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Effective Monday, October 3, 2016, Gallagher Basset Services, Inc. (GB) will become the City’s third party administrator (TPA) for all worker compensation claims. GB has been in the risk management services industry since 1962 and has had a presence in the state of Wisconsin since 1981.  GB offices are located in the City of Milwaukee at 115 S. 84th Street.  The transition to GB as the City’s TPA for worker compensation claims will provide:

  • timely and compassionate interaction with a triage nurse immediately after the injury occurs;
  • clinical management tools to identify and recommend the best outcomes based networks for injured employees to address their injuries;
  • medical and field case management services to ensure the most appropriate care for the injured employee and to help the employee or his/her family address the employee’s medical needs;
  • a Bridge to Work Program that provides temporary off-site transitional work when return to work options within your department are not available given an injured employee’s medical restrictions; 
  • predictive analytics to assess and minimize department specific safety risks; and,
  • tools to identify loss trends, help implement the appropriate interventions, and minimize or prevent future risks.

The most critical  change being implemented with this transition is the requirement to call 1-844-MIL-CLMS or 1-844-645-2567 to report a claim. This dedicated line will be staffed by Registered Nurses who will collect information regarding the injury, assess the situation, and make a recommendation of care. The call to this service, referred to as Priority Care 365, will complete the reporting of the injury claim and generate the First Report of Injury. If the incident involves a medical emergency employees should seek medical attention immediately or call  911. When the claim has to be reported after medical attention is received, the claim should be reported to GB directly by pressing 2 after calling 1-844-645-2567. Reporting the claim to GB directly using this number ensures that the claim is processed immediately.  Although claims can also be faxed to 844-672-1321 or emailed to, when the claim is not generated by PC 365, a delay of 24 to 48 hours may be experienced. 

Below are materials to help facilitate the transition and educate all relevant parties.

Please call 286-2020 if you have questions about this transition. We are confident that this change will enhance the care needed by injured employees while increasing the City’s capacity to control costs and minimize safety hazards.


On July 26, 2016, Common Council File #160453 was approved. This file enacts legislation imposing a residency requirement on law enforcement, fire, and emergency personnel to reside within 15 miles of the jurisdictional boundaries of the City of Milwaukee.  This charter ordinance takes effect on October 11, 2016.

The City Service Commission, as the designated body under the charter responsible for administering, interpreting, and enforcing the provisions of this new residency requirement for general city employees, will be introducing rule changes at its next meeting (tentatively scheduled for August 23, 2016).  The rule changes will identify general city positions that will be considered “emergency personnel” for purposes of this residency requirement.  Final adoption of the aforementioned rule changes will be scheduled for Commission action in September. DER anticipates scheduling and holding meet and confer sessions with the appropriate personnel prior to the Commission’s action in September.

Employees who are subject to this residency requirement should understand that the Commission will continue to handle requests for extensions and hardship exceptions in accordance with provisions from the City Charter.  Additional information, including the positions classified as “emergency personnel” will be shared as soon as it is available. A map has been developed by the City’s Information Technology Management Division depicting the 15 mile boundary: (click here for map).

To zoom in on the streets, click the + sign that appears when you hover the cursor near the bottom of the map.


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Salary adjustments for general City employees for 2016 (r. 04.08.16)

Common Council File #151209 was approved by the Finance and Personnel Committee and the Common Council in December 2015. Therefore, changes were made to the Salary Ordinance that allowed the Department of Employee Relations to create and administer salary adjustment provisions in 2016 for City of Milwaukee employees who have been excluded from pay progression practices allowed under career ladders created in 2012 and beyond or employees covered by provisions of labor agreements.

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Pension Contribution Changes Effective 02.01.15 (r. 02.11.15)

Effective February 1st or Pay Period 4 of 2015, all general city employee members of the Employee’ Retirement System who were hired prior to January 1, 2014 will contribute 5.5% of their earnable compensation (i.e., base salary) towards their pension. The following table summarizes employees’ eligibility for salary adjustments as a result of having to make this 5.5% contribution per the WI Supreme Court decision on Act 10.

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3-Step Appraisal Process Launchkit

Phase I: 3-Step Health Appraisal Process Complete the following steps: 1. Lab work 2. Comprehensive wellness questionnaire 3. Meet with a health coach for a 30-minute education session In addition, if you test nicotine/cotinine positive, you will be asked to attend a 90-minute tobacco cessation class. When you complete these steps, you will not be charged a monthly health appraisal fee if you take the City’s health plan.

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Contact Us

City Hall, Room 706
200 E. Wells Street
Milwaukee, WI 53202-3515


General Information
(414) 286-3751
(414) 286-5555 (job hotline)
(414) 286-2960 (TDD)

Quick Links

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Employee Relations Director

Maria Monteagudo


Phone: 414.286.3398
Fax: 414.286.0203