account that carries the City’s health insurance.

Employees may participate in both the HRA and Flexible Spending Account (FSA) but cannot submit the same expenses to both plans or may be subject to penalties through the IRS. The same expenses that are eligible for reimbursement under the FSA are eligible for reimbursement under the HRA. These include medical and dental deductibles, copays, coinsurance, prescription and vision expenses.

Benefit Advantage Online Self-Service and Phone App

Take advantage of easy online services 24/7/365. Employees’ personal Benefit Advantage online account allows them to view account balances, claim history and sign up for direct deposit for faster reimbursement. To setup up an online account, visit and follow the instructions listed in the Employee Portal Guide.

The Benefit Advantage App is a convenient way to manage FSA and HRA plans on the go and at the time of service! Employees can download the Benefit Advantage App from the iTunes App Store or from Google Play and find the mobile app by searching